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We have problems with the XStore Core. WordPress sends us fatal error messages and blocks access

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Signum
    Signum
    Participant
    April 25, 2024 at 11:28

    We have an issue with the plugin.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #392945 Copied Theme version: 9.3.6
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 12:09

    Hello, Signum,

    Thank you for reaching out to us.

    Please provide the URL of the page with the problem, we do not see it on your Home or /wp-admin page.
    Also, provide wp-admin and FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #392955 Copied
    Avatar: Signum
    Signum
    Participant
    April 25, 2024 at 13:23

    Private area

    Content is visible for topic creator and
    support staff only.
    #392972 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 14:30

    Hello, Signum,

    Private Content

    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    #392985 Copied
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