Forum Replies Created

Viewing 30 posts - 7,801 through 7,830 (of 68,231 total)
1 2 3 … 260 261 262 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 09:28

    Hello, Murad,

    Thank you for reaching out to us with your queries. We’re here to assist you with each of your concerns.

    1/ Do you mean the search form in the header https://prnt.sc/Vwmq90j9AtaC ? We see the correct results – https://prnt.sc/Sw3eBYaAAOTP

    2/ Save the page as a template and then import it to another site https://elementor.com/help/how-to-duplicate-an-elementor-page/

    3/ Theme Options > Blog > Single post > enable sidebar https://prnt.sc/CNBcF47y0uMr Edit content of the sidebar via Apperance > Widgets > Main sidebar.

    4/ Please provide a URL and screenshot for a better understanding of your request.

    5/ We’ve created an example on your site, please check the product in the Private Content area.
    https://prnt.sc/Jnok-w_G76Sw + https://prnt.sc/qGyMTXOAL6SN > https://prnt.sc/pFJLZOJvkdEQ

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #394913 Copied In reply to: Some edits to the search and other pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 08:59

    Hello,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #394907 Copied In reply to: Some adjustments should be made on the blog page.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 08:38

    Hello,

    We appreciate your prompt response.

    Please proceed with changing the previous code to:

    .dokan-form-control, input[type=email], input[type=number], input[type=password], input[type=search], input[type=tel], input[type=text], input[type=url], textarea, textarea.form-control,
[data-mode=dark] .select2-container--default .select2-selection--single .select2-selection__rendered {
    color:#888;
}

    Best regards,
    The 8Theme Team

    #394903 Copied In reply to: problem with checkout form please check….
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 08:12

    Hello, Cataclyps,

    Fixed. Please clear cache and check the mobile menu.

    The fix will be included in the next theme update also.

    Kind Regards,
    8theme team

    #394899 Copied In reply to: Mobile drop down categories don’t work, shop filters as well and category page does not show up
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 07:28

    Hello, Kombajn88,

    Thank you for reaching out to us.

    We recommend that you implement the following custom CSS code:

    header .swiper-custom-left:after, header .swiper-custom-right:after {
    max-height: 10px;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    #394895 Copied In reply to: (xstore) sliders stopped working – arrows overlap
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 07:19

    Hello,

    We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

    Please assist us by providing the necessary working access details as requested.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #394894 Copied In reply to: Whitelables issue coming up please check
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 07:18

    https://www.8theme.com/topic/revslider-problem-still-on-the-close-video-button-works-when-preview/#post-394877

    #394893 Copied In reply to: Revslider problem still on, the close video button works when Preview
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 07:18

    Hello, Lorence,

    Thank you for reaching out to us regarding the issue you are experiencing with the Revslider on your homepage. We appreciate your detailed description of the problem, and we understand how important it is for the close button to function correctly.

    Here is a video from your home page of what exactly we see right now – https://gyazo.com/5f567a4813fdd98b43edaf8654021671 (Chrome browser).

    Also, you can update the Slider plugin. Download the archive from this page – https://www.8theme.com/downloads/
    Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

    Best Regards,
    8Theme’s Team

    #394892 Copied In reply to: Revslider problem still on, the close video button works when Preview
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 06:47

    Hello,

    We appreciate your prompt response.

    1/ As we can see, you tried our new single product builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ but did not apply it for products, so currently settings from Theme Options > WooCommerce > Single Product Builder work on your site, for example – https://prnt.sc/1cI9m6k5Vuma

    2/ Space can be added via Header Builder https://prnt.sc/YxrkID-8WH0T or via Single Product Builder > Breadcrumbs > https://prnt.sc/_lYhdcrRNxZc

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #394889 Copied In reply to: Help! Add to cart button is missing on product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 06:42

    Hello, Sam,

    We appreciate your prompt response.

    1/ What browser do you use?

    2/ Archive product builder with Elementor > edit template > set height here – https://prnt.sc/4Dtf2H8jCZgO

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #394888 Copied In reply to: Scroll bar appear over categories
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2024 at 06:38

    Hello, @gonerog,

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #394887 Copied In reply to: Gaming Site Demo Start recommendation, please advise
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 16:33

    Hello, Murad,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #394857 Copied In reply to: Some adjustments should be made on the blog page.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:46

    Hello,

    The account can be deleted.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #394855 Copied In reply to: Logo of website and styling colors are not changing.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:32

    Hello, @hafunerix,

    Thank you for getting in touch with us.

    We’ve edited the translation via Loco Translate > Plugins > XStore Core.

    To change the font size for the mentioned button, the next custom CSS code can be used:

    .et_b_header-account.login-link .button, .et_b_header-account.login-link .et-facebook-login-button, .et_b_header-account.login-link form .button {
    font-size: 14px;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    The 8Theme Team

    #394852 Copied In reply to: Enable Register Page and Register Function on The Right Side Widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:25

    Hello, Martin,

    All available settings are here – https://prnt.sc/DpPFO3XiQQ9T and in Theme options > WooCommerce (Shop) > Shop elements > Categories > Categories widget.

    Regarding the site preloader, it can be activated via Theme Options > General. Please note that currently, there is no feature to display loading progress as a percentage.

    Should you require further customizations beyond the default functionalities, we kindly invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Thank you for your attention.

    Best Regards,
    8Theme’s Team

    #394849 Copied In reply to: Product Categorie widgets to be Dynamic without reloading the pages all the time
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:17

    Hello, Azicard,

    Here is what we see on your site – https://prnt.sc/5xBJKyAQFdVN – https://customcardcanada.com/shop/ribbons-and-cards/blank-cards/generic-pvc-cards/generic-blank-white-pvc-cards/

    Best Regards,
    8Theme’s Team

    #394848 Copied In reply to: Help! Add to cart button is missing on product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:14

    Hello,

    We hope this message finds you well.

    We understand that you are experiencing difficulties with changing the color settings. Could you please specify where exactly the issue occurs? It would be greatly helpful if you could provide a screenshot of the problem.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #394846 Copied In reply to: Logo of website and styling colors are not changing.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:06

    Hello, patrickjanko,

    Thank you for reaching out to us.

    The problem is caused by translation for custom CSS code – https://prnt.sc/8cuObATAidN1 (it should be https://prnt.sc/Nnl3ZTNy3bPH ). We would recommend you contact support of the multilanguage plugin.

    Best Regards,
    8Theme’s Team

    #394843 Copied In reply to: After Translated The Shop Page To German Are More Circles As Expectad
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 13:48

    Hello,

    We appreciate your prompt response.

    As we can see, the font family works fine – https://prnt.sc/NFZLB1gvUXYz

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #394836 Copied In reply to: I’m trying to apply a font change, but it doesn’t actually happen.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 13:45

    Hello, Azicard,

    1/ Please clear cache and check then. Add to cart is visible on the single product page – https://prnt.sc/Sq3I_YHQXCgG

    2/ Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to the XStore theme only? Let us know the result.

    If the issue persists with the XStore theme only, please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #394835 Copied In reply to: Help! Add to cart button is missing on product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 12:30

    Hello,

    We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

    Please assist us by providing the necessary working access details as requested.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    #394828 Copied In reply to: Tons of errors on home , catalogue aka shop page and individual usal pages when u inspect ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 12:23

    Hello, Murad,

    1/ Done. Next time, you can edit this text in the functions.php file of your child theme.

    2/ As we can see, this is not a part of our theme. We would recommend you contact WooCommerce and WordPress support.

    3/ Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    4/ Done. Theme Options > WooCommerce > Single Product Builder > “Sale” Label > disable the label.

    5/ https://prnt.sc/TFGZ3zq5soq0

    Best Regards,
    8Theme’s Team

    #394827 Copied In reply to: Some different editing processes on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 11:07

    Hello,

    We appreciate your prompt response.

    Please change the code to:

    .single-product .double_image .main-images > div,
.single-product a.woocommerce-main-image.zoom  {
    pointer-events: none !important;
}

    Kind Regards,
    8theme team

    #394822 Copied In reply to: lightbox on mobile is always on, unable to turn off
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 11:01

    Hello,

    Thank you for reaching out to us with your concerns.

    1/ We have reviewed your site and noted the following: https://gyazo.com/1a0ac105d85e01ec6097e552b28653bd

    2/ Please be advised that photos cannot be added without an account, as images are stored according to customer ID.

    3/ You may use the following custom CSS code to achieve your desired styling:

    .single-product .et-reviews-images .btn {
    padding: 10px !important;
}

    Best Regards,
    8Theme’s Team

    #394821 Copied In reply to: The settings of the customer image reviews feature are not working.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:18

    Hello,

    Thank you for reaching out to us. We understand that you are experiencing issues with the font settings in your blog content not reflecting the changes made in the typography menu. We apologize for any inconvenience this may have caused.

    Could you please provide temporary wp-admin access and the URL of the blog post?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #394814 Copied In reply to: I’m trying to apply a font change, but it doesn’t actually happen.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:15

    Hello, Cataclyps,

    Thank you for reaching out to us. We would like to inform you that our specialist will respond to your inquiry after the weekend at the following link: https://www.8theme.com/topic/mobile-drop-down-categories-dont-work-shop-filters-as-well-and-category-page-does-not-show-up/#post-394762

    We apologize for any inconvenience caused by this delay. Thank you for your patience and understanding.

    Kind Regards,
    8theme team

    #394813 Copied In reply to: Mobile menu dropdown for categories doesn’t work also shop filters too. Help..
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:13

    Hello,

    Thank you for reaching out to us with your concerns regarding the discrepancies you’ve observed in the wishlist and cart counts on your website. We understand how puzzling this must be for you.

    Could you please confirm if disabling the cache plugin resolves the issue?

    Please provide us with temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    #394812 Copied In reply to: Noticing Unexpected Wishlist and Cart Counts
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:10

    Hello, jhawker81,

    Thank you for reaching out to us with your concern.

    Theme Options > Header builder > Advanced sticky header > General > https://prnt.sc/B6tjJoticz-D

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #394811 Copied In reply to: When I scroll down or up the menu is sticky but will only show accessories
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:07

    Hello, Murad,

    We are writing to seek clarification regarding your recent response, as it was not entirely clear to us.

    Could you please confirm whether the comments count is displayed when the parent theme is activated?

    Best Regards,
    8Theme’s Team

    #394810 Copied In reply to: Some adjustments should be made on the blog page.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:03

    Hello,

    We hope this message finds you well.

    We would like to confirm that XStore is fully compatible with WPML. However, please note that we are not the authors of this plugin.

    We understand your frustration regarding our previous response and genuinely wish to assist you. Therefore, we recommend contacting the plugin’s author for more specialized support.

    To further investigate the issue related to the translation of the Shop page, you may activate a different theme (default WooCommerce theme – Storefront) on your site to see if the same problem persists. This can help determine whether the issue is specifically related to our theme or not.

    Additionally, we have noticed some critical errors that might be contributing to your current issue. You can review these errors under WooCommerce > Status > Logs > Fatal Errors. For a detailed view, please visit: https://prnt.sc/XwOMP_TD5KV0 . We advise reaching out to the respective plugin author for further assistance with these errors.

    Thank you for your understanding and cooperation.

    Best regards,
    8Theme’s Team

    #394809 Copied In reply to: Shop menu translation with WPML doesn’t work
  • 1 2 3 … 260 261 262 … 2,273 2,274 2,275
    Viewing 7,830 results - 7,801 through 7,830 (of 68,231 total)
Viewing 30 posts - 7,801 through 7,830 (of 68,231 total)
1 2 3 … 260 261 262 … 2,273 2,274 2,275

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