Hello,

We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

Please assist us by providing the necessary working access details as requested.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Lorence,

Thank you for reaching out to us regarding the issue you are experiencing with the Revslider on your homepage. We appreciate your detailed description of the problem, and we understand how important it is for the close button to function correctly.

Here is a video from your home page of what exactly we see right now – https://gyazo.com/5f567a4813fdd98b43edaf8654021671 (Chrome browser).

Also, you can update the Slider plugin. Download the archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Best Regards,
8Theme’s Team

Hello, Sam,

We appreciate your prompt response.

1/ What browser do you use?

2/ Archive product builder with Elementor > edit template > set height here – https://prnt.sc/4Dtf2H8jCZgO

Kind Regards,
8theme team

Hello, Murad,

Private Content

Best Regards,
8Theme’s Team

Hello, @hafunerix,

Thank you for getting in touch with us.

We’ve edited the translation via Loco Translate > Plugins > XStore Core.

To change the font size for the mentioned button, the next custom CSS code can be used:

.et_b_header-account.login-link .button, .et_b_header-account.login-link .et-facebook-login-button, .et_b_header-account.login-link form .button {
    font-size: 14px;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
The 8Theme Team

Hello, Azicard,

Here is what we see on your site – https://prnt.sc/5xBJKyAQFdVN – https://customcardcanada.com/shop/ribbons-and-cards/blank-cards/generic-pvc-cards/generic-blank-white-pvc-cards/

Best Regards,
8Theme’s Team

Hello, patrickjanko,

Thank you for reaching out to us.

The problem is caused by translation for custom CSS code – https://prnt.sc/8cuObATAidN1 (it should be https://prnt.sc/Nnl3ZTNy3bPH ). We would recommend you contact support of the multilanguage plugin.

Best Regards,
8Theme’s Team

Hello, Azicard,

1/ Please clear cache and check then. Add to cart is visible on the single product page – https://prnt.sc/Sq3I_YHQXCgG

2/ Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to the XStore theme only? Let us know the result.

If the issue persists with the XStore theme only, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Murad,

1/ Done. Next time, you can edit this text in the functions.php file of your child theme.

2/ As we can see, this is not a part of our theme. We would recommend you contact WooCommerce and WordPress support.

3/ Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

4/ Done. Theme Options > WooCommerce > Single Product Builder > “Sale” Label > disable the label.

5/ https://prnt.sc/TFGZ3zq5soq0

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns.

1/ We have reviewed your site and noted the following: https://gyazo.com/1a0ac105d85e01ec6097e552b28653bd

2/ Please be advised that photos cannot be added without an account, as images are stored according to customer ID.

3/ You may use the following custom CSS code to achieve your desired styling:

.single-product .et-reviews-images .btn {
    padding: 10px !important;
}

Best Regards,
8Theme’s Team

Hello, Cataclyps,

Thank you for reaching out to us. We would like to inform you that our specialist will respond to your inquiry after the weekend at the following link: https://www.8theme.com/topic/mobile-drop-down-categories-dont-work-shop-filters-as-well-and-category-page-does-not-show-up/#post-394762

We apologize for any inconvenience caused by this delay. Thank you for your patience and understanding.

Kind Regards,
8theme team

Hello, jhawker81,

Thank you for reaching out to us with your concern.

Theme Options > Header builder > Advanced sticky header > General > https://prnt.sc/B6tjJoticz-D

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

We would like to confirm that XStore is fully compatible with WPML. However, please note that we are not the authors of this plugin.

We understand your frustration regarding our previous response and genuinely wish to assist you. Therefore, we recommend contacting the plugin’s author for more specialized support.

To further investigate the issue related to the translation of the Shop page, you may activate a different theme (default WooCommerce theme – Storefront) on your site to see if the same problem persists. This can help determine whether the issue is specifically related to our theme or not.

Additionally, we have noticed some critical errors that might be contributing to your current issue. You can review these errors under WooCommerce > Status > Logs > Fatal Errors. For a detailed view, please visit: https://prnt.sc/XwOMP_TD5KV0 . We advise reaching out to the respective plugin author for further assistance with these errors.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ What exactly video do you want to add for the slider? Settings are here – https://prnt.sc/UEvXWD0lepce
Read more – https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/

2/ We’ve imported Slider from the demo on your site https://prnt.sc/clfZaQdVM22S and the Closer button works fine there. It means some changes that were done by you affected it. Please compare settings to find out the reason for the issue.

3/ Edit product description using Elementor. Columns can be re-ordered, for example https://gyazo.com/9373520577e0b75ffac37f89f15aadbe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Luffman,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the appearance of the billing details fields on your shop’s checkout page, and we are here to assist you.

Please navigate to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Labels and set it to ‘Off’.

If this does not resolve the issue, please provide us with temporary access to your admin panel so that we can further investigate the settings on your site.

Best Regards,
8Theme’s Team