Hello Luc,

We appreciate your prompt response.

We have reviewed the backend and frontend and found no problem, here is a video – https://we.tl/t-mzeIe6RGXZ
Could you please specify what you are trying to accomplish but are unable to achieve?

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Luc,

Thank you for contacting us.

To assist you more effectively, could you please provide the URL of the page corresponding to your screenshots along with temporary wp-admin access? This will enable us to review your settings thoroughly.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide a video of your actions and temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Arnan,

The first step in resolving an issue is to replicate it on your site. However, we have not been able to observe the problem and have attached a video as evidence. Please take a moment to review the video https://gyazo.com/0abc29a690e2f031c76e3751a28e238c . We are using the Chrome browser for our tests. Could you please inform us which browser you are using? Additionally, do you encounter the same issue when viewing our demos?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Should you identify any areas for improvement, we kindly encourage you to submit a detailed request via our task board at https://www.8theme.com/taskboard/. Doing so will allow our technical team to promptly review and address your concerns.

Best regards,
The 8Theme Team

Hello, Finleydesign,

We hope this message finds you well. Could you please confirm if you have had the opportunity to review the content in the Private Content area of my previous correspondence?

Additionally, I would like to inform you that to incorporate just an image, the creation of a static block is not necessary. We have already prepared a simple example for your convenience.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, Seainfotech,

1/ You can post it as a feature quest on https://www.8theme.com/taskboard/ , or achieve the desired result via additional customization in files.
Should you require help with customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

2/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.

3/ We did not test such plugins with our theme officially, so we can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Mohammad Farhan,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Seainfotech,

Thank you for reaching out to us with your concerns.

1/ Please check the example from our demo – https://xstore.8theme.com/product/american-vintage/ Currently, there is no option to show the preview.

2/ Could you please provide the URLs for two products, one with a video and one without?

Best Regards,
8Theme’s Team

Hello, Dagne,

Thank you for reaching out to us with your query regarding the menu settings for your multilingual site.

Our theme does not use Display location because it has a header builder that this option is unnecessary. WPML has a language selector for the menu translation http://prntscr.com/pz0ctr but it seems Plylang is limited and needs Display menu location. That’s why I ask you to contact them to clarify how to be in case you need to translate the menu if the theme does not have display location.

Another solution can be using Multiple headers: Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change menus in settings for that header.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with the XStore theme in conjunction with the “YITH WooCommerce Subscription” plugin.

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Azicard,

We hope this message finds you well. Kindly utilize the following custom CSS code for your requirement:

.category-grid .categories-mask {
    position: revert;
    padding-bottom: 0px;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Azicard,

Private Content

Best Regards,
8Theme’s Team

Hello, Murad,

1/ Could you provide FTP access? Then I will pass your question to our tech specialist.

2/ Apperance > Widgets > edit Main sidebar content – https://prnt.sc/gudk0nfPcqmv > https://prnt.sc/hUx_jTyHrmF2

3/

.elementor-slideshow__header .e-eicon-share-arrow {
    display: none;
}

Best Regards,
8Theme’s Team