Hi! I have disabled the banner but its still showing

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

  • Avatar: nomi
    nomi
    Participant
    May 19, 2024 at 12:26

    Hi! I have disabled the banner but its still showing on my shop page. I have attached the pic below.

    Files is visible for topic creator and
    support staff only.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 12:55

    Hello,

    Thank you for reaching out to us. We apologize for any inconvenience you are experiencing with the banner on your shop page. We appreciate you providing the attached picture, as it will help us better understand the issue.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 19, 2024 at 13:23

    Hi! I have shared the password and username

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 13:36

    Hello,

    We can’t log in https://prnt.sc/FpKSP8ppsVNb We would appreciate it if you could investigate this issue and provide us with the necessary support to resolve it.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: nomi
    nomi
    Participant
    May 19, 2024 at 14:33

    Hi! I have fixed the issue, login again from the username and password I provided above.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 14:50

    Hello,

    We hope this message finds you well.

    The new archive builder is activated on your site, please edit it https://prnt.sc/BRa0HJ–DTJI

    Additionally, we recommend reading the following article for a comprehensive understanding of how to utilize the XStore Products Archive Builder with Elementor: https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 19, 2024 at 15:02

    Hi, the link you provided its not working

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: nomi
    nomi
    Participant
    May 19, 2024 at 15:04

    Can I delete the new adminstrator that I made?
    cauze the problem is solved now 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 15:28

    Hello,

    Yes, you can delete the user.

    Best Regards,
    8Theme’s Team

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