Hello,

Please try to reupload etheme.js file that we’ve sent to your email address.

Regards,
Rose Tyler.

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
We’ll release new update during this week.

Regards,
Rose Tyler.

Hello,

In this case, I suggest you delete our tabs http://prnt.sc/ey9opz and try to work with standard tabs.
I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.

Regards,
Rose Tyler.

Hello,

We’re glad to hear that your issue was solved.

Regards,
Rose Tyler.

Hello,

You need to create footer static blocks https://8theme.com/demo/docs/woopress/index.html#!/0_footer
To get VC editor in the static blocks go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

Regards,
Rose Tyler.

Hello,

Please read this topic https://www.8theme.com/topic/woocommerce-3-0-compatible-with-wootheme/

Regards,
Rose Tyler.

Hello,

I’ve sent form-billing.php file to your registration email.

Regards,
Rose Tyler.

Hello,

I’m glad that problem was solved.
Try to disable this notification in Settings of plugin.

Regards,
Rose Tyler.

Hello,

You can use this code in Theme Options > Custom css:

.header-wrapper .menu > li > a {
    padding-left: 10px;
    padding-right: 10px;
}

Regards,
Rose Tyler.

Hello,

On the other hand Stripe still does not work and I always have the same message: “Please enter your card details to make a payment.

– I’ve insteled Storefront. Go to Appearance > Themes > activate Storefront theme and check if this problem persist. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront. In this case, provide screenshot of problem, please.

Getting back to product creation, the problem when creating a product is that I can not modify or create new products.

For creating a new product: I can not insert attributes to the product, such as size or color, for example.

And for existing products: it is impossible to modify the function of variation, and thus modify existing stocks.

For both functions: variation and attribute, the page loads indefinitely without ever stopping. I need to update the page to stop the process.

– I’ve checked it and saw the same situation with official WooCommerce theme – Storefront. When I disabled all 3rd-party plugins, products got working.
Now I’ve activated them back. Please update Ultimate Addons for Visual Composer plugin to v 3.16.10 https://www.8theme.com/download-plugins/page/2/.
3rd-party plugins means the plugins that are not included in the theme package are not in the list of required plugins.

As for the SSL certificate, it is included in my hosting, and supported by the OVH company. I checked with them and it is active. Maybe it needs to be activated manually on the site itself, but in this case, I do not know where it is.

– You installed SSl certificate but didn’t change url in wp admin panel > Settings > General Setings > WordPress Address (URL), and Site Address (URL). Also, please read this topic https://www.8theme.com/topic/problem-with-ssl-certificate-in-checkout/ http://prntscr.com/ey8e8t

Regards,
Rose Tyler.

Hello,

A theme update will be released within one week.
Also, make sure, that you are using Ultimate Addons for Visual Composer v 3.16.10 https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

Hello,

1. Very likely it is problem of compatible Ultimate Addons for Visual Composer and new Woocommerce version.
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
2. Yes, please use Woocommerce 3.0.1 until new theme update.

Regards,
Rose Tyler.

Hello,

Could you please provide wp-admin access in Private Content so we could check it?

Regards,
Rose Tyler.

Hello,

Line position may be changed in new version theme. Please make sure that you commented this text:
$this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

Regards,
Rose Tyler.

Hello,

Please, wait for a theme update.
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.

Regards,
Rose Tyler.