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Viewing 30 posts - 65,461 through 65,490 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:03

    Hello,

    Please provide FTP access in Private Content, so we could check it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:57

    Hello,

    I’ve checked it and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:47

    Hello,

    We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    You can try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues then.
    As I see, fixed header works fine http://prnt.sc/eyowlx

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:34

    Hello,

    As I see Smush option is available on the last image http://prntscr.com/eyor3z. Or you mean something else, please explain.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:21

    Hello,

    I’m glad that problem was solved.
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:20

    Hello,

    1. Use VC to change position of elements in row and col http://prntscr.com/eyodo1 and http://prntscr.com/eyodz0
    https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=4030510
    2. You need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
    3, 5, 6. Please use this code in Theme Options > Custom css:

    .home .header-type-2.header-overlap .menu li a {
        color: #767676;
    }
    .single-post .meta-post {
        display: none;
    }
    .share-post .menu-social-icons i {
        color: #63b339;
    }

    4. Add this code in Custom css for page:

    .vc_btn3-style-flat {
        background-color: #63b339 !important;
    }

    7. You need to have Ultimate Addons for Visual Composer v 3.16.10.
    8. Please read documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:50

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:48

    Hello,

    I’ve reuploaded checkout folder.
    Please check checkout page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:44

    Hello,

    Please provide FTP and WP Dashboard credentials.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:38

    Hello,

    Fixed. Please check.
    We’ve made some changes in royal/woocommerce/single-product/product-image.php file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:36

    Hello,

    Please provide screenshots, for better understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:28

    Hello,

    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:24

    Hello,

    Seems you did not replaced all the necessary fields in DB. Did everything work fine before moving? I think it would be better if you contact hosting provider and ask admins to help you and check if all the necessary urls were replaced by the new one.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:13

    Hello,

    Please add this code in Theme Options > Custom css:

    .woocommerce-page form .form-row-wide{
          width: 100%;
          display: inline-block;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:03

    Hello,

    You can download the previous plugin version here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:50

    Hello,

    The problem is related to new WooCommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:22

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me correct admin panel and FTP access to your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 10:03

    Hello,

    Also, provide FTP access please.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:33

    Hello,

    I’ve checked it and seems brands are working fine now.
    Is your problem solved?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:26

    Hello,

    Please provide link to page with the problem and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:24

    Hello,

    Yes, it is not compatible with WC 3.0.3. It will be added in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 09:13

    Hello,

    1. You need to add class=”widget-title” http://prntscr.com/eylnsw and this code in Custom css:

    .main-footer .widget-title, .main-footer .wpb_heading {
        border-bottom: 1px solid #555 !important;
    }

    2. Check it now http://prntscr.com/eylpbm
    3. I’ve added custom class http://prntscr.com/eylql2

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:53

    Hello,

    These problems related to schat plugin and woocommerce.
    Do you have this problem with official WC theme Storefront?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:43

    Hello,

    I had sent your request to our developers. They are working on theme update.
    I think new version will be released very soon.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:29

    Hello,

    Please http://prnt.sc/eyl9pq
    Find more in documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:25

    Hello,

    Is your problem solved? http://prntscr.com/eyl8rs

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:15

    Hello,

    I’ve sent form-billing.php file to your registration email. Please reupload it in royal/woocommerce/checkout/folder.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 08:00

    Hello,

    Unfortunately, it is not possible because the drop-down list is a standard element.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:45

    Hello,

    You’re welcome!
    Compatibility with woocommerce 3.0.3 will be added in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 07:40

    Hello,

    I don’t see a problem with thumbnail on your site http://prntscr.com/eyktt8
    Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards,
    Rose Tyler.

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    Viewing 65,490 results - 65,461 through 65,490 (of 68,230 total)
Viewing 30 posts - 65,461 through 65,490 (of 68,230 total)
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