Forum Replies Created

Viewing 30 posts - 65,401 through 65,430 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:50

    Hello,

    First of all allow the registration. Navigate to Settings > General > Membership and mark Anyone can register. Then create Register Page and set the page template (under page attributes) to Custom Registration Page.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:44
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:36

    Hello,

    Thank you for using our theme!
    The detailed link content was removed by RevSlider admins.
    Please provide us with WP credentials.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:31

    Hello,

    We need your wp-admin and FTP credentials to check it.
    Ultimate Addons for Visual Composer v 3.16.10 is available on our site.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:10

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:10

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:08

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:58

    Hello,

    Please provide FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:50

    Hello,

    I’ve checked your problem and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer to 5.1.1v, don’t update Woocommerce.
    To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:40

    Hello, @dunies

    You have been replied in your topic https://www.8theme.com/topic/complete-order-page-doesnt-work-after-update-urgent/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:38

    Hello,

    Sorry for the delay.
    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:34

    Hello,

    1. Are you using the latest browsers versions?
    I checked your site and couldn’t replicate the issue.
    2. Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues. Provide a link to page with the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:29

    Hello,

    Yes, you need to delete images like http://prntscr.com/f03por and upload new.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:23

    Hello,

    7. I mean Ultimate Addons for Visual Composer v 3.16.10 and Visual Composer v 5.1.1 https://www.8theme.com/download-plugins/page/2/
    Very likely, the problems relate to WooCommerce 3.0.4, so please wait for theme update or revert back to 3.0.1 version.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
    8. Please provide FTP access.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:17

    Hello,

    Please provide a link to the page with these elements.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 15:45

    Hello,

    Sorry for the delay in answering.
    Please check Theme Options > Header Settings and Color Scheme http://prntscr.com/ez5lpy if you want to change something more in styles, use Custom CSS fields to add your code.
    Read more in documentation https://www.8theme.com/demo/docs/woopress/
    Languages and currency is just default content. In case you want to place your own go to Appearance > Widgets > Left top bar widget area (add empty text widget to remove default content).
    https://www.8theme.com/demo/docs/woopress/#!/5_registration_page
    If you want to insert social icons (facebook, twitter, mail, pinterest, google+) into your posts and pages, please use shortcode [share]

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:34

    Hello,

    1. To change sorting go to Woocommerce > Settings > Products > Display > Default Product Sorting and select the option you need.
    You can reorder categories in Products > Categories and drag categories in order you need. Then go to Appearance > Widgets > add “Woocommerce Product Categories” widget into “Shop Sidebar” area and select “Order by” – “Category Order”.
    2. Please see screenshot http://prntscr.com/ez4ocn
    3. To change the permalinks go to Settings > Permalinks.
    4. You can edit the file header.php. We recommend to make changes in the child theme not to lose changes after update.
    5. You can use custom css code. How to create custom.css you can watch in this tutorial https://youtu.be/Qok2zRedRMY
    6. Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:21

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:18

    Hello,

    Thank you.
    Also, please provide a link to the page, because I can’t find the problem by my side.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:05

    Hello,

    Unfortunately, I can’t login now. Please give me right credentials and link to a page with the issue.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 13:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:56

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:54

    Hello,

    I’ve sent the request to our developers and they say that’s will be fixed in the next theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:51

    Hello,

    I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:49

    Hello,

    We will fix this code in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:47

    Hello,

    You’re welcome!
    Thank you for being our customer.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:35

    Hello,

    Is problem solved? http://prntscr.com/ez38xm
    To remove this line on the checkout page http://prnt.sc/ez39qx, please add this code in Custom css:

    .woocommerce-checkout .step-title:after {
        display: none;
    }
    .woocommerce-shipping-fields {
        margin-top: 20%;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:24

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update.
    Please take our apologies for such long delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:20

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update.

    Please take our apologies for such delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:17

    Hello,

    The problem is related to new WooCommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it or revert back to old WC version. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

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    Viewing 65,430 results - 65,401 through 65,430 (of 68,220 total)
Viewing 30 posts - 65,401 through 65,430 (of 68,220 total)
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