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Viewing 30 posts - 65,101 through 65,130 (of 68,221 total)

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Rose Tyler

Support staff

May 5, 2017 at 13:23

Hello,

We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer.
To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/.
Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.

Regards,
Rose Tyler.

#162283 Copied In reply to: Linked products

Rose Tyler

Support staff

May 5, 2017 at 13:12

Hello,

QuickView image size related to woocommerce single product image size, so please try previous suggestions. Also, please provide FTP access in Private Content area.

Regards,
Rose Tyler.

#162278 Copied In reply to: QuickView image display

Rose Tyler

Support staff

May 5, 2017 at 13:03

Hello,

Fixed. Please check it now.

Regards,
Rose Tyler.

#162277 Copied In reply to: Conflict/ bug in etheme.js

Rose Tyler

Support staff

May 5, 2017 at 13:02

Hello,

Please check the translation.

if it is possible to rearrange the order of the checkout fields

Your query requires additional customization which is beyond our basic support scope. If you need help with additional customization contact WP-Kraken team.

Regards,
Rose Tyler.

#162275 Copied In reply to: Missing translations after update

Rose Tyler

Support staff

May 5, 2017 at 12:58

Hello,

This function is working fine on our side.
You can find wc deprecated functions list – https://github.com/woocommerce/woocommerce/blob/master/includes/wc-deprecated-functions.php
Could you please clarify your problem with more details? Also, provide necessary accesses.

Regards,
Rose Tyler.

#162274 Copied In reply to: get_item_data doesnt work anymore

Rose Tyler

Support staff

May 5, 2017 at 12:53

Hello,

I sent your report to our developers and we’ll fix this issue in next theme update.

Regards,
Rose Tyler.

#162273 Copied In reply to: Translating breadcrumbs with WPML

Rose Tyler

Support staff

May 5, 2017 at 12:48

Hello,

Unfortunately, I can’t open your screenshots, try this program:
http://app.prntscr.com/en/download.html.
I’ve changed etheme.js file, please, check sidebar now.
https://www.8theme.com/topic/address-error/#post-162202
Also, check your checkout page, because I don’t have the previous error, only – http://prnt.sc/f4ecdj and the same with Storefront theme.

Regards,
Rose Tyler.

#162271 Copied In reply to: Address Error

Rose Tyler

Support staff

May 5, 2017 at 12:18

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin and FTP access in Private Content area.

Regards,
Rose Tyler.

#162270 Copied In reply to: Cant download new update

Rose Tyler

Support staff

May 5, 2017 at 12:13

Hello,

Please upload new Visual Composer version via FTP. The archive is located at this page https://www.8theme.com/download-plugins/page/2/.
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears with Storefront theme, you need to check your WPML plugin settings.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

Regards,
Rose Tyler.

#162269 Copied In reply to: Error 404 on the english version of my site
Rose Tyler

Support staff

May 5, 2017 at 12:12
Hello,

Please add this code in Custom css:

@media only screen and (max-width: 992px){ .woocommerce-message, .alert-success, .success, .woocommerce-error, .alert-error, .error, .woocommerce-info, .alert-info, .info, .woocommerce-warning, .alert-warning, .warning{ float: none; } }

Regards,
Rose Tyler.
#162268 Copied In reply to: Continue Shopping
Rose Tyler

Support staff

May 5, 2017 at 11:56

Hello,

You have provided the link to empty post category page http://prntscr.com/f4dv3n.
Please create portfolio page https://www.8theme.com/demo/docs/legenda/#!/portfolio

Regards,
Rose Tyler.

#162263 Copied In reply to: Blog Page

Rose Tyler

Support staff

May 5, 2017 at 11:25

Hello, @Ann Sanicola,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

Regards,
Rose Tyler.

#162261 Copied In reply to: Legenda Theme Update

Rose Tyler

Support staff

May 5, 2017 at 11:22

Hello, @lkendrick22,

You’re welcome!

Regards,
Rose Tyler.

#162260 Copied In reply to: WooCommerce 3.0

Rose Tyler

Support staff

May 5, 2017 at 11:09

Hello,

Could you please provide wp-admin access in Private Content so we could check it?

Regards,
Rose Tyler.

#162259 Copied In reply to: Add to cart from homepage not working

Rose Tyler

Support staff

May 5, 2017 at 10:58

Hello,

I’m glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#162257 Copied In reply to: Changelog

Rose Tyler

Support staff

May 5, 2017 at 10:57

Hello,

You’re welcome!

Regards,
Rose Tyler.

#162256 Copied In reply to: Some Theme's images don't appear anymore after 3.0 update

Rose Tyler

Support staff

May 5, 2017 at 10:56

Hello,

I’m glad that you sorted out.
You’re welcome!

Regards,
Rose Tyler.

#162255 Copied In reply to: issue with product data

Rose Tyler

Support staff

May 5, 2017 at 10:55

Hello, @Laura AP,

Theme version 3.0.0.1 is available on ThemeForest (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section). This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162254 Copied In reply to: Update Woocommerce 3.0.3

Rose Tyler

Support staff

May 5, 2017 at 10:52

Hello, @davidturnbull72,

You can update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162253 Copied In reply to: When Will WooPress Be Compatible with WooCommerce 3.0?

Rose Tyler

Support staff

May 5, 2017 at 10:39

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.
Could you please provide wp-admin access in Private Content so we could check the problem?

Regards,
Rose Tyler.

#162248 Copied In reply to: Linked products

Rose Tyler

Support staff

May 5, 2017 at 10:11

Hello,

Could you please clarify the problem with more details?
On our side is available Ultimate Addons for Visual Composer v 3.16.11 as latest version https://www.8theme.com/download-plugins/page/2/.

Regards,
Rose Tyler.

#162246 Copied In reply to: FIX IMPORTANTE please update Ultimate Addon for Visual Composer to 3.6.12

Rose Tyler

Support staff

May 5, 2017 at 10:07

Hello,

You need to solve it on your server.

Regards,
Rose Tyler.

#162244 Copied In reply to: No captcha on contact page

Rose Tyler

Support staff

May 5, 2017 at 10:02

Hello,

I’m glad that you sorted out.

Regards,
Rose Tyler.

#162242 Copied In reply to: Product gallery not working at all!

Rose Tyler

Support staff

May 5, 2017 at 09:58

Hello,

After the theme update you will see the field where you need to write purchase code.
To find your Purchase code, please, enter your ThemeForest account > Downloads tab > choose WooPress > Download > License Certificate & Purchase code http://prntscr.com/d23p2c

Regards,
Rose Tyler.

#162240 Copied In reply to: You have version 3.0.1 installed. Update to 3.0.3

Rose Tyler

Support staff

May 5, 2017 at 09:52

Hello,

Please check your header type http://prnt.sc/f4cl1p, try to use, for example, type 1 and put your static block in Left or right side top bar area http://prntscr.com/f4clgy.

Regards,
Rose Tyler.

#162236 Copied In reply to: Can you help my out please

Rose Tyler

Support staff

May 5, 2017 at 09:39

Hello,

You’re welcome!

Regards,
Rose Tyler.

#162231 Copied In reply to: Your account menu

Rose Tyler

Support staff

May 5, 2017 at 09:38

Hello,

I’ve change custom footer for shop page to default http://prntscr.com/f4cgr7. Please check your single product page now.

Regards,
Rose Tyler.

#162230 Copied In reply to: Change woocommerce footer

Rose Tyler

Support staff

May 4, 2017 at 15:47

Hello, @lkendrick22,

Please check email.

Regards,
Rose Tyler.

#162148 Copied In reply to: WooCommerce 3.0

Rose Tyler

Support staff

May 4, 2017 at 15:44

Hello,

Go to this page https://en-gb.wordpress.org/plugins/woocommerce/advanced/, scroll to the bottom where it says previous versions, download 3.0.4 to you PC and FTP to your web / plugins folder.

Regards,
Rose Tyler.

#162146 Copied In reply to: Cant download new update

Rose Tyler

Support staff

May 4, 2017 at 15:40

Hello,

I’m glad that you sorted out.

@Jimbo, Thank you!

Regards,
Rose Tyler.

#162143 Copied In reply to: Homepage missing since last update 3.0
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Viewing 65,130 results - 65,101 through 65,130 (of 68,221 total)

Viewing 30 posts - 65,101 through 65,130 (of 68,221 total)

← 1 2 3 … 2,170 2,171 2,172 … 2,273 2,274 2,275 →

Forum Replies Created

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