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Viewing 30 posts - 65,101 through 65,130 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:12

    Hello,

    QuickView image size related to woocommerce single product image size, so please try previous suggestions. Also, please provide FTP access in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:03

    Hello,

    Fixed. Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:02

    Hello,

    Please check the translation.

    if it is possible to rearrange the order of the checkout fields

    Your query requires additional customization which is beyond our basic support scope. If you need help with additional customization contact WP-Kraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:58

    Hello,

    This function is working fine on our side.
    You can find wc deprecated functions list – https://github.com/woocommerce/woocommerce/blob/master/includes/wc-deprecated-functions.php
    Could you please clarify your problem with more details? Also, provide necessary accesses.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:53

    Hello,

    I sent your report to our developers and we’ll fix this issue in next theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:48

    Hello,

    Unfortunately, I can’t open your screenshots, try this program:
    http://app.prntscr.com/en/download.html.
    I’ve changed etheme.js file, please, check sidebar now.
    https://www.8theme.com/topic/address-error/#post-162202
    Also, check your checkout page, because I don’t have the previous error, only – http://prnt.sc/f4ecdj and the same with Storefront theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:18

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin and FTP access in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:13

    Hello,

    Please upload new Visual Composer version via FTP. The archive is located at this page https://www.8theme.com/download-plugins/page/2/.
    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears with Storefront theme, you need to check your WPML plugin settings.
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 12:12

    Hello,

    Please add this code in Custom css:

    @media only screen and (max-width: 992px){ 
    .woocommerce-message, .alert-success, .success, .woocommerce-error, .alert-error, .error, .woocommerce-info, .alert-info, .info, .woocommerce-warning, .alert-warning, .warning{
    float: none;
    }
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 11:56

    Hello,

    You have provided the link to empty post category page http://prntscr.com/f4dv3n.
    Please create portfolio page https://www.8theme.com/demo/docs/legenda/#!/portfolio

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 11:25

    Hello, @Ann Sanicola,

    I’ve sent the new theme version to your registration emails.
    So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 11:22

    Hello, @lkendrick22,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 11:09

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:58

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:57

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:56

    Hello,

    I’m glad that you sorted out.
    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:55

    Hello, @Laura AP,

    Theme version 3.0.0.1 is available on ThemeForest (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section). This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:52

    Hello, @davidturnbull72,

    You can update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:39

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.
    Could you please provide wp-admin access in Private Content so we could check the problem?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:11

    Hello,

    Could you please clarify the problem with more details?
    On our side is available Ultimate Addons for Visual Composer v 3.16.11 as latest version https://www.8theme.com/download-plugins/page/2/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:07

    Hello,

    You need to solve it on your server.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:02

    Hello,

    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 09:58

    Hello,

    After the theme update you will see the field where you need to write purchase code.
    To find your Purchase code, please, enter your ThemeForest account > Downloads tab > choose WooPress > Download > License Certificate & Purchase code http://prntscr.com/d23p2c

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 09:52

    Hello,

    Please check your header type http://prnt.sc/f4cl1p, try to use, for example, type 1 and put your static block in Left or right side top bar area http://prntscr.com/f4clgy.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 09:39

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 09:38

    Hello,

    I’ve change custom footer for shop page to default http://prntscr.com/f4cgr7. Please check your single product page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 15:47

    Hello, @lkendrick22,

    Please check email.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 15:44

    Hello,

    Go to this page https://en-gb.wordpress.org/plugins/woocommerce/advanced/, scroll to the bottom where it says previous versions, download 3.0.4 to you PC and FTP to your web / plugins folder.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 15:40

    Hello,

    I’m glad that you sorted out.

    @Jimbo
    , Thank you!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 15:36

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

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    Viewing 65,130 results - 65,101 through 65,130 (of 68,220 total)
Viewing 30 posts - 65,101 through 65,130 (of 68,220 total)
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