Linked products - by HarryGrigg - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

  • Avatar: HarryGrigg
    HarryGrigg
    Participant
    May 5, 2017 at 04:37

    Hello,

    I cannot enter any linked products to either up-sell or cross-sell on my product screen?
    It wont let me type any text in the required boxes.

    Harry

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 10:39

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.
    Could you please provide wp-admin access in Private Content so we could check the problem?

    Regards,
    Rose Tyler.

    Avatar: HarryGrigg
    HarryGrigg
    Participant
    May 5, 2017 at 10:46

    Hello, activated Storefront but it still wont allow me to link products.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:23

    Hello,

    We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer.
    To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/.
    Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.

    Regards,
    Rose Tyler.

    Avatar: HarryGrigg
    HarryGrigg
    Participant
    May 6, 2017 at 00:31

    Thank you. All fixed.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 6, 2017 at 10:03

    You are welcome!

    Regards

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