Return to previous page

Topic: Cant download new update

liletu

Participant

May 4, 2017 11:57 am

Hi,

I see the theme page says theres finally a 3.2 version update, but when I download from my Envato page it still keeps downloading 3.1..

How do I download the new update?

#162098 copied to clipboard

Like

Rose Tyler

Support staff

May 4, 2017 2:21 pm

Hello,

3.2 theme version will be available soon on Themeforest, we are waiting for approvement from Envato.

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins http://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162128 copied to clipboard

Like

liletu

Participant

May 4, 2017 3:41 pm

Thank you.

Could you forward me the correct woo commerce version? I upgraded to the latest but it seems to be struggling now with the variable products it doesn’t let me update any of the variations or attributes.

#162145 copied to clipboard

Like

Rose Tyler

Support staff

May 4, 2017 3:44 pm

Hello,

Go to this page https://en-gb.wordpress.org/plugins/woocommerce/advanced/, scroll to the bottom where it says previous versions, download 3.0.4 to you PC and FTP to your web / plugins folder.

Regards,
Rose Tyler.

#162146 copied to clipboard

Like

liletu

Participant

May 4, 2017 3:56 pm

Thanks, I updated that now, but I’m still having an issue with the same thing.

the circle just keeps spinning like its thinking and just not letting me update prices or sizes.

Any ideas?

#162152 copied to clipboard

Like

Rose Tyler

Support staff

May 5, 2017 12:18 pm

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin and FTP access in Private Content area.

Regards,
Rose Tyler.

#162270 copied to clipboard

Like