Hello,

Please update WPBakery Visual Composer plagin https://www.8theme.com/download-plugins/page/2/ and try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
We didn’t find critical errors with new WC version. You can update the plugin.
Please don’t hesitate to contact us if you have any questions or find some problem.

Regards,
Rose Tyler.

Hello,

Please check requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).

You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

Regards,
Rose Tyler.

Hello,

We’ve sent the latest theme archive to your email.

You can follow documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and upload new theme folder on your server with overwriting. In this case, before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.

Also, you can use another way of theme update, export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate some default theme, rename royal folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme, then import your theme options. Check your site, if all fine, you can delete the old theme.

Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards,
Rose Tyler.

Hello, @pedromarcelino,

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

Regards,
Rose Tyler.

Hello,

I am glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

Hello,

I am glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

Hello,

I’ve checked your site.
Is your problem solved? http://prntscr.com/fdax0b
To be sure that some problem relates to our theme and we can help to solve it, you can check your issue with official WooCommerce theme – Storefront. We are able to help you only in case problem appears with our theme only and works fine with official WC theme.

Regards,
Rose Tyler.

Hello,

That error is related to server configuration.
You have to contact your hosting provider support.
Perhaps memory_limit value should be increased.

Regards,
Rose Tyler.

Hello,

Try to add this code in Theme Options > Styling > Custom css:

.menu-wrapper .menu ul > li.menu-label-hot:hover, .menu-wrapper .menu ul > li.menu-label-new:hover, .menu-wrapper .menu ul > li.menu-label-sale:hover {
    background-color: #2f2f2f;
     display: block;
}
.item-design-dropdown .nav-sublist-dropdown ul > li > a:hover {
    background-color: inherit;
    color: #fff;
}

Regards

Hello,

You’re welcome!

Regards

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Please read this topic https://www.8theme.com/topic/google-maps-api-key/

Regards

Hello,

It will be fixed in a new theme update.

Regards,
Rose Tyler.

Hello,

We did nothing on your site, but glad to hear that the problem is solved.
Please provide a link to page with the broken image.

Regards,
Rose Tyler.