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Brand filtering isn't working right – not all products show up

This topic has 12 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

flantascience

Participant

May 17, 2017 at 02:02

Why is it that not all the Alemite products are appearing when I filter for Grease Guns -> Alemite. There should be many much more than 2. I haven’t tested the other products, but I imagine there are similar issues elsewhere.

https://empireluberepair.com/product-category/grease-guns/

#163282 Copied Theme version: 2.9 WooCommerce version: 4.7.3

11 Answers

Rose Tyler

Support staff

May 17, 2017 at 10:03

Hello,

Please update theme to new version – 3.0.0.1 (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#163296 Copied

flantascience

Participant

May 17, 2017 at 20:01

So far this is a disaster. I updated the theme but my child theme is no longer compatible. There are huge issues here!

#163366 Copied

flantascience

Participant

May 17, 2017 at 20:10

I had to disable all the files on my child theme except for functions.php and style.css. This is a total disaster at this stage.

I’ve lost an incredible amount of work that went to customizing the site. Just as a simple example – the brand filtering isn’t even anywhere on my site anymore! I used to have these filters setup on the left-hand side. I also notice this new “Shop Banner” which I don’t know what that is. Going through the site now looking at all

#163367 Copied

flantascience

Participant

May 18, 2017 at 00:42

Isn’t there 24/7 support through 8theme???

Sorry to sound so needy, but this upgrade really broke the site.

#163374 Copied

Rose Tyler

Support staff

May 18, 2017 at 08:15

Hello,

Sorry for the delay.
Could you please provide wp-admin and FTP access in Private Content?

Regards,
Rose Tyler.

#163402 Copied

flantascience

Participant

May 23, 2017 at 21:40

Haven’t heard anything in a few days. Did you get my message with the login info? Sending it again here.

Please, contact administrator
for this information.

#163965 Copied Theme version: 3.0.0.1 WooCommerce version: 3.0.7

Rose Tyler

Support staff

May 24, 2017 at 11:14

Hello,

Now I can connect to your site.
Please update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/.)
Could you please describe in detail the problem what you want to resolve?
Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. Very likely, you need to edit your changes in the child theme to proper work with new versions.
To change shop banner go to Theme Options > Shop > Product Page Banner.

Regards,
Rose Tyler.

#164000 Copied

flantascience

Participant

May 25, 2017 at 22:30

I updated all the plugins, including a large update to Visual Composer going from v4 to v5.

The issues I’m having are related to customizations I made to the old theme via my child theme. These changes all broke when I did the theme update. You can see the site pre-theme update on a dev page here:

http://dev2.empireluberepair.com/

You will see some specific difference. For one, the Footer is entirely missing from the updated site. More importantly, the shop page has lost its WooCommerce filtering capabilities. I had filters setup to filter by Price and by Manufacturer. These have completely disappeared.

Here is the old shop page with these filters: http://dev2.empireluberepair.com/shop/

Here is the new shop page with them missing: https://empireluberepair.com/shop/

Getting these filters working properly is the entire reason I contacted 8themes. It was advised that I update everything. So I went in and bought the plugin again to access the newest version, updated it, and now it’s been broken for the last week.

#164198 Copied

Rose Tyler

Support staff

May 26, 2017 at 12:41

Hello,

You need simply re-add widgets after theme update (Appearance > Widgets).
I did it. Please check footer and shop sidebar now.
The latest versions of all required plugin you can free download on our site https://www.8theme.com/download-plugins/
Also, this banner http://prntscr.com/fcbltf you can change in Theme Options > Shop > http://prntscr.com/fcbma2

Regards,
Rose Tyler.

#164234 Copied

flantascience

Participant

May 26, 2017 at 20:55

Alright – looks like we’re up to date with the old version of the site. THANK YOU

Now I’ms till facing the original issue I can here posting about back on May 17. When I used the “Brand” filter, it isn’t catching all my products. For example, you’ll see on the “Grease Pumps” page, that the filter isn’t catching most of the Alemite products. Any idea why this is happening?

https://empireluberepair.com/product-category/grease-guns/

#164279 Copied

Rose Tyler

Support staff

May 29, 2017 at 11:40

Hello,

You’re welcome!
I’ve checked your “Grease Pumps” page.
The same situation you have with Storefront theme – official WC https://prnt.sc/fdcb1h, we are able to help you only in case problem appears with our theme only and works fine with default theme.
Try to disable 3-rd party plugins and then check page, also check your settings.
Also, you can contact WC team on WooCommerce support forum.

Regards,
Rose Tyler.

#164393 Copied
Tagged: brand, filtering, products, templates, woocommerce, wordpress
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