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I get white page when i finish setup your template

This topic has 10 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

giahancute2013

Participant

May 27, 2017 at 15:59

I just setup your template on localhost and get white page.

http://prntscr.com/fcpwhz

Thank you

Regards,

#164301 Copied

9 Answers

Rizath

Member

May 29, 2017 at 06:21

Since it is in local host and a very general issue it is really difficult to identify the issue.

1. are you getting any errors in the console?
2. enable the debug mode in your wordpress and see what is the error.

#164335 Copied

giahancute2013

Participant

May 29, 2017 at 09:55

i just test on localhost, how can i use this license for domain. I cannot active it again on my domain.

#164365 Copied

Rose Tyler

Support staff

May 29, 2017 at 11:00

Hello,

Please check requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).

You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

Regards,
Rose Tyler.

#164386 Copied

giahancute2013

Participant

May 29, 2017 at 14:53

i install it on localhost, now i active on my domain. it doesn’t work. how can i active it on my domain.

#164448 Copied

Rose Tyler

Support staff

May 29, 2017 at 14:59

Hello,

Please provide your Purchase Code in Private Content and screenshot of the error.

Regards,
Rose Tyler.

#164451 Copied

giahancute2013

Participant

May 30, 2017 at 04:28

Image : http://prntscr.com/fdnkyf

Please, contact administrator
for this information.

#164496 Copied

Rizath

Member

May 30, 2017 at 05:05

Hello,

It seems you do not have any errors but you did not activate the theme.

Just put your purchase code in ‘Enter Purchase code’ and go through the setup wizard.

#164498 Copied

giahancute2013

Participant

May 30, 2017 at 05:45

Dear Sir,

I try to more times but cannot active. Can you use my login my website to active it ?

Thank you

Regards,

Please, contact administrator
for this information.

#164499 Copied

Rose Tyler

Support staff

May 30, 2017 at 08:49

Hello,

I’ve checked your Purchase Code and it is registered in our DB and you created account on our site using your purchase code, but Envato doesn’t verify it.
Seems Envato is experiencing some problems with their API to validate purchase codes. Unfortunately, this is outside of our control as it’s related to their servers. We recommend you retry over the next hours, once their API is back up it will validate fine.
Also, please contact Envato support about this.
If there is anything in the meantime I can help you with let me know.

Regards,
Rose Tyler.

#164512 Copied
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