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SITE DOWN – After updates - by topimr

This topic has 10 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

topimr

Participant

May 24, 2017 at 23:04

This is the second time this has happened. I did updates with the Royal theme and now the entire site has crashed again. Does the theme not work with the new WooComm?

I have another ticket started on this but wasn’t sure if I need to start a new ticket to get help asap.

Please help!!

Please, contact administrator
for this information.

#164093 Copied

9 Answers

topimr

Participant

May 24, 2017 at 23:12

It is the shop page that has crashed.

http://punapress.com/shop/

#164095 Copied

topimr

Participant

May 24, 2017 at 23:35

Ok I worked on this for hours before I finally submitted a ticket. Of course right after I submitted it…. I got the site back up!!!

I only have one more issue that is happening since the update. That is that we can not add new products. Please look at the shop page. The new book we added has a broken image. In addition when I click on the link it gives 404 error even though that is the url that the book it on?

I looked and the products on shop page (http://punapress.com/shop/) is linking to the wrong url. Why is it doing that?

http://punapress.com/product/cheapest-flight-to-paradise/ RIGHT URL
http://punapress.com/product/cheapest-flight-paradise/ WRONG URL THAT SHOP PAGE IS LINKING TO.

Do you know why this is happening?

#164097 Copied

Rose Tyler

Support staff

May 25, 2017 at 07:07

Hello,

Sorry for the delay.
Is your problem solved?

Regards,
Rose Tyler.

#164112 Copied

topimr

Participant

May 25, 2017 at 18:35

No I am still having the issue with adding products.

This is the error:
Please look at the shop page. The new book we added has a broken image. In addition when I click on the link it gives 404 error even though that is the url that the book it on?

I looked and the products on shop page (http://punapress.com/shop/) is linking to the wrong url. Why is it doing that?

http://punapress.com/product/cheapest-flight-to-paradise/ RIGHT URL
http://punapress.com/product/cheapest-flight-paradise/ WRONG URL THAT SHOP PAGE IS LINKING TO.

Do you know why this is happening?

—–Once again help greatly appreciated.—-

#164183 Copied

topimr

Participant

May 25, 2017 at 23:46

This seems to have resolved itself since this morning. Did you do that? Also, I changed the image and now the image shows up as broken again? Why is that happening?

#164199 Copied

Rose Tyler

Support staff

May 26, 2017 at 12:00

Hello,

We did nothing on your site, but glad to hear that the problem is solved.
Please provide a link to page with the broken image.

Regards,
Rose Tyler.

#164227 Copied

topimr

Participant

May 26, 2017 at 16:28

http://punapress.com/

#164268 Copied

topimr

Participant

May 26, 2017 at 20:24

Or the product page. Images won’t load?
http://punapress.com/product/cheapest-flight-to-paradise/

#164278 Copied

Rose Tyler

Support staff

May 29, 2017 at 09:32

Hello,

I’ve checked your site.
Is your problem solved? http://prntscr.com/fdax0b
To be sure that some problem relates to our theme and we can help to solve it, you can check your issue with official WooCommerce theme – Storefront. We are able to help you only in case problem appears with our theme only and works fine with official WC theme.

Regards,
Rose Tyler.

#164352 Copied
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