Hello,
Please see screenshot http://prntscr.com/fejum9
Regards,
Rose Tyler.
Hello,
1. Please check footer now http://prntscr.com/fejswq
2. You can delete [share] shortcode http://prntscr.com/fejt5d (Static Blocks > Footer)
Regards,
Rose Tyler.
Hello,
Please provide wp-admin and FTP access in Private Content so we could check.
Regards,
Rose Tyler.
Hello,
At first, please read https://www.8theme.com/faq/ http://prntscr.com/fejhb0
Also, contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
Then try to update needed plugins as describe http://prntscr.com/fejik6
Regards,
Rose Tyler.
Hello,
Our demo is using the older plugin version. Thank you for the notice. I will send the request to our developers.
This page inherits standard woocommerce layout, so if you can see the same with Storefront theme, it is not related to our theme. Sorry for the inconvenience.
Regards,
Rose Tyler.
Hello,
I’ve disabled Wufoo Shortcode Plugin. Please clear browser cache and check your images now.
Regards,
Rose Tyler.
Hello,
Please check single product page now, also upload product images with bigger dimensions.
Regards,
Rose Tyler.
Hello,
Could you describe in more detail your problem and provide screenshots for better understanding?
style.css you can find …/wp-content/themes/blanco/ folder.
Regards,
Rose Tyler.
Hello,
Yes, your buyer appeared https://prnt.sc/fe8trz
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
Your Purchase code is not associated with buyer https://prnt.sc/fe8gez. Did you buy theme via guest account?
Please contact to Envato and ask conferment buyer.
Regards,
Rose Tyler.
Hello,
Please, check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.
Regards
Hello,
I’ve disabled W3 Total Cache plugin. Please check your single product page now.
Try to disable Object Cache option in W3 Total Cache settings and clear cache folder via FTP and in your browser.
Then check the site.
Regards,
Rose Tyler.
Hello,
I’ve checked your site http://prntscr.com/fe7d40 and haven’t seen the problem.
Is it solved?
Regards,
Rose Tyler.
Hello,
Please provide wp-admin access in Private Content.
Regards,
Rose Tyler.
Hello,
The latest theme version not compatible with new woocommerce, it will be fixed in a new theme update.
You need downgrade WC to 2.4.2 v – https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fe703l or wait for theme update.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
1. Check this option http://prntscr.com/fe66sx
2. Please provide wp-admin access in Private Content.
Regards,
Rose Tyler.
Hello,
Please make sure that you use the latest version of Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
Is Eleanora home page available in Pages section with Visibility status – Public?
Regards,
Rose Tyler.
Hello,
Did you check what I asked?
Please provide link to page with the issue.
Regards,
Rose Tyler.
Hello,
Please read this topic https://www.8theme.com/topic/single-product-page-related-product-hover-effect-problem/#post-163839
I’ve sent the file to your email.
Regards,
Rose Tyler.
Hello,
Try to add this code in Custom css:
.header-type-4.transparent .main-nav .menu > li > a {
padding-bottom: 40px;
}
How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
Regards,
Rose Tyler.
Hello,
You need activate your existing child theme after main theme update, because you have only one child theme for all main theme versions.
Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.
Regards,
Rose Tyler.
Hello,
I am glad that you sorted out.
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
1. Please see screenshot http://prntscr.com/fe5eua
2. Go to Theme Options > Color Scheme > Breadcrumbs background.
Regards,
Rose Tyler.
Hello,
You need have some product with brand and category to display them on page http://prntscr.com/fe5b0u http://prntscr.com/fe5cie
Please see my previous reply http://prntscr.com/fe5bls
Regards,
Rose Tyler.
Hello,
You’re welcome!
We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
We’ll upload the new version once it will be available on CC.
Regards,
Rose Tyler.
Hello,
I am glad that you sorted out.
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
It is no error, simply refresh the page or enter your FTP password.
The problem with variable product caused by older versions Visual Composer and Ultimate Addons for Visual Composer plugin versions. To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/. The latest versions of plugins you can find here.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.