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BILLING EMAIL ADDRESS IS A REQUIRED FIELD

This topic has 13 replies, 4 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

coffeebeanery

Participant

May 27, 2017 at 23:37

Hi,

Someone else had this issue but after your team had a look at it the solution was that they have used a custom child theme which caused the issue.

We do not have a custom child theme nor any other modifications beside some CSS settings.
We get the same issue.

Any help would be appreciated.

WC version: 3.0.7
WP version: 4.7.5
WC database version: 3.0.7
Legenda version: 3.2

#164306 Copied Theme version: 3.2 WooCommerce version: 3.0.7

12 Answers

coffeebeanery

Participant

May 28, 2017 at 01:01

Edit: After playing around, this issue only occur on the step by step checkout. Quick checkout does not have this issue.

#164307 Copied

Rose Tyler

Support staff

May 29, 2017 at 12:15

Hello,

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issue.

Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#164401 Copied

smartwebasia

Participant

May 29, 2017 at 13:10

Hi,

Same problem here..
I couldn’t identify the issue myself but it seems that a customer had the same problem on Chrome.
I made tests on Firefox, Chrome, and IE without any problem…

Is that issue completely solve?

I got only 3 files that I need to update in the childtheme…
legenda-child/woocommerce/content-single-product.php
legenda-child/woocommerce/single-product/related.php
legenda-child/woocommerce/single-product/up-sells.php

I don’t think that matter…

Thank you

Please, contact administrator
for this information.

#164423 Copied Theme version: 3.2 WooCommerce version: 3.0.7

coffeebeanery

Participant

May 30, 2017 at 04:40

Working with storefront and other themes – only in your theme I have this issue.

Chrome: Version 58.0.3029.110 (64-bit)
– Quick checkout: OK
– Default: OK
– Step By Step: Error

Safari: Version 8.0.5 (10600.5.17)
– Quick checkout: OK
– Default: OK
– Step By Step: Error

It is only the step-by-step validation which goes wrong.

#164497 Copied

Rose Tyler

Support staff

May 30, 2017 at 08:53

Hello, @smartwebasia,

Is your problem solved when you activate parent theme?

Regards,
Rose Tyler.

#164513 Copied

Rose Tyler

Support staff

May 30, 2017 at 08:55

Hello, @coffeebeanery,

Please provide wp-admin access in Private Content, because we have no such issue on our test site.

Regards,
Rose Tyler.

#164514 Copied

coffeebeanery

Participant

May 31, 2017 at 23:48

Hi Rose,

I use the quick check out for now which works but you can clearly see that it is not just me.
You just got another support request regarding this matter:
https://www.8theme.com/topic/email-address-on-checkout-issues/

I could narrow it down to the step-by-step checkout and it is not related to the email address nor cache nor a browser. Tested it in Safari, Chrome and FF in different versions. However, if it is a browser issue it may related to that I am testing it on Mac OSX.

I am happy with the quick check out so there is no need for you to check my site. There are other customers with the same issue you can follow up on them.
Thank you.

#164724 Copied

smartwebasia

Participant

June 5, 2017 at 05:30

Hello, @Rose,

Like I said, it seems that a customer had the same problem on Chrome but I couldnt reproduce the problem myslef. I made tests on Firefox, Chrome, and IE without any problem…

Anyway, It’s weird that several people face the same problem, you should monitor this issue…

Regards,

#164979 Copied

Rose Tyler

Support staff

June 14, 2017 at 14:18

Hello,

Thank you for the notice.

Regards,
Rose Tyler.

#165750 Copied

Michael

Participant

July 22, 2017 at 12:50

Same problem, it’s specific to the Legenda theme (e.g. changing to Storefront fixed the problem, disabling plugins made no difference either way). The problem occurs with email address of the form xxx.xxx@xxx.abc – notice the ‘.’ in the email address before the ‘@’ sign. This is reproducible. We need a fix – quickly.

#168578 Copied Theme version: 3.3 WooCommerce version: 3.1.1

smartwebasia

Participant

July 23, 2017 at 09:21

Hi there,

That’s interesting! Someone can finally replicate the issue.
I have activated quick-checkout to get rid of the problem for the moment but I agree that should be fixed anyway.

Regards,

#168587 Copied

Rose Tyler

Support staff

July 26, 2017 at 15:40

Hello,

Sorry for the long delay.
Please read this topic https://www.8theme.com/topic/invalid-email-error/

Regards

#168778 Copied
Tagged: address, billing, email, field, persuasive, required, themes, woocommerce, wordpress
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