Hello,
I’ve disabled WooCommerce Shipping Tracking plugin.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Regards,
Rose Tyler.
Hello,
I’ve disabled WooCommerce Shipping Tracking plugin.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Regards,
Rose Tyler.
Hello,
You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
Regards,
Rose Tyler.
Hello,
The new update will be available today’s evening or tomorrow.
https://www.8theme.com/download-plugins/
Regards,
Rose Tyler.
Hello,
You’re welcome!
We don’t have such problem on our test site, and unfortunately, it can’t be fixed via child theme, so it will be necessary to repeat the transfer after theme update.
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Yu need update DB after WC update http://prntscr.com/fiu7px. Then disable 3-rd party plugins and activate parent theme to check errors.
Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.
Regards,
Rose Tyler.
Hello,
Please read this topic https://www.8theme.com/topic/links-icon-and-social-icons/
Simply add new link based on previous examples of links in this file.
Regards,
Rose Tyler.
Hello,
Unfortunately, we can’t simplify translation process and you need to translate strings of the theme in our translation files. Woocommerce translation files can be used only for the plugin translation.
Regards,
Rose Tyler.
Hello,
We did not test our theme with this plugin. We suppose could be some compatibility issues because we use slider for the product images. So, either plugin or theme should be customized to make it work. Unfortunately, additional customization is not included in theme support.
You can contact plugin authors and try to adapt the plugin. If you need help with customization WPKraken team will help you, just submit a request.
Regards,
Rose Tyler.
Hello,
You’re welcome!
1. Please use this code in Custom css:
.header-wrapper .navigation-wrapper {
background-color: #6dab3c !important;
}
2. I’ve set http://prntscr.com/fiszel
Please check.
3. Please see screenshot http://prntscr.com/fit0dk
4.
.search-form-wrapper {
border: 1px solid #efefef;
}
5. I’ve changed form http://prntscr.com/fit4dd
Please add this css code:
.mc4wp-form .et-mailchimp input[type="email"] {
width: 100%;
}
Regards
Hello,
Thank you for being our customer.
Do not hesitate to ask if you have any questions in future.
Regards
Hello,
Please update theme to 3.0.0.1 v. https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
and try this solution – https://www.8theme.com/topic/missing-translations-after-update/
This translation problem will be fixed in a new theme update.
Regards,
Rose Tyler.
Hello,
We’re sorry for inconveniences.
We appreciate your feedback a lot and will try to fix theme bugs in the next update.
Do not hesitate to ask if you have any questions in future.
It is right, to remove currency language icons you can add any content in Left Side top bar area, to make this area empty simply add empty Text widget there.
Regards,
Rose Tyler
Hello,
Sorry for the delay.
Please update theme to new version – 3.0.0.1 http://prntscr.com/fgvcxb (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.
Regards,
Rose Tyler.
Hello,
You can add links from account menu in the main menu.
Regards,
Rose Tyler.
Hello,
Could you please provide wp-admin in Private Content?
Regards,
Rose Tyler.
Hello, @Serson,
To change logo please check the page editor in Pages section and look at “Logo image for this page” field in Page Layout box on the right side of the editor http://prntscr.com/e0hbgn
Regards,
Rose Tyler.
Hello,
Languages and currency icons are set to display that our theme can be used for multilingual site. If you want to have different languages on your site you need translate it with WPML plugin https://www.8theme.com/classico-theme-documentation/ (10.2 paragraph). Concerning the currency you can read here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
To add links to the right side at the top you need drag Text widget into “Right Side top bar area” in Appearance > Widgets and add your content there.
Go to 8Theme Options > E-Commerce > Promo Popup > Popup content.
Regards,
Rose Tyler.
Hello,
You can add this code in Custom css:
.header-type-3 .main-nav .double-border {
padding-bottom: 20px;
}
.header-type-3 .logo-with-menu img {
max-width: 160%;
}
.menu-main-menu-container {
padding-top: 8%;
}
How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
Regards,
Rose Tyler.
Hello,
Please check changelog on ThemeForest http://prntscr.com/fiquu3 and provide link to your site.
Regards,
Rose Tyler.
Hello,
I’m glad that you sorted out.
It’s not recommended to edit original style.css. You can make changes either in custom.css file or in child style.css. Only if you made changes in template files instead of child theme then these changes will be lost after theme update. That’s why we always recommend to use child theme for all the types of customization.
Regards,
Rose Tyler.
Hello,
3. Sorry, please go to Theme Options > General > Header Settings > Header custom HTML > http://prntscr.com/fhv5bp
5. To display form instead shortcode you need to install WordPress Mailchimp plugin.
Go to edit page http://prntscr.com/fhv7vr http://prntscr.com/fhv874
8. I’ve edited your Prefooter static block and widgets, also marked products as featured http://prntscr.com/fhvcwl. Please check http://prntscr.com/fhvd77
Regards
Hello,
1. Please describe in more detail.
2. Please see screenshot http://prntscr.com/fhufxi
3. Check your header widgets in Appearance > Widgets.
4. Go to edit page and check settings of category element, also upload image there http://prntscr.com/fhuhqx
5. Please provide wp-admin access in Private Content.
6. http://prntscr.com/fhujo0 http://prntscr.com/fhuju9
7. Is your problem solved? https://gyazo.com/67a99564d3b101185086a05219c71f47
8. Please provide wp-admin access in Private Content.
9. To change https://www.8theme.com/import/xstore/wp-content/uploads/2016/05/payments.png
go to Appearance > Widgets > Right Copyrights area
10. https://prnt.sc/fhunib
Regards
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
Please, make sure that file_get_contents function is enabled on your server.
Also, check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Regards
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
Please wait for a new theme update.
It will be available within one week, maybe earlier.
Regards,
Rose Tyler.
Hello,
Try to use this code in Custom css:
.product-image-wrapper .out-of-stock {
color: red;
}
Regards,
Rose Tyler.
Hello,
I’ve renamed /legenda/woocommerce/myaccount/my-account.php file because it out of date.
Please check account page now.
You need to delete such files according to our changelog on ThemeForest http://prntscr.com/fhtvb8
Regards,
Rose Tyler.