We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
In case you need professional help with site optimization you may contact wpkraken team.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 14:12
Hello,
It is strange. I sent your problem to our developers, one of them will check it.
Also, please contact plugin authors, maybe they faced similar issue before.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 14:02
Hello,
Please provide wp-admin and FTP access in Private Content.
You use the latest woocommerce version, but our theme is compatible with http://prntscr.com/fuqc6t, so you may have outdated files, but you don’t have http://prntscr.com/fuqcsi. (The compatibility with latest woocommerce version will be added in the new theme update.) Seems, you had changed woocommerce files in the theme folder and this created problems on your site.
Try to rename /legenda/woocommerce folder via FTP and upload new one from the latest theme archive if it fixed your problem delete the old woocommerce folder, if don’t help please provide FTP access in Private Content.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 12:29
Hello,
Please do not make changes in woocommerce files, try to revert these.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 12:24
Hello, @g_ignatov,
Is your problem solved?
Hello, @smartwebasia,
Thank you.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 12:22
Hello,
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)
Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme, rename legenda folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all fine, you can delete the old theme. Also, update all required plugins https://www.8theme.com/download-plugins/.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 12:02
You’re welcome! Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 10:59
Hello,
If you changed woocommerce files in woopress folder you need to change folder back (rename via FTP /woopress/woocommerce folder and upload new one from the latest theme archive if it fixed your problem delete the old woocommerce folder).
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 10:34
Hello,
Try to rename your images, for example, _MG_4573 to MG_4573
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 10:20
Hello,
You’re welcome!
Go to Edit home page > http://prntscr.com/funibf and add the code.
The background option works only for Boxed layout.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 09:52
Hello,
You need to check if images exist on your server because on your shop page I don’t see product images http://prntscr.com/fuo9sw.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 09:27
Hello,
Please provide screenshot of the arrows in the menu.
Please use this code to change search color:
Please copy your code from custom css and put it in child theme > style.css, then go to Theme Options > http://prntscr.com/funpia
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 09:02
Hello,
Sorry for the delay. The new theme update will be available within one week.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 08:56
Hello,
Such problem with the backend, very likely, does not relate to the theme. We able to help in case problem appears with our theme only. So you need to make sure that the problem occurs because of woopress theme, so install and enable default WC theme Storefront and check if this issue persists.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 08:50
Hello,
Try to check it with your parent theme and disable 3-rd party plugins.
Please provide wp-admin access in Private Content.
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 08:48
Hello,
Please clear cache and check your site now. You can add the code in Custom css for page http://prntscr.com/funibf
Regards,
Rose Tyler.
Rose Tyler
Support staff
July 12, 2017 at 08:42
Hello,
As you can see on ThemeForest the latest version of our theme is compatible http://prntscr.com/fu7j8v. The compatibility with latest woocommerce version will be added in the new theme update.
