Page 2127 – 8theme.com

Forum Replies Created

Viewing 30 posts - 63,781 through 63,810 (of 68,227 total)

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Rose Tyler

Support staff

July 13, 2017 at 13:55

Hello,

I’ve activated your parent theme. Please check products now.
So you need check all the changes you made in the child theme.

Regards

#167844 Copied In reply to: Upgraded to Legenda 3.2 Product page and Checkout now broken

Rose Tyler

Support staff

July 13, 2017 at 13:51

Hello,

Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#167843 Copied In reply to: Problem with WordPress and Classico Licence

Rose Tyler

Support staff

July 13, 2017 at 13:38

Hello,

When I try to disable 3-rd party plugins: “Sorry, you are not allowed to access this page.”
Please try to check the problem with your parent theme and disable 3-rd party plugins.
Do you face such problem with default theme too (Storefront)?

Regards

#167840 Copied In reply to: Upgraded to Legenda 3.2 Product page and Checkout now broken

Rose Tyler

Support staff

July 13, 2017 at 13:26

Please provide wp-admin access in Private Content.

Regards

#167838 Copied In reply to: Upgraded to Legenda 3.2 Product page and Checkout now broken

Rose Tyler

Support staff

July 13, 2017 at 13:13

Hello,

Please update theme to the latest version 4.3 https://www.8theme.com/demo/docs/idstore/#!/upgrade
Don’t forget to create backup of your files and database before starting update process!

Regards

#167836 Copied In reply to: Cant add recent made products to a page with skus or ids shortcode

Rose Tyler

Support staff

July 13, 2017 at 13:06

Hello,

If you want to create multilingual site you should use either WPML plugin (paid plugin) or one of free plugins – Polylang, qTranslate. Then you’ll be able to add language switcher and create products, categories, pages for both languages.

Regards

#167834 Copied In reply to: Can you help me about translation ?

Rose Tyler

Support staff

July 13, 2017 at 13:02

Hello,

I’ve checked your test post and published – http://prntscr.com/fv6lno http://prntscr.com/fv6lrz
Is your problem solved?

Regards

#167833 Copied In reply to: Not able to save posts

Rose Tyler

Support staff

July 13, 2017 at 12:52

Hello,

We can send you previous theme version if it is needed.

Regards,
Rose Tyler.

#167831 Copied In reply to: Upgraded to Legenda 3.2 Product page and Checkout now broken

Rose Tyler

Support staff

July 13, 2017 at 12:47

Hello,

Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

Regards

#167830 Copied In reply to: Legenda & Fancy Product Designer.

Rose Tyler

Support staff

July 13, 2017 at 12:32

You’re welcome!

Regards

#167827 Copied In reply to: Checkbox disappears when amount is 0

Rose Tyler

Support staff

July 13, 2017 at 12:28

Hello,

Is CDN disable now?

Regards,
Rose Tyler.

#167825 Copied In reply to: 502 & 504 Errors

Rose Tyler

Support staff

July 13, 2017 at 12:14

Hello,

Additional customization in theme files is outside the scope of our support.

Regards,
Rose Tyler.

#167823 Copied In reply to: Duplicate products

Rose Tyler

Support staff

July 13, 2017 at 10:47

You’re welcome!

Regards

#167817 Copied In reply to: issue translating strings

Rose Tyler

Support staff

July 13, 2017 at 10:31

Hello,

The problem persists only with your child theme. Please activate parent Legenda theme and you’ll see there is no such issue. So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

Regards,
Rose Tyler.

#167814 Copied In reply to: Duplicate products
Rose Tyler

Support staff

July 13, 2017 at 10:16
Hello,

Please remove this code from style.css of parent theme:

.order-review #payment .terms input[type="checkbox"] { position: absolute; top: 1px; }

It also, will be fixed in new theme update.

Regards
#167813 Copied In reply to: Checkbox disappears when amount is 0
Rose Tyler

Support staff

July 13, 2017 at 09:34

Hello,

Go to Edit post > http://prntscr.com/fv4236

Regards

#167810 Copied In reply to: Change sidebar width in single post

Rose Tyler

Support staff

July 13, 2017 at 09:31

Hello,

When I disabled all 3rd-party plugins, products got working.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards

#167809 Copied In reply to: Cart section is not working

Rose Tyler

Support staff

July 13, 2017 at 09:24

Hello,

Please provide wp-admin access in Private Content.

Regards

#167808 Copied In reply to: Checkbox disappears when amount is 0

Rose Tyler

Support staff

July 13, 2017 at 09:08

Hello,

Sorry for the delay.
Please thy this option http://prntscr.com/fv3qne if it won’t help, provide wp-admin access in Private Content.

Regards

#167806 Copied In reply to: Forced Content Box Height
Rose Tyler

Support staff

July 13, 2017 at 08:56
Hello,

12. Please use this code:

.tabs #content_tab_12 { padding-left: 15px !important; }

13. http://prntscr.com/fv3llh try to clear cache on your site
14. Try to activate Ultimate Addons for Visual Composer plugin and then check your variation product.

Regards
#167805 Copied In reply to: Default Ecommerce 4
Rose Tyler

Support staff

July 13, 2017 at 08:41

Hello,

Please, provide also FTP access.

Regards

#167803 Copied In reply to: Problem with WordPress and Classico Licence

Rose Tyler

Support staff

July 13, 2017 at 08:37

Hello,

You can go to Theme Options > Single Product Page > select Zoom effect and the gallery will be worked. Seems is is our bug that the gallery doesn’t work without zoom selected, I’ve sent the report to our developers, it will be fixed in a new theme update.

Regards,
Rose Tyler.

#167802 Copied In reply to: Broken galleries in product pages

Rose Tyler

Support staff

July 13, 2017 at 08:25

Hello,

Is it fine now http://prntscr.com/fv39xb ?

Regards

#167798 Copied In reply to: Can't Edit Pages

Rose Tyler

Support staff

July 13, 2017 at 08:21

Hello,

Sorry for the delay.
Please update woocommerce to 3.0.5v http://prntscr.com/fv38pl https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fv38ev

Regards,
Rose Tyler.

#167797 Copied In reply to: Upgraded to Legenda 3.2 Product page and Checkout now broken

Rose Tyler

Support staff

July 13, 2017 at 08:14

Hello,

Please see screenshot http://prntscr.com/fv35o1 and go to Theme Options > Products Page Layout http://prntscr.com/fv36ae

Regards

#167796 Copied In reply to: product slider
Rose Tyler

Support staff

July 13, 2017 at 08:10
Hello,

Please add this code in Custom css:

.blog-post .post-description p { word-break: break-word; }

How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

Regards
#167795 Copied In reply to: blog text getting cut off
Rose Tyler

Support staff

July 13, 2017 at 08:06

Hello,

You can change strings of theme via translation plugin https://www.8theme.com/demo/docs/classico/#translation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards,
Rose Tyler.

#167793 Copied In reply to: TOP BAR ON VARIANT 9

Rose Tyler

Support staff

July 13, 2017 at 08:03

Hello,

Please update theme to the latest version 1.8 and woocommerce to 3.0.7 http://prntscr.com/fv30k3 https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fv31jd, then update Visual Composer and Ultimate Addons for Visual Composer plugins https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#167792 Copied In reply to: Static Block \"Victoria\" keeps loading…

Rose Tyler

Support staff

July 13, 2017 at 07:35

You’re welcome!

Regards,
Rose Tyler.

#167786 Copied In reply to: Bug on woo product slider

Rose Tyler

Support staff

July 13, 2017 at 07:34

You’re welcome!

Regards,
Rose Tyler.

#167784 Copied In reply to: Product gallery not working
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Viewing 63,810 results - 63,781 through 63,810 (of 68,227 total)

Viewing 30 posts - 63,781 through 63,810 (of 68,227 total)

← 1 2 3 … 2,126 2,127 2,128 … 2,273 2,274 2,275 →

Forum Replies Created

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