Forum Replies Created

Viewing 30 posts - 63,841 through 63,870 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:48

    Hello,

    Please clear cache and check your site now. You can add the code in Custom css for page http://prntscr.com/funibf

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:42

    Hello,

    As you can see on ThemeForest the latest version of our theme is compatible http://prntscr.com/fu7j8v. The compatibility with latest woocommerce version will be added in the new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:38

    Hello,

    You’re welcome!
    Yes, I deactivated Master Slider plugin because the old version of this plugin created an issue with the new version of Visual Composer.
    I’ve changed this option http://prntscr.com/fun8by. Please check your blog now.
    Check your pages now https://www.myyaam.com/granola-parfait/ https://www.myyaam.com/21-jours-reequilibrage-alimentaire-bonheur/
    Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 ‘woocommerce’ to ETHEME_DOMAIN.
    This translation problem will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:18

    Hello,

    Sorry for the delay.
    1-2. Go to edit page or your static block > http://prntscr.com/fun454
    3. Try to add this code in Theme Options > Custom css:

    .footer .container {
        padding-bottom: 0;
    }

    4-6. Do you face such problem with default theme too (Storefront)?
    Did you change files in legenda/woocommerce/ folder?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 16:21

    Hello, @samuraischwert,

    You’re welcome!
    You will have to change the file again after the update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 16:17

    Hello,

    Please ask your hosting or site developer about it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 16:07

    Hello,

    I’ve renamed your old theme version and uploaded the new version, also I’ve updated VC and Ultimate Addons for Visual Composer plugins.
    You can update other required plugins https://www.8theme.com/download-plugins/.
    Please ignore a message http://prntscr.com/fud1sp it will be fixed in a new theme update.
    Please check your pages now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 14:19

    Hello,

    Try to disable your custom.css and transfer your code in style.css file of your child theme https://www.8theme.com/demo/docs/legenda/#!/child_theme

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 14:13

    Hello,

    If you use CDN please try to disable it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 14:04

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 13:54

    Hello, @Seifenigel,

    Please try to comment this line http://prntscr.com/fuazvt in etheme.js file and synchronize the translation via Loco Translate plugin to get necessary lines.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 13:47

    Hello, @samuraischwert,

    I’ve commented this line http://prntscr.com/fuazvt in etheme.js file. Please check the phone now.
    I’ve installed Loco Translate plugin. Please go to LT > Themes > Legenda and synchronize your translation http://prntscr.com/fub3wo and translate needed strings.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 13:07

    Hello,

    We don’t face such error on our test site and I can’t re-create the problem on your site. How can we recreate the problem on your site? What browser do you use? Did you try to disable 3-rd party plugins and check the page?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:57

    Hello,

    Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 ‘woocommerce’ to ETHEME_DOMAIN.
    This translation problem will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:49

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:47

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:46

    Hello,

    You can try to use The Events Calendar plugin. Please contact us if you face some problems and we will try to help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:37

    Hello,

    These settings relate to woocommerce plugin, all information about default shipping you can find here – https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/
    I suppose you may use some 3-rd party plugin to achieve needed functionality, for example, Table Rate Shipping plugin https://woocommerce.com/products/table-rate-shipping/https://prnt.sc/fua3wf or another one.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:21

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:20

    Hello, @BlankM,

    I’ve checked checkout process with email that contains dot but didn’t face the error. Please describe how we can recreate the problem on your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:10

    Hello,

    Please see screenshot http://prntscr.com/fu9ukz

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 12:08

    Hello,

    Unfortunately, there is no such option. Your query requires additional customization which is beyond our basic support scope. If you need help with this you may contact customization team https://wpkraken.io/?ref=8theme

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 10:55

    Hello,

    You’re welcome!
    Try to change <i class="fa fa-youtube" aria-hidden="true"></i> in the code to your image <img src=" link to image " alt="">

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 10:50

    Hello,

    You can find available blog options in Theme Options > Blog Layout.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 09:52

    Hello,

    I mean your dashboard access, so I could check your settings.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 09:48

    Hello,

    You use the latest woocommerce version, but our theme is compatible with https://prnt.sc/fu7j8v, so you may have outdated files, but you don’t have http://prntscr.com/fu81sp. (The compatibility with latest woocommerce version will be added in the new theme update.) Seems, you had changed woocommerce files in the theme folder and this created the problem with your gallery.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 09:33

    Hello, @chrisfields,

    Please update the plugin to 3.16.12 v http://prntscr.com/fu7xz3 https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 09:29

    Hello,

    Please provide FTP credentials. I will try to sort out the problems and update the theme, plugins and check your translation. Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 09:00

    Hello,

    As you can see on ThemeForest the latest version of our theme is compatible http://prntscr.com/fu7j8v. The compatibility with latest woocommerce version will be added in the new theme update.
    Please provide screenshots of translation problems and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 08:52

    Hello,

    The problem appears not only with our theme so this means that the issue is not related to the theme.
    The new theme update will be released soon, our developers are working on new theme version.

    Regards,
    Rose Tyler.

  • 1 2 3 2,128 2,129 2,130 2,273 2,274 2,275
    Viewing 63,870 results - 63,841 through 63,870 (of 68,226 total)
Viewing 30 posts - 63,841 through 63,870 (of 68,226 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.