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Product gallery not working - by forbesindustries

This topic has 14 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

forbesindustries

Participant

July 6, 2017 at 17:22

The product slider gallery and the lightbox are not working on the single product page. It just stacks the images on top of each other vertically and when you click it opens the image in a page.

#167270 Copied Theme version: 3.0.0.1 WooCommerce version: 3.1.0

13 Answers

forbesindustries

Participant

July 6, 2017 at 23:28

Any answer for this question yet?

#167278 Copied

Rose Tyler

Support staff

July 7, 2017 at 07:51

Hello,

Please check these settings http://prntscr.com/fsobjj

Regards,
Rose Tyler.

#167294 Copied

forbesindustries

Participant

July 7, 2017 at 15:54

Yes, those options were already set that way: http://prntscr.com/fsu1ug

That’s why I’m asking the question, even though those options are set, it still does not work. See this product page: http://www.forbesindustries.com/product/claremont-four-elite-mobile-nesting-tables-7407/

#167335 Copied Theme version: 3.0.0.1 WooCommerce version: 3.1.0

Rose Tyler

Support staff

July 7, 2017 at 16:08

Hello,

Could you please provide wp-admin access in Private Content?

Regards,
Rose Tyler.

#167337 Copied

forbesindustries

Participant

July 7, 2017 at 16:40

see private content

Please, contact administrator
for this information.

#167342 Copied Theme version: 3.0.0.1 WooCommerce version: 3.1.0

Rose Tyler

Support staff

July 10, 2017 at 08:40

Hello,

Sorry for the delay.
Please provide us with FTP credentials also.

Regards,
Rose Tyler.

#167457 Copied

forbesindustries

Participant

July 10, 2017 at 19:24

see private content again

Please, contact administrator
for this information.

#167535 Copied

Rose Tyler

Support staff

July 11, 2017 at 09:48

Hello,

You use the latest woocommerce version, but our theme is compatible with https://prnt.sc/fu7j8v, so you may have outdated files, but you don’t have http://prntscr.com/fu81sp. (The compatibility with latest woocommerce version will be added in the new theme update.) Seems, you had changed woocommerce files in the theme folder and this created the problem with your gallery.

Regards,
Rose Tyler.

#167574 Copied

forbesindustries

Participant

July 11, 2017 at 15:51

so what do i need to do to fix the issue?

#167619 Copied

forbesindustries

Participant

July 12, 2017 at 00:38

any update on this ticket?

#167667 Copied

Rose Tyler

Support staff

July 12, 2017 at 10:59

Hello,

If you changed woocommerce files in woopress folder you need to change folder back (rename via FTP /woopress/woocommerce folder and upload new one from the latest theme archive if it fixed your problem delete the old woocommerce folder).

Regards,
Rose Tyler.

#167713 Copied

forbesindustries

Participant

July 12, 2017 at 16:43

that worked. thank you!

#167766 Copied

Rose Tyler

Support staff

July 13, 2017 at 07:34

You’re welcome!

Regards,
Rose Tyler.

#167784 Copied
Tagged: fixing, product gallery, templates, troubleshooting, wordpress woocommerce
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