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Viewing 30 posts - 63,811 through 63,840 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 15:50

    Hello,

    Try to add this code in Theme Options > Custom css:

    .products-grid .product-excerpt {
        display: block;
        margin-bottom: 10px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 15:37

    Hello,

    Your problems caused by your code https://prnt.sc/fusr0t. Try to remove the code, clear cache and check site then.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:59

    Hello,

    Simply upload needed image in your media library and add in the code url of the image.
    12. Is your problem solved? http://prntscr.com/furzif
    13. Try to add this code in Custom css for mobile:

     .product-content .tabs-default .tabs-nav {
      display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-orient: horizontal;
        -webkit-box-direction: normal;
        -ms-flex-direction: row;
                flex-direction: row;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
        -webkit-box-align: stretch;
        -ms-flex-align: stretch;
                align-items: stretch;
        -webkit-box-pack: justify;
        -ms-flex-pack: justify;
                justify-content: space-between;
     }
     .product-content .tabs-default .tabs-nav .single-product #tab_10 {
      margin-left: 0px !important;
     }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:54

    Hello,

    You may try to use some plugin (we can’t recommend plugin because we don’t guarantee full compatibility of 3rd-party plugins with our theme) or try to edit the file wp-content/themes/royal/framework/theme-functions.php (find the section “! Registration Form”).
    If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:32

    Hello,

    Is your problem solved? http://prntscr.com/furwkf

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:23

    Hello,

    Is your problem solved? http://prntscr.com/furriw

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:16

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    In case you need professional help with site optimization you may contact wpkraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:12

    Hello,

    It is strange. I sent your problem to our developers, one of them will check it.
    Also, please contact plugin authors, maybe they faced similar issue before.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:02

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 13:29

    Hello,

    Try to comment this part of code http://prntscr.com/fur01f in /woopress/js/etheme.js

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 13:16

    Hello,

    Yes, you can change text domain in theme files, it will be temporary solution. This will be fixed and overwrite after theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 13:12

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 13:08

    Hello,

    I did nothing, simply checked your site http://prntscr.com/fuqpr0. Try to clear cache.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 13:02

    Hello,

    This issue occurs because you use a lot of products element together in carousel, it is a bad practice. I’ve created “test home” page http://prntscr.com/fuqlvi http://prntscr.com/fuqm2m, please check. You need also mark products as new in product editor http://prntscr.com/dta38h

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 12:44

    Hello,

    You use the latest woocommerce version, but our theme is compatible with http://prntscr.com/fuqc6t, so you may have outdated files, but you don’t have http://prntscr.com/fuqcsi. (The compatibility with latest woocommerce version will be added in the new theme update.) Seems, you had changed woocommerce files in the theme folder and this created problems on your site.
    Try to rename /legenda/woocommerce folder via FTP and upload new one from the latest theme archive if it fixed your problem delete the old woocommerce folder, if don’t help please provide FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 12:29

    Hello,

    Please do not make changes in woocommerce files, try to revert these.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 12:24

    Hello, @g_ignatov,

    Is your problem solved?

    Hello, @smartwebasia,

    Thank you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 12:22

    Hello,

    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda)
    Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme, rename legenda folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all fine, you can delete the old theme. Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 12:02

    You’re welcome! Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 10:59

    Hello,

    If you changed woocommerce files in woopress folder you need to change folder back (rename via FTP /woopress/woocommerce folder and upload new one from the latest theme archive if it fixed your problem delete the old woocommerce folder).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 10:34

    Hello,

    Try to rename your images, for example, _MG_4573 to MG_4573

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 10:20

    Hello,

    You’re welcome!
    Go to Edit home page > http://prntscr.com/funibf and add the code.
    The background option works only for Boxed layout.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:52

    Hello,

    You need to check if images exist on your server because on your shop page I don’t see product images http://prntscr.com/fuo9sw.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:27

    Hello,

    Please provide screenshot of the arrows in the menu.
    Please use this code to change search color:

    .fa-search {
        color: red;
    }

    To change the cart you can upload new image http://prntscr.com/funyht

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:19

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:18

    Hello,

    Sorry, seems this option will be added in new theme update, please wait.
    Please read this topic https://www.8theme.com/topic/i-wont-to-add-facebook-login/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:05

    Hello,

    Please copy your code from custom css and put it in child theme > style.css, then go to Theme Options > http://prntscr.com/funpia

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 09:02

    Hello,

    Sorry for the delay. The new theme update will be available within one week.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:56

    Hello,

    Such problem with the backend, very likely, does not relate to the theme. We able to help in case problem appears with our theme only. So you need to make sure that the problem occurs because of woopress theme, so install and enable default WC theme Storefront and check if this issue persists.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 08:50

    Hello,

    Try to check it with your parent theme and disable 3-rd party plugins.
    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

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    Viewing 63,840 results - 63,811 through 63,840 (of 68,226 total)
Viewing 30 posts - 63,811 through 63,840 (of 68,226 total)
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