Forum Replies Created

Viewing 30 posts - 63,751 through 63,780 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 12:28

    Hello,

    Is CDN disable now?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 12:14

    Hello,

    Additional customization in theme files is outside the scope of our support.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 10:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 10:31

    Hello,

    The problem persists only with your child theme. Please activate parent Legenda theme and you’ll see there is no such issue. So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 10:16

    Hello,

    Please remove this code from style.css of parent theme:

    .order-review #payment .terms input[type="checkbox"] {
        position: absolute;
        top: 1px;
    }

    It also, will be fixed in new theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 09:34

    Hello,

    Go to Edit post > http://prntscr.com/fv4236

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 09:31

    Hello,

    When I disabled all 3rd-party plugins, products got working.
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 09:24

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 09:08

    Hello,

    Sorry for the delay.
    Please thy this option http://prntscr.com/fv3qne if it won’t help, provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:56

    Hello,

    12. Please use this code:

    .tabs #content_tab_12 {
        padding-left: 15px !important;
    }

    13. http://prntscr.com/fv3llh try to clear cache on your site
    14. Try to activate Ultimate Addons for Visual Composer plugin and then check your variation product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:41

    Hello,

    Please, provide also FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:37

    Hello,

    You can go to Theme Options > Single Product Page > select Zoom effect and the gallery will be worked. Seems is is our bug that the gallery doesn’t work without zoom selected, I’ve sent the report to our developers, it will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:25

    Hello,

    Is it fine now http://prntscr.com/fv39xb ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:21

    Hello,

    Sorry for the delay.
    Please update woocommerce to 3.0.5v http://prntscr.com/fv38pl https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fv38ev

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:14

    Hello,

    Please see screenshot http://prntscr.com/fv35o1 and go to Theme Options > Products Page Layout http://prntscr.com/fv36ae

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:10

    Hello,

    Please add this code in Custom css:

    .blog-post .post-description p {
        word-break: break-word;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:06
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 08:03

    Hello,

    Please update theme to the latest version 1.8 and woocommerce to 3.0.7 http://prntscr.com/fv30k3 https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fv31jd, then update Visual Composer and Ultimate Addons for Visual Composer plugins https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 07:35

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2017 at 07:34

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 16:11

    You’re welcome!
    It is a bad practice to add scripts in popup content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 15:50

    Hello,

    Try to add this code in Theme Options > Custom css:

    .products-grid .product-excerpt {
        display: block;
        margin-bottom: 10px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 15:37

    Hello,

    Your problems caused by your code https://prnt.sc/fusr0t. Try to remove the code, clear cache and check site then.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:59

    Hello,

    Simply upload needed image in your media library and add in the code url of the image.
    12. Is your problem solved? http://prntscr.com/furzif
    13. Try to add this code in Custom css for mobile:

     .product-content .tabs-default .tabs-nav {
      display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-orient: horizontal;
        -webkit-box-direction: normal;
        -ms-flex-direction: row;
                flex-direction: row;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
        -webkit-box-align: stretch;
        -ms-flex-align: stretch;
                align-items: stretch;
        -webkit-box-pack: justify;
        -ms-flex-pack: justify;
                justify-content: space-between;
     }
     .product-content .tabs-default .tabs-nav .single-product #tab_10 {
      margin-left: 0px !important;
     }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:54

    Hello,

    You may try to use some plugin (we can’t recommend plugin because we don’t guarantee full compatibility of 3rd-party plugins with our theme) or try to edit the file wp-content/themes/royal/framework/theme-functions.php (find the section “! Registration Form”).
    If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:32

    Hello,

    Is your problem solved? http://prntscr.com/furwkf

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:23

    Hello,

    Is your problem solved? http://prntscr.com/furriw

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:16

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    In case you need professional help with site optimization you may contact wpkraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:12

    Hello,

    It is strange. I sent your problem to our developers, one of them will check it.
    Also, please contact plugin authors, maybe they faced similar issue before.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2017 at 14:02

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

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    Viewing 63,780 results - 63,751 through 63,780 (of 68,187 total)
Viewing 30 posts - 63,751 through 63,780 (of 68,187 total)
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