Sorry for the delay due to the weekends.
Please make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:30
Hello,
Thanks for the topic. Hope you are having a nice day.
Do you use latest plugin version? https://www.8theme.com/download-plugins/
Could you please provide wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:27
You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:27
You’re welcome! 🙂
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:26
You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:25
Hello,
Sorry for the delay due to the weekends.
Please check your home page now. You may change header type in Theme Options.
I’ve deactivated AliDropship Plugin, because of there is a conflict with revolution slider.
To create footer read our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer and watch https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up).
Feel free to ask, if you need any help.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:05
Hello,
Wp-admin credentials are incorrect. Please check them.
I would recommend you to update theme via FTP. Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Regards
Rose Tyler
Support staff
December 4, 2017 at 10:00
Hello,
You may disable “Enable hidden top panel” option in Theme Options > Header.
You can use such screenshot maker as Lightshot and provide screenshot link in Private Content. Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:53
Hello,
Great.
If you need any assistance, please let me know.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:51
Hello,
Sorry for the delay due to the weekends.
Could you please provide wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:44
Hello,
You’re welcome!
It is result of your “Longitude and Latitude for google map” value. Please check http://prntscr.com/hisypa
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:39
Hello,
Product Categories widget is a default widget, so please check if you have the same situation with Storefront theme – official WC theme.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:36
Hello,
You may use grid builder to create the needed design of grid elements displaying. Please read more in the documentation.
Please check if you have the same situation with a default theme – Storefront. Let me know result.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:33
Hello, @franciscoreis
Sorry for the delay due to the weekends.
Please also check if your server blocks outgoing connections.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:29
Hello,
Sorry for the delay due to the weekends.
Please describe your problem in details, so I could ask out developers.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:22
Hello,
Sorry for the delay due to the weekends.
Unfortunately, there is no such option by default.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:20
Hello,
Sorry for the delay due to the weekends.
Please provide screenshot for better understanding.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:17
Hello,
Sorry for the delay due to the weekends.
Please try to select http://prntscr.com/hisnqb
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:13
Hello,
Thanks for the topic. Hope you are having a nice day.
Did you rename theme folder? Could you please provide wp-admin and FTP access in Private Content?
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:10
Hello,
Thanks for the topic.
Could you provide a screenshot for better understanding?
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:08
Hello, @AlexDL46
Please try to activate theme now.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:06
Hello,
Go to Theme Options > Contact Form.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 4, 2017 at 09:03
Hello,
Sorry for the delay due to the weekends.
Please check if you have the same situation with a default theme – Storefront. Let me know result.
Please update theme to 3.4 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and also update all plugins https://www.8theme.com/download-plugins/
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Regards
Rose Tyler
Support staff
December 4, 2017 at 08:46
Hello,
Sorry for the delay due to the weekends.
Thanks for the screenshot. Fix of this translation will be added in next theme update.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 4, 2017 at 08:44
Hello,
Please clear cache and check one more time, because I do not see the problem http://prntscr.com/hisbew
Also, you need to update 8theme Core plugin (Appearance > Install plugins > 8theme Core > Update).
