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Problem activating theme - by Jallen - on WordPress WooCommerce support

This topic has 14 replies, 7 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

Jallen

Participant

October 24, 2017 at 23:52

When I try to activate the theme I get the error message “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.”

I have contacted my server provider and they say that they are running OpenSSL version 1.0.2k-fips. They also told me that the problem could be that they are blocking an IP when I try to activate the theme. How can I activate my theme?

#175982 Copied Theme version: 4.10

13 Answers

Amzy Leel

Participant

October 25, 2017 at 07:43

Hi,

we need your wp-admin login details to check this.

#175988 Copied

Jallen

Participant

October 25, 2017 at 08:57

Here is my login details

Please, contact administrator
for this information.

#176002 Copied Theme version: 4.10

Olga Barlow

Support staff

October 25, 2017 at 10:04

Hello,

Contact your hosting provider and confirm that file_get_contents() function is enabled.
http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Because looks like your server blocks outgoing connections.

Regards

#176025 Copied

franciscoreis

Participant

December 1, 2017 at 14:23

Good afternoon,

I just bought one more license and the error is appearing:
“API request call error. Contact your server providers and ask for update OpenSSL system library to the 1.0 version.”

How can I solve it?

In privato I send the code of my license.

Thank you.

Please, contact administrator
for this information.

#179124 Copied

Rose Tyler

Support staff

December 1, 2017 at 14:36

Hello, @franciscoreis,

Thank you for purchasing our theme and for reaching us.
Please, make sure you have checked all the server requirements before the installation http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Could you provide wp-admin access in Private Content?

Regards

#179126 Copied

franciscoreis

Participant

December 1, 2017 at 14:48

Good afternoon,

Follow the information requested in private.

Thank you.

Waiting feedback

Please, contact administrator
for this information.

#179129 Copied

Rose Tyler

Support staff

December 1, 2017 at 15:23

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
also ask them to make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server.

Regards

#179135 Copied

franciscoreis

Participant

December 1, 2017 at 17:17

Hello,

I’ve made the changes, but the problem remains …

Do you know another way to solve the problem?

Thank you.

#179143 Copied

Walid

Participant

December 1, 2017 at 17:57

Which PHP version do you have?

#179146 Copied

franciscoreis

Participant

December 2, 2017 at 13:56

Thank you for your attention!

PHP is 5.6

Regards

#179158 Copied

Rose Tyler

Support staff

December 4, 2017 at 09:33

Hello, @franciscoreis

Sorry for the delay due to the weekends.
Please also check if your server blocks outgoing connections.

Regards

#179206 Copied

tkisdroid

Participant

June 4, 2018 at 06:17

Hi
I’ve also got this message when I try to activate the theme.

please help!

API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version

Please, contact administrator
for this information.

#194138 Copied Theme version: latest WooCommerce version: latest

Rose Tyler

Support staff

June 4, 2018 at 07:25

Hello @tkisdroid,

What OpenSSL system library version do you use?
Please contact your hosting provider and make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server.

Regards

#194147 Copied
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