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WordPress dashboard 'Can't find file attachment' for Classico theme

This topic has 13 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

Zivanaart

Participant

December 3, 2017 at 08:00

I have installed and uploaded the Classico theme to my wordpress. It is visible, but when I select it to use nothing happens and it just says ‘cant find file attachment’. All other themes in my dashboard work fine.

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12 Answers

Rose Tyler

Support staff

December 4, 2017 at 09:13

Hello,

Thanks for the topic. Hope you are having a nice day.
Did you rename theme folder? Could you please provide wp-admin and FTP access in Private Content?

Regards

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Zivanaart

Participant

December 7, 2017 at 07:34

I didn’t rename the folder. You want my username and password?

#179514 Copied

Zivanaart

Participant

December 7, 2017 at 08:10

I deleted it and reinstalled it and it still says ‘can’t find file attachment’.

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Olga Barlow

Support staff

December 7, 2017 at 11:20

Hello,

We need to check your Dashboard and theme files that you uploaded. So, please, provide us both admin panel and FTP access to your site (Dashboard login link, username, password, FTP hostname, FTP username, FTP password).

Regards

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Zivanaart

Participant

December 8, 2017 at 08:55

Hi there,

Alright, no problem. I have shared required info in private content.

Thanks

Please, contact administrator
for this information.

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Rose Tyler

Support staff

December 8, 2017 at 09:01

Hello,

Unfortunately, can’t connect to FTP. Please check http://prntscr.com/hko7oi

Regards

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Zivanaart

Participant

December 8, 2017 at 11:19

I’m not too sure what that means. I will give password again in private content

Please, contact administrator
for this information.

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Rose Tyler

Support staff

December 8, 2017 at 11:55

Unfortunately, we can’t access your site, seems the access is restricted. Is there Firewall on a server that blocks access? Shall we provide our IP address to put it into whitelist on the server?

Regards

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Zivanaart

Participant

December 8, 2017 at 14:59

Hi,

I don’t know about the firewall. To be honest, I’m pretty new to this and actually don’t understand anything you just said. Is it possible to get a refund? I might just use one of the free templates that I have because I just don’t know what the problem is or how to fix it or how to get help to fix it if you can’t access my site. Is there something else we can do?

Sorry, I know I’m not making it easy to help me.

Zivana

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Olga Barlow

Support staff

December 9, 2017 at 11:25

Hello,

Please, contact your hosting provider and get correct FTP access.
We need:
FTP host, FTP user, FTP password. Credentials that you provided are not correct because every time we try to login we get the
Response: 331 User Zivana.pauling@gmail.com OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed

Maybe you made any misprint or don’t know. We want to help you but we need correct access to check the files.
Waiting for your correct access.

Regards

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Zivanaart

Participant

December 14, 2017 at 06:30

Hi there,

I have contacted my host provider and have the correct details now. All provided in private content.

Thank you,

Zivana

Please, contact administrator
for this information.

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Rose Tyler

Support staff

December 14, 2017 at 10:15

Hello,

Fixed. Please check now.

Regards

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