December 3, 2017 at 8:00 am #179169
I have installed and uploaded the Classico theme to my wordpress. It is visible, but when I select it to use nothing happens and it just says ‘cant find file attachment’. All other themes in my dashboard work fine.December 4, 2017 at 9:13 am #179201
Thanks for the topic. Hope you are having a nice day.
Did you rename theme folder? Could you please provide wp-admin and FTP access in Private Content?
RegardsDecember 7, 2017 at 7:34 am #179514
I didn’t rename the folder. You want my username and password?December 7, 2017 at 8:10 am #179515
I deleted it and reinstalled it and it still says ‘can’t find file attachment’.Olga BarlowStaffDecember 7, 2017 at 11:20 am #179570
We need to check your Dashboard and theme files that you uploaded. So, please, provide us both admin panel and FTP access to your site (Dashboard login link, username, password, FTP hostname, FTP username, FTP password).
RegardsDecember 8, 2017 at 8:55 am #179653
Alright, no problem. I have shared required info in private content.
ThanksPrivate Content HiddenDecember 8, 2017 at 9:01 am #179655
Unfortunately, can’t connect to FTP. Please check http://prntscr.com/hko7oi
RegardsDecember 8, 2017 at 11:19 am #179693
I’m not too sure what that means. I will give password again in private contentPrivate Content HiddenDecember 8, 2017 at 11:55 am #179702
Unfortunately, we can’t access your site, seems the access is restricted. Is there Firewall on a server that blocks access? Shall we provide our IP address to put it into whitelist on the server?
RegardsDecember 8, 2017 at 2:59 pm #179737
I don’t know about the firewall. To be honest, I’m pretty new to this and actually don’t understand anything you just said. Is it possible to get a refund? I might just use one of the free templates that I have because I just don’t know what the problem is or how to fix it or how to get help to fix it if you can’t access my site. Is there something else we can do?
Sorry, I know I’m not making it easy to help me.
ZivanaOlga BarlowStaffDecember 9, 2017 at 11:25 am #179762
Please, contact your hosting provider and get correct FTP access.
FTP host, FTP user, FTP password. Credentials that you provided are not correct because every time we try to login we get the
Response: 331 User Zivana.email@example.com OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed
Maybe you made any misprint or don’t know. We want to help you but we need correct access to check the files.
Waiting for your correct access.
RegardsDecember 14, 2017 at 6:30 am #180097
I have contacted my host provider and have the correct details now. All provided in private content.
ZivanaPrivate Content Hidden
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