We need to check your Dashboard and theme files that you uploaded. So, please, provide us both admin panel and FTP access to your site (Dashboard login link, username, password, FTP hostname, FTP username, FTP password).
I don’t know about the firewall. To be honest, I’m pretty new to this and actually don’t understand anything you just said. Is it possible to get a refund? I might just use one of the free templates that I have because I just don’t know what the problem is or how to fix it or how to get help to fix it if you can’t access my site. Is there something else we can do?
Sorry, I know I’m not making it easy to help me.
Please, contact your hosting provider and get correct FTP access.
FTP host, FTP user, FTP password. Credentials that you provided are not correct because every time we try to login we get the
Response: 331 User Zivana.email@example.com OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed
Maybe you made any misprint or don’t know. We want to help you but we need correct access to check the files.
Waiting for your correct access.
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
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