Unfortunately, I can’t connect to your files via FTP. Please check.
Regards
Rose Tyler
Support staff
December 6, 2017 at 10:40
Hello,
Unfortunately, I can’t see the screenshot. Please try to use such screenshot maker as Lightshot.
Regards
Rose Tyler
Support staff
December 6, 2017 at 09:36
I’ve transferred your translation file into wp-content/languages/themes folder. Please check now http://prntscr.com/hjqtke
Regards
Rose Tyler
Support staff
December 6, 2017 at 09:14
Hello,
1. You can open console in a browser and see problems with Mixed Content, so, at first, you need to resolve these. Please, re-add the mentioned images to fix the issue. Also, you can use this plugin https://wordpress.org/plugins/wp-force-ssl/.
2. Sorry, it is a bit unclear for me, please describe your problem in details.
4. After the update, you just need to synchronize translation files of the theme and woocommerce.
Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.
To fix this translation http://prntscr.com/hjqji7 you may simply add category widget in Shop sidebar (Appearance > Widgets) with needed text in widget title.
Regards
Rose Tyler
Support staff
December 6, 2017 at 09:00
Hello,
1. As you may see on the screenshot, the problem doesn’t relate to theme files, but to be sure, please try to activate Storefront theme (Appearance > Themes > Install and activate) – official WC theme and check if you have this issue with our theme only or even with official theme too. If the problem still persists then contact plugin support. If the problem occurs only with our theme, provide FTP access in Private Content.
2. Please see screenshot http://prntscr.com/hjqey6
Try to enable debug mode and check error notices on site. Also, try to rename (via FTP) plugins that you updated. Let me know results and provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
December 6, 2017 at 08:26
Hello,
I am glad that you sorted out.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 17:01
Hello,
Did you upload font via Theme Options http://prntscr.com/hjg5nd? What exactly font do you want to use? Make sure that this font is supported by IE.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:55
Hello,
Please make sure that all your plugins are updated https://www.8theme.com/download-plugins/
Also, provide wp-admin access in Private Content so we could check the problem.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:52
Hello,
Thanks for the topic. Hope you are having a nice day.
Could you provide link to your site and wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:51
Hello,
Thanks for the topic.
Registration on this page http://prntscr.com/hjfyt2 is default and it relates to woocommerce functionality, so you need to contact woocommerce support.
Feel free to ask, if you have any other questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:44
You’re welcome!
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:43
You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:42
Hello,
Thanks for the topic.
Please provide link to your site to better understanding.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:38
Hello,
You may use link to tab, for example <a href="#tab_reviews" id="tab_reviews" class="tab-title"><span>Reviews</span></a>
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:14
You’re welcome! 🙂
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:51
You’re welcome!
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:37
Please update Revolution Slider plugin https://www.8theme.com/download-plugins/page/2/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
@media only screen and (min-width: 992px) {
.header-wrapper.header-advanced .header-search.act-default select {
height: 38px;
line-height: 38px;
}
}
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:05
Hello,
Thanks for the topic. Hope you are having a nice day.
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins) and then check the issue.
1. Please describe your problem in details and with screenshots. Does it work fine with WC default theme – Storefront?
Did you make changes in template files of theme?
Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check it the problem will be solved. Let me know result.
If problem won’t be solved, please provide wp-admin and FTP access in Private Content.
2. Try to change your Main color in Theme Options > Color Scheme.
Regards
Rose Tyler
Support staff
December 5, 2017 at 14:11
You can change size-guide.png image (xstore/images).
Regards
Rose Tyler
Support staff
December 5, 2017 at 14:05
Hello,
Could you please provide some screenshots of this problem to help me understand more?
