Forum Replies Created

Viewing 30 posts - 60,181 through 60,210 (of 68,227 total)
1 2 3 … 2,006 2,007 2,008 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 09:00

    Hello,

    1. As you may see on the screenshot, the problem doesn’t relate to theme files, but to be sure, please try to activate Storefront theme (Appearance > Themes > Install and activate) – official WC theme and check if you have this issue with our theme only or even with official theme too. If the problem still persists then contact plugin support. If the problem occurs only with our theme, provide FTP access in Private Content.
    2. Please see screenshot http://prntscr.com/hjqey6

    Regards

    #179415 Copied In reply to: Product Bundle Plugin Crashes site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:45

    Hello,

    Please check the slider now. We’ve changed https://gyazo.com/3c010fa04bbb3b06990e7332b4a851ec

    Regards

    #179413 Copied In reply to: Error in slider in "hosting" demo import
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:44

    Hello,

    Please go to Edit page > Page Layout > Custom logo for this page.

    Regards

    #179412 Copied In reply to: I dont see uploaded logo image in header Legenda theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:38

    Hello,

    Please clear cache and check one more time https://gyazo.com/f648370e4446744db1cfa7f7628aa92c

    Regards

    #179411 Copied In reply to: Product vídeo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:31

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme).
    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    #179410 Copied In reply to: Problem with the languages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:29

    Hello,

    Try to enable debug mode and check error notices on site. Also, try to rename (via FTP) plugins that you updated. Let me know results and provide wp-admin and FTP access in Private Content.

    Regards

    #179409 Copied In reply to: site down after plugin update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:26

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    #179408 Copied In reply to: iFrame
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 17:01

    Hello,

    Did you upload font via Theme Options http://prntscr.com/hjg5nd? What exactly font do you want to use? Make sure that this font is supported by IE.

    Regards

    #179377 Copied In reply to: Fallback font for IE
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:55

    Hello,

    Please make sure that all your plugins are updated https://www.8theme.com/download-plugins/
    Also, provide wp-admin access in Private Content so we could check the problem.

    Regards

    #179376 Copied In reply to: Stretch row not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:52

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    Could you provide link to your site and wp-admin access in Private Content?

    Regards

    #179375 Copied In reply to: Error in slider in "hosting" demo import
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:51

    Hello,

    Thanks for the topic.
    Registration on this page http://prntscr.com/hjfyt2 is default and it relates to woocommerce functionality, so you need to contact woocommerce support.
    Feel free to ask, if you have any other questions.

    Regards

    #179374 Copied In reply to: Additional information create an account
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:44

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    #179370 Copied In reply to: Link tab product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:43

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #179367 Copied In reply to: Menus for touch devices not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:42

    Hello,

    Thanks for the topic.
    Please provide link to your site to better understanding.

    Regards

    #179364 Copied In reply to: I dont see uploaded logo image in header Legenda theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:38

    Hello,

    You may use link to tab, for example <a href="#tab_reviews" id="tab_reviews" class="tab-title"><span>Reviews</span></a>

    Regards

    #179362 Copied In reply to: Link tab product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 16:14

    You’re welcome! 🙂
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    #179358 Copied In reply to: Revolution Slider not showing at all in onepage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:51

    You’re welcome!

    Regards

    #179355 Copied In reply to: recommended images sizes for WEDDING version ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:37

    Please update Revolution Slider plugin https://www.8theme.com/download-plugins/page/2/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    #179353 Copied In reply to: Revolution Slider not showing at all in onepage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:30

    Hello,

    Thanks for the topic.
    Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    Regards

    #179352 Copied In reply to: woocommerce translations problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:12

    Hello,

    Please see screenshot from our wedding demo – http://prntscr.com/hjeetj
    read more – https://docs.woocommerce.com/document/fixing-blurry-product-images/ (don’t forget to regenerate thumbnails after changes).

    Regards

    #179349 Copied In reply to: recommended images sizes for WEDDING version ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:07

    Hello,

    Please try to add this code in custom css:

    @media only screen and (min-width: 992px) {
	.header-wrapper.header-advanced .header-search.act-default select {
		height: 38px;
		line-height: 38px;
	}
}

    Regards

    #179346 Copied In reply to: Search box display on iPad
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 15:05

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins) and then check the issue.

    Regards

    #179345 Copied In reply to: Revolution Slider not showing at all in onepage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 14:40

    Please read this article – https://themeforest.net/licenses/standard
    Let us know if you need any further assistance.

    Regards

    #179342 Copied In reply to: Activation limit exceeded
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 14:38

    Hello,

    Thanks for the topic.

    1. Please describe your problem in details and with screenshots. Does it work fine with WC default theme – Storefront?
    Did you make changes in template files of theme?
    Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check it the problem will be solved. Let me know result.
    If problem won’t be solved, please provide wp-admin and FTP access in Private Content.

    2. Try to change your Main color in Theme Options > Color Scheme.

    Regards

    #179340 Copied In reply to: Product Bundle Plugin Crashes site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 14:11

    You can change size-guide.png image (xstore/images).

    Regards

    #179337 Copied In reply to: size chart button
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 14:05

    Hello,

    Could you please provide some screenshots of this problem to help me understand more?

    Regards

    #179335 Copied In reply to: Shop header layout problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 14:00

    Hello,

    Could you provide link to your site and temporary wp-admin access in Private Content?

    Regards

    #179334 Copied In reply to: Product video display layout not working correctly on first play
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 13:41

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    Please describe your question with more details for better understanding.

    Regards

    #179332 Copied In reply to: Link tab product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 13:34

    Oh I see, to solve the problem with video, please add this code in Custom css:

    .single-product .product-images-slider .owl-controls .owl-buttons div {
	height: 70%;
	top: 15%;
}

    Regards

    #179331 Copied In reply to: Product vídeo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 13:17

    Hello,

    Please provide screenshot of the problem to better understanding.
    Could you provide wp-admin access in Private Content?

    Regards

    #179330 Copied In reply to: Problem when translating woocommerce shopping cart
  • 1 2 3 … 2,006 2,007 2,008 … 2,273 2,274 2,275
    Viewing 60,210 results - 60,181 through 60,210 (of 68,227 total)
Viewing 30 posts - 60,181 through 60,210 (of 68,227 total)
1 2 3 … 2,006 2,007 2,008 … 2,273 2,274 2,275

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