Forum Replies Created

Viewing 30 posts - 57,481 through 57,510 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 08:19

    Hello,

    Make sure that you set correct settings for the plugin according to theme documentation –
    https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 08:18

    Hello,

    Make sure that you set correct settings for the plugin according to theme documentation –
    https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 08:17

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 08:15

    Hello,

    Firstly, you need to update Core plugin to the latest version (Appearance > Install plugins)
    also, make sure that all your plugins are up-to-date – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    If the problem won’t be solved after this, provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 17:07

    I’ve regenerated .pot file. Please try to translate now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 16:52

    You’re welcome!
    It was a bug with [8THEME] Products element. The fix also will be included in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 16:40

    Hello @Rodrigo,

    2. You need to update theme to the latest version (4.1.1).
    3.

    .filter-wrap .woocommerce-ordering select {
        padding-right: 30px;
    }

    4. I do not have this problem on my test site. Please check the situation with the parent theme and try to disable all 3-rd party plugins. In case you are sure the problem relates to our theme and even after theme update it won’t be solved, just let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 16:25

    Hello,

    We are planning to release a new theme update within a week.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 16:22

    Hello,

    These strings should be available in xstore translation. Likely you simply need to synchronize translation files. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
    If the problem won’t be solved even after synchronization, just let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 16:15

    Hello,

    1. Please add this code in Theme Options > Custom css:

    .header-type-18 .tbs, .header-type-18 .navbar-right {
        width: 20%;
    }
    .header-type-18 .header-logo{
        width: auto;
    }
    .header-type-18 .header-logo img {
        max-width: 450px;
    }

    2. Theme Options > Custom css > Custom css for mobile:

    .header-type-18 .header-logo img {
        margin-left: 0;
    }

    3.

    .mobile-nav-heading {
        color:  white;
    }
    .mobile-nav .menu >li.current-menu-item >a {
        color: red;
    }
    .et-mobile-menu li a {
        color:  white;
    }

    4. You can edit our default form only in the file https://www.8theme.com/demo/docs/royal/#!/5_contacts_page
    Or you can create your custom contact form using “Contact Form 7” plugin.
    5. Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:57

    Hello,

    Sorry for the delay.
    1. I do not see the problem. Is it solved?
    2. Please add this code in Theme Options > Styling > Custom css:

    .header-smart-responsive .header-standard .menu-inner .header-search, .header-smart-responsive .header-center3 .menu-inner .header-search {
        position: static;
        float: right;
        margin-top: 0.47em;
        transform: none;
    }

    3. It’s related to scripts of the visual composer. When the page is loading the row is not full with so image is in the container then script makes it the full width and image become full width. You can enable preloader to hide site while page loading is in progress.
    4. Please provide FTP access in Private Content.
    5. Is this solved? If not, please provide link to page where the problem remains.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:53

    This is wp-admin access, but we need FTP access (FTP hostname, FTP username, FTP password). Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:29

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:24

    Hello,

    Done. Please check.
    Image size you can change via Customizer > woocommerce > product images (do not forget to regenerate thumbnails).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:13

    Hello,

    We’ve sent theme-functions.php file to your registration email. Please replace the file in legenda/framework folder, then clear cache and check font of the menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 15:08

    Hello,

    Do you use CDN? CDN minification causes such issues as a rule because Chrome browser blocks minification CDN script, at the same time it works in Safari. You need to disable CDN minification then contact CDN support to fix this problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:59
    .row-count-4 .product .footer-product .yith-wcwl-add-to-wishlist a, .row-count-4 .product .footer-product .show-quickly {
        font-size: 8px !important;
    }
    .row-count-4 .product .footer-product .show-quickly:before, .row-count-4 .product .footer-product .yith-wcwl-add-to-wishlist a:before  {
        margin: 0 6px -3px 0 !important;
    }
    .product .footer-product .yith-wcwl-add-to-wishlist {
        width:  59% !important;
    }
    .row-count-4 .product .footer-product .show-quickly {
        width:  41% !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:49

    Hello,

    Thank you for purchasing our theme and for reaching us.
    This block on our demo created using [8THEME] Products elements inside tabs. Unfortunately, in latest theme version we have a bug with this Products element. It will be fixed in next theme update.
    Please provide temporary wp-admin and FTP access to your site in Private Content and we will fix this problem on your site. Sorry for the inconvenience.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:45

    Hello,

    Please try to disable all 3-rd plugins and then check, if the problem won’t be solved, please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:36

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:33

    Hello,

    1. This option shows order number on the thank you page.
    2. Do you mean shop page? There should be such animation – http://prntscr.com/inlh0s

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 14:13

    Hello,

    Theme Options > Typography > Main Menu Font, Mobile menu font.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:57

    You’re welcome!
    Please check now (http://prntscr.com/inkwp7 > http://prntscr.com/inkwup)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:54

    We’ve changed menu settings and added this custom css code https://prnt.sc/inkurv
    Please check. If this is not what you are looking for, please describe the desired result in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:36

    1. https://www.8theme.com/topic/mobile-display-of-product/http://prntscr.com/inkizl
    2. You need to remove this background image https://prnt.sc/inkkh2 and add this code in Global Custom css:

    .main-footer {
        background-image: url(https://www.8theme.com/import/woopress/versions/wp-content/uploads/sites/4/2016/06/footer-bg-copy.jpg?id=15698) !important;
        background-size: cover;
    }

    upload the image to media library and write url to this image on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:25

    Hello,

    Please add this code in Custom css:

    .register .button {
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:19

    Hello,

    Please provide also FTP access in Private content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:14

    Hello,

    To enable VC for the static block go to Visual Compose > Role Manager > Post type > Custom > choose static blocks http://prntscr.com/i0qj3c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 13:12

    Hello,

    Please check now. I’ve selected Header text color > Dark in Theme Options > General > Header Settings and set header type – inherit for the home page https://prnt.sc/ink9hs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 11:56

    Hello,

    You can add css code in Theme Options > Custom css > Custom css for mobile:
    1.

    .fixed-header-area {
        padding-top: 0px;
        padding-bottom: 0px;
    }

    2.

    .fixed-header-area .header-logo img {
        max-height: 40px;
    }

    3.

    .fixed-header-area .header-logo {
        display: none;
    }

    4. Sorry but this is not possible to use another logo on mobile.
    5. To disable the fixed header on some page:

    @media (max-width: 480px) { 
        .fixed-header-area {
            display:  none;
        }
    }

    go to edit a page > http://prntscr.com/inj8it

    Regards

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    Viewing 57,510 results - 57,481 through 57,510 (of 68,231 total)
Viewing 30 posts - 57,481 through 57,510 (of 68,231 total)
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