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Several problems encountered in update 4.0

This topic has 33 replies, 5 voices, and was last updated 6 years ago ago by Rose Tyler

Rodrigo

Participant

February 22, 2018 at 15:34

Hello,

I have several issues in the theme from the update to the latest version 4.0.

See below for more details on the issues I encountered and are currently having with the topic:

1. The top bar disappeared after the update, along with the search icon and cart.

2. The size of the add buttons to the cart are smaller.

3. The gallery images of the products on the single product page were messed up. I noticed that in other topics users reported what happened after upgrading WooCommerce to 3.3.2 but you said that they would update the theme the next day and so far there has not yet been an upgrade.

4. There is a bug found in the related products on the single product page, by placing the mouse over the product the text “Preview” is not displayed.

5. It seems that the style of the texts have changed since the last update, because some texts have been misaligned, since we had left the names of the products all with one line only and now there are products with two lines and others with one leaving each of each product one larger than the other.

Note: I already did the test activating the parent topic to verify if the problem persisted and it presented the same problems.

I await your next interaction.

Best regards,
Rodrigo M.

#186023 Copied Theme version: 4.0 WooCommerce version: 3.3.2

32 Answers
Rose Tyler

Support staff

February 23, 2018 at 09:24
Hello,

1. Please check if the top bar is enabled in Theme Options > Header Settings > Top bar. Try to change “Enable top bar” option and save changes + repeat these steps.
2. Please provide screenshot of the problem and describe the desired result.
3. The update we are planning to release today.
As a temporary solution, please add this code in Custom css:
```
#product-pager .owl-item {
    display: inline-block;
}
```
4. Please add this code in Custom css:
```
.single-product .carousel-area .product .show-quickly {
    font-size: 12px;
    text-align: center;
    margin: auto;
}
```
5. Please check settings in Theme Oprions > Typography. We made some improvments, so likely you need re-set some options.

Regards
#186076 Copied
Rodrigo

Participant

February 23, 2018 at 15:17

Hello Rose,

Thanks for the answers, let’s go to the problems that remain:

1. The problem was corrected following as you reported.

2. Follow the screenshot below as requested:

3. The problem was not corrected, just aligned so that the gallery was lying, but it was out of the norm, see in more detail in screenshot below also:

4. The problem has been corrected.

5. In this part, I had not done any customizations in Typography, so it is as if I were following the style of the theme, so we enjoyed the change of the theme, but for us it was not cool because it took the pattern that was previously. Is there any other way I can reverse this source situation?

Other problems:

6. I did not find the Site Icon option any more in the theme options, and the site icon returned to the theme default.

7. Problem with the loader when clicking on the magnifying glass of the product “Quick View”, the popup opens and the loader continues in the image, it does not disappear. How can I fix this? See screenshot below.

I await your next interaction!

Best regards,
Rodrigo M.

#186144 Copied
Rose Tyler

Support staff

February 23, 2018 at 15:36
Hello,

1. Great.
2.
```
.slide-item .product .progress-button, .products-grid .product .progress-button {
    padding-top: 10px;
    padding-bottom: 10px;
}
```
3. Please delete the previouse css code and provide temporary wp-admin and FTP access.
4. Great.
5. Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
6. This will be fixed in next theme update and the icon field will be available in Theme Options.
For now you can change the icon via Customizer http://prntscr.com/ih7qnm
7. The problem will be solved if you activate parent theme on site?

Regards
#186146 Copied
Webdesignangelo

Participant

February 23, 2018 at 17:23

I had a major issue with the backend running extremly slow. So slow that a simple login or any page within the backend would take minutes.

I now deactivated all plugins and didn´t think it would be a theme recommended plugin but it was. “Ultimate addons for Visual Composer” was the bad boy.

Also Woocommerce cries that the single-product/product-image.php and /product-thumbnails is outdated.
Here the status report:
woopress4/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2,
woopress4/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,

I hope this will also be fixed with the update that should come out today?

#186174 Copied

Norma

Participant

February 23, 2018 at 17:46

I have exact same issues ass the ones commeted above with Visual Composer and Woocommerce after updating to Woopress latest version 4.0.
woopress/woocommerce/single-product/product-image.php version 3.1.0 is out of date,The core version is 3.3.2,
woopress/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date,The core version is 3.3.2,

When trying to edit a page by adding a new element the Visual Composer popup window never closes. Refreshing page is needed in order to go away without adding the new element.

#186178 Copied Theme version: 4.0 WooCommerce version: 3.3.3

Olga Barlow

Support staff

February 23, 2018 at 18:48

Hello,

@Webdesignangelo and @Martha
Sorry for the delay but unfortunately new WooPress update will be released only next week, our developers need to fix some issues with product images that were caused by new WC 3.3.3 update (WC developers removed option to change the product image size but we want to keep these options for our users, in other case it breaks the store layout for old users).

If you faced problems with VC and Ultimate Addons plugin make sure that both plugins are up to date. Latest version of these plugins you can find here https://www.8theme.com/download-plugins/

Regards

#186185 Copied

Rodrigo

Participant

February 23, 2018 at 19:37

Hello Rose,

Continuing with the solutions:

2. Now the buttons are better, corrected.

3. I removed CSS code and access to WordPress and FTP in private content.

5. I did as reported and so far have not encountered any problems, everything seems to have come back as it was before then corrected.

7. The problem seems to be solved by activating the parent topic, but there have been no changes to the child theme on our part, most of the changes made are those who made it yourself, where on other topics we asked and you helped us with such changes. Can you help us find the problem since it seems that the problem is coming from the child theme?

I await your next interaction!

Best regards,
Rodrigo M.

Please, contact administrator
for this information.

#186195 Copied

Rose Tyler

Support staff

February 26, 2018 at 09:31

Hello, @Rodrigo

Please clear cache and check now.
We’ve renamed woopress-child/woocommerce/single-product/product-thumbnails.php file. Please check if all works fine, you may delete the file.

Regards

#186274 Copied

Rodrigo

Participant

February 26, 2018 at 17:20

Hello Rose,

I checked again and it looks like the problem was corrected, I removed the file that you reported could be removed since the problem had been fixed.

As I see there were not any changes made to the file, so I saw no problems removing it.

Now, regarding problem number 7, can you help me correct the same please?

Another thing, I have another doubt and would like to know if you can help me, I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?

The root domain of the store looked like this after a while – https://www.adornardecoracoesloja.com.br/?v=19d3326f3137

I await your next interaction!

Best regards,
Rodrigo M.

#186391 Copied

Rose Tyler

Support staff

February 27, 2018 at 08:50

Hello, @Rodrigo

You have an etheme.js file in woopress-child/js folder. In this case, this is not the correct name for the file. We’ve renamed etheme.js to etheme-child.js file, so the problem should be solved. Please, clear cache and check.

I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?

It’s because of WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#186426 Copied

Rodrigo

Participant

March 5, 2018 at 17:07

Hello Rose,

Sorry for the delay in response, all issues reported in this topic have been resolved previously, thank you immensely for support.

There is only one more problem that I would like to know if you can help me to correct, in “Theme Options” in the “General” tab the “Site Width” option the field where the value is could be editable, since I can only edit the value from the bar, in this case I can not set the exact width I wanted. Is there a way to change/correct this?

I await your next interaction!

Best regards,
Rodrigo M.

#187230 Copied

Rose Tyler

Support staff

March 6, 2018 at 09:13

Hello @Rodrigo,

You’re welcome!
You can use arrows on the keyboard to set an exact value.

Regards

#187284 Copied

Rodrigo

Participant

March 6, 2018 at 14:06

Hello Rose,

Perfect, just one more thing I forgot to ask in the topic above, in the theme options still, in the Shop tab, the “Show order number” option activates what exactly?

Because I activate this option and do not notice any changes on the page of the store, where they list the products.

Another thing, in this last theme update we had should not return that ajax effect when we click the add to cart button?

This effect is missing so the customer will know that the product has been added to the cart since there is no notification that the product has been added to the cart.

I await your next interaction!

Best regards,
Rodrigo M.

#187343 Copied

Rose Tyler

Support staff

March 6, 2018 at 14:33

Hello,

1. This option shows order number on the thank you page.
2. Do you mean shop page? There should be such animation – http://prntscr.com/inlh0s

Regards

#187353 Copied

Rodrigo

Participant

March 6, 2018 at 15:34

Hello Rose,

1. I understood, I checked now and noticed when I made a test request in the store, thank you.

2. That same animation, I’m not seeing it when adding a product to the cart. How can I fix it?

3. I have another problem and I would like to know if you can help me, the field “sort by” having a large text is getting the arrow in the right corner of it on top of the text, how can I make this field fit according to the text so that the arrow does not stay on top of the text? Or make it bigger? See the print below:

4. I encountered another problem when opening the quick preview of a product by dragging the mouse on the product image where it has that slider transition to change the photo so the next photos are blank as if there were no other photos. Is this an update or theme bug? Can you correct that? See the print below:

I await your next interaction!

Best regards,
Rodrigo M.

#187366 Copied
Rose Tyler

Support staff

March 6, 2018 at 16:40
Hello @Rodrigo,

2. You need to update theme to the latest version (4.1.1).
3.
```
.filter-wrap .woocommerce-ordering select {
    padding-right: 30px;
}
```
4. I do not have this problem on my test site. Please check the situation with the parent theme and try to disable all 3-rd party plugins. In case you are sure the problem relates to our theme and even after theme update it won’t be solved, just let us know.

Regards
#187389 Copied
Rodrigo

Participant

March 6, 2018 at 20:30

Hello Rose,

2. I checked that the update just came out right? I already did and unsuccessfully with the animation problem in the add to cart button.

3. Your size is perfect now, do not stay on top of the little set, thank you.

4. There have been new tests to update the theme and still I still have this problem, but activating the parent theme seems to be normal. Can you help me identify the problem? By checking the changes that have been made to the child theme, nothing involves this part of Quick View.

Other issues with the theme were found unfortunately:

5. The widget with the recent topics is no longer appearing in the footer, I checked and everything is fine in the static block. See screenshot below.

6. On the single product page, the related products displayed in the footer when overlapping the mouse the Quick View text is not displayed, only the magnifying glass and also the directional arrows are on top of the products, how can they depart them as well as on the homepage? See screenshot below.

7. In the contact page I am having two problems, first that after completing the form and sending the fields “E-mail” and “Telephone” are still filled, then when trying to fill the rest and send the form again the message “Sending. .. “but the message does not send, does not come out of that. So if we refresh the page the captcha breaks, the captcha is not displayed. See screenshot below.

I look forward to your next interaction!

Best regards,
Rodrigo M.

#187426 Copied
Rose Tyler

Support staff

March 7, 2018 at 14:45
2. This works with parent theme – https://prnt.sc/io2exd
4. Please clear cache and check now.
5. Please see screenshot http://prntscr.com/io2gdj
6.
```
.single-product .carousel-area .product .show-quickly {
    font-size: 11px;
    width: 100%;
}
.single-product .page-content .carousel-area .owl-nav .owl-prev {
    left: -50px !important;
}
.single-product .page-content .carousel-area .owl-nav .owl-next {
    right: -50px !important;
}
```
7. To send the next message, you need to reload the page. Unfortunately, I can’t recreate the problem with the captcha image.

Regards
#187511 Copied
Rodrigo

Participant

March 13, 2018 at 15:33

Hello Rose,

Sorry for the delay so I checked the items again and come on:

2. About animation, it really works, but only in the parent theme, because in the theme not child? Otherwise there are changes made regarding the add button to the cart? Can you help me identify the problem, please?

4. I have done cleaning the cache of the machine and browsers and to no avail. As I mentioned earlier this problem is solved when activating the parent theme, but in the child theme it does not work, can you help me identify the problem? Since I have not made any changes to the “Quick View”.

5. So by checking this problem is solved by activating the parent theme, in the child theme it simply disappeared after the last update. Can you help me identify the problem?

6. Problem solved, it’s great now, thank you.

7. So it’s a bit more complicated than it sounds, if you now access the site and go to contact page, the form will be with the normal Captcha, then you fill in all the data and click “Send”, the sending is done, but not all fields are cleaned after submission. And if you refresh the page Captcha simply breaks, even updating the page several times it does not vote to display.

I look forward to your next interaction and thank you immensely for your support!

Best regards,
Rodrigo M.

#188087 Copied
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