Forum Replies Created

Viewing 30 posts - 57,361 through 57,390 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 09:18

    Hello,

    Unfortunately, we do not have German translation files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 09:17

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please make sure that all required plugins are up-to-date – https://www.8theme.com/download-plugins/
    Also, provide temporary wp-admin access in Private Content, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 09:13

    Hello,

    Yes, it is recommended to use compatible versions of theme and woocommerce, so you need to update theme to latest version.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Do not forget to update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
    Also, from the 4.0 update, all the custom styles come not like inline CSS but as styles from separate file – dynamic.css (to speed up the site loading). If you created child theme before 4.0 update you need to make changes in your child theme functions.php file and add one line http://prntscr.com/ikbhbt
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
    after that create an empty dynamic.css file in child theme directory.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 09:10

    Hello,

    Please let me know a path to theme folder on FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:52

    Hello,

    Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:48

    Hello,

    I do not see problems, please describe in details how can we recreate both issues.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:43

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:43

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:40

    Hello,

    Please add this code in custom css:

    .short-description ul li {
        list-style: disc;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:37

    Hello,

    Please provide us with your website URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:33

    Hello,

    You’re welcome!
    Try to disable all 3-rd party plugins and then check single product page, if the problem won’t be solved, provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:23

    Hello,

    Please create an empty dynamic.css file in royal-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in royal-child/functions.php file. Then go to Theme Options and re-save them. (From the 4.0 update, all the custom styles come not like inline CSS but as styles from separate file – dynamic.css (to speed up the site loading). If you created child theme before 4.0 update you need to create the dynamic.css file.)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:21

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:19

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:17

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:16

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:15

    Hello,

    Please add this code in Custom css:

    .content-article p {
        line-height: 25px;
        font-weight: 400;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:13

    Hello,

    Please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:11

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 17:03

    I do not see that the image was changed https://prnt.sc/io4uz3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 17:01

    Please check now https://prnt.sc/io4tjk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:52

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:52

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:51

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:50

    Hello, @donaceli

    Such option doesn’t exist, but you can achive this via some additional customization. You can overwrite etheme_page_heading function (xstore/framework/template-elements.php) via child theme functions.php file https://prnt.sc/io4izz > https://prnt.sc/io4lhu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:32

    Please provide link to such product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:26

    This is not a bug. Scripts of zoom effect should take some time to replace featured product images to new one of the variation that you selected as default. If your default variation has the same image as featured product effect – http://prntscr.com/io49y0 you do not see this situation, but if these images are different – http://prntscr.com/io4aoy you will see “effect of image changing”. This is independent of a category, and this can’t be changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:08

    Your changes don’t make an effect on loading speed. I’ve checked your site and do not see changes in the load time. Please check your internet connection.
    If you want to get rid the effect of image changing while product load https://gyazo.com/b1434f360eed573118c6cbaacc3d99c8 you need to disable zoom effect in Theme options or remove default variation value – http://prntscr.com/io41tv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 16:00

    Hello,

    Unfortunately, these pages can’t be imported. But if you provide temporary wp-admin access in private Content (and specify which exactly page do you want), we can manually create such products examples on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2018 at 15:53

    Hello,

    Please provide temporary wp-admin and FTP access in Private Content, so we could check what can be done to help you.

    Regards

  • 1 2 3 … 1,912 1,913 1,914 … 2,271 2,272 2,273
    Viewing 57,390 results - 57,361 through 57,390 (of 68,187 total)
Viewing 30 posts - 57,361 through 57,390 (of 68,187 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.