Update disorganized home site - by jamilson

This topic has 6 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: jamilson
    jamilson
    Participant
    March 3, 2018 at 01:27

    Hello, the last update disorganized the main menu, the category block is to be next to the products, the products is now down, leaving a blank, I use to create the page WPBakery Page Builder 5.4.4 .

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2018 at 09:13

    Hello,

    If you updated theme to latest version, make sure that all required plugins also up-to-date https://xstore.helpscoutdocs.com/article/37-plugins-update
    Then provide temporary w-admin access in Private Content.

    Regards

    Avatar: jamilson
    jamilson
    Participant
    March 6, 2018 at 01:28

    Updated as Suggested
    only to no avail 🙁

    Is it the WPBakery Page Builder Plugin?

    I’ll have to get the premium WPBakery Page Builder? hence it’s complicated the puglin came along with the theme and now it has problems in the current version

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2018 at 11:29

    Hello,

    You do not need to buy the plugin. Latest versions of plugins you can find here – https://www.8theme.com/download-plugins/ (to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Looks like the problem on your Home page relates to our Products element. We will fix this bug in next theme update. To fix it on your site before the update, we need temporary wp-admin and FTP access.

    Regards

    Avatar: jamilson
    jamilson
    Participant
    March 8, 2018 at 19:46

    Thanks, in today’s update returned to normal 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2018 at 08:21

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

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