Forum Replies Created

Viewing 30 posts - 56,761 through 56,790 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:19

    Hello,

    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 17:06

    Ok 🙂 Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 17:03

    You’re welcome!
    This is simply a spring sale.
    Feel free to ask if you have any questions 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:51

    Unfortunately, this can be done only via parent theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:39

    Hello,

    Do you mean gallery on the single product page?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:27

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:01

    Hello,

    Please read this topic https://www.8theme.com/topic/change-default-footer-woopress/#post-189022
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:00

    Hello,

    Theme Options > Footer > Show footer demo blocks > Off. Go to edit the Home page and check Page Layout > Use custom footer for this page > Default.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 15:53

    Hello,

    Please add this code in Custom css:

    .hover-effect-swap img {
        display:  block;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 15:51

    Hello @ben,

    Please check now.
    Your problem relates to CDN and database caching, so contact CDN support or your hosting provider.
    Unfortunately, without FTP access, we can’t correctly enable debug mode.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 15:31

    Hello,

    I’ve uploaded theme archive via Appearance > Themes > Add New http://prntscr.com/iuu1cv
    also installed a child theme and base demo content. You can install required demo version in Theme Options > Import/Export.
    Also, do not forget to read theme documentation and watch video tutorials https://www.8theme.com/videos/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 14:29

    You’re welcome!
    If you love Royal and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 14:22

    Hello,

    Unfortunately, we do not have a ready solution for this. The same situation you can see with a default WordPress theme activated on site. Please check with Twenty Seventeen or Twenty Sixteen theme. If there is a different situation, please let us know and provide temporary wp-admin access in Private content so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 14:06

    Hello,

    Theme Options > Products Page Layout > Sidebar position for responsive layout > Bottom.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 14:04

    We’ve disabled W3 Total Cache plugin and the problem is solved. Unfortunately, W3 Total Cache plugin is not officially supported by our theme. If you have problems on your site while plugin is enabled, we recommend you to disable it or check settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:55

    Hello,

    You use a lot of different plugins, try to disable all 3-rd party plugins > clear cache and check site one more time. If the problem won’t be solved, please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:50

    Hello,

    Please read this article https://docs.woocommerce.com/document/roles-capabilities/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:44

    Hello,

    Please use this custom css:

    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li {
        text-align:  right;
    }
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .delete-btn {
        right: auto !important;
        left:  0;
    }
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .media .product-image {
        float: right !important;
        margin-right:  0;
        margin-left:  10px;
    }
    .rtl .shopping-cart-widget .widget_shopping_cart_content ul li .media .media-body {
        float:  right;
    }
    .rtl .product_list_widget a {
        text-align:  right;
    }
    .rtl .shopping-cart-widget .widget_shopping_cart_content .totals span {
        float:  left !important;
    }
    .rtl .shopping-cart-widget .widget_shopping_cart_content .totals p {
        float:  right !important;
        margin-right:  0;
        margin-left:  5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:43
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:31

    Please also provide your purchase code for the royal in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:28

    Hello,

    Please read our documentation – https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    To avoid problems with demo content import you must be sure that file_get_contents() function is enabled in the server configuration.
    Firstly go to Theme Options > Import/Export, press Install base demo content button to install products, categories, posts, projects, some pages. Only after that you’ll be able to install other theme versions correctly. You can install demo page in Theme Options > Import/Export, select needed version and click “Install version” button.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:23

    Hello,

    Please provide us with your website URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:21

    Hello,

    Please provide us with your website URL so we can take a closer look.
    Do you use CDN?
    Please clear cache and then check frontend.
    Make sure that you set correct settings for the plugin according to theme documentation –
    https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:12

    You’re welcome!
    If you love Royal and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:11

    Hello,

    Unfortunately, I cant login. Please activate a parent theme and check if the problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:07

    Could you provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:05

    Hello,

    You’re welcome.
    In the code was a misspelling, so I corrected it. It is recommended to clear cache before checking the effect of changes.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 11:42

    You’re welcome!
    I’ve created default WooCommerce pages http://prntscr.com/iuqokn so you can find the Shop pages in Dashboard > Pages

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 10:48

    Hello,

    Please contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    – file_get_contents() function should be enabled in the server configuration;

    I’ve created “Home demo page”. Please check.
    You can use MailChimp to create newsletter form:
    https://www.8theme.com/demo/docs/legenda/index.html#!/newsletters
    Unfortunately, menu can’t be imported, you need to create an own menu. Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/primary_menu and watch video https://www.8theme.com/videos/.
    Please read how to create footer in our documentation and watch https://www.8theme.com/videos/ (Legenda WordPress Theme – How to create footer)
    To enable VC editor for static blocks go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static block”.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 10:29

    Hello,

    Not sure that we understand your request correctly. Anyway, we do not recommend you to share your Purchase details with any other person. To use our support the user needs to have: an account on Envato to be able to download the last theme updates, Purchase code from our template to be able to activate a theme and submit topics.
    If you want just to change the email for your account on our website, then, please, let us know.
    Hope for your understanding.

    Regards

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    Viewing 56,790 results - 56,761 through 56,790 (of 68,187 total)
Viewing 30 posts - 56,761 through 56,790 (of 68,187 total)
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