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Topic: Royal Theme

Su Flo

Participant

March 21, 2018 4:39 pm

Dear 8Theme,

We’ve just purchased the Royal Theme, however we cannot seem to be able to install the theme to WP. Is there are specific method in doing this. We have downloaded the ZIP file and trying to add the them but it just will not open.

Could you please advise.

Kind Regards, Su.

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Rose Tyler

Support staff

March 21, 2018 4:50 pm

Hello,

Please check requirements for Royal – http://prntscr.com/iuddk5 Read more about installation in the documentation – http://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Let us know if you need any further assistance.

Regards

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Su Flo

Participant

March 21, 2018 4:57 pm

Thanks Rose,

Will take a look but may come back to you for help.

Kind Regards, Su.

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Su Flo

Participant

March 21, 2018 5:59 pm

Hi Rose,

Is it possible to help us install this please.

I have put the credentials into the PC for you.

This is what I’m getting http://prntscr.com/iuehtp after 4 attempts.

Hope this is ok.

Kind Regards, Su.

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Su Flo

Participant

March 22, 2018 12:16 pm

Hi Rose,

Just to let you know, we’ve tried another 2/3 times to upload but it just doesn’t want to upload. We are trying to upload the Zip folder we downloaded yesterday.

Hope you can help.

Kind Regards, Su.

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Rose Tyler

Support staff

March 22, 2018 1:23 pm

Hello,

Please provide us with your website URL.

Regards

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Su Flo

Participant

March 22, 2018 1:28 pm

Hi Rose,

In the Private Content for you.

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support staff only.

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Rose Tyler

Support staff

March 22, 2018 1:31 pm

Please also provide your purchase code for the royal in Private Content.

Regards

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Su Flo

Participant

March 22, 2018 3:04 pm

Hi Rose,

Its in the Private Content for you.

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

March 22, 2018 3:31 pm

Hello,

I’ve uploaded theme archive via Appearance > Themes > Add New http://prntscr.com/iuu1cv
also installed a child theme and base demo content. You can install required demo version in Theme Options > Import/Export.
Also, do not forget to read theme documentation and watch video tutorials https://www.8theme.com/videos/

Regards

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Su Flo

Participant

March 22, 2018 4:20 pm

Thank you Rose,

Its a lovely site, no doubt I will need your kind assistance for the harder bits.

Kind Regards, Su 🙂 🙂

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Rose Tyler

Support staff

March 22, 2018 4:27 pm

You’re welcome!

Regards

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