Royal Theme - by Su Flo - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: Su Flo
    Su Flo
    Participant
    March 21, 2018 at 16:39

    Dear 8Theme,

    We’ve just purchased the Royal Theme, however we cannot seem to be able to install the theme to WP. Is there are specific method in doing this. We have downloaded the ZIP file and trying to add the them but it just will not open.

    Could you please advise.

    Kind Regards, Su.

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2018 at 16:50

    Hello,

    Please check requirements for Royal – http://prntscr.com/iuddk5 Read more about installation in the documentation – https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Let us know if you need any further assistance.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    March 21, 2018 at 16:57

    Thanks Rose,

    Will take a look but may come back to you for help.

    Kind Regards, Su.

    Avatar: Su Flo
    Su Flo
    Participant
    March 21, 2018 at 17:59

    Hi Rose,

    Is it possible to help us install this please.

    I have put the credentials into the PC for you.

    This is what I’m getting http://prntscr.com/iuehtp after 4 attempts.

    Hope this is ok.

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    Avatar: Su Flo
    Su Flo
    Participant
    March 22, 2018 at 12:16

    Hi Rose,

    Just to let you know, we’ve tried another 2/3 times to upload but it just doesn’t want to upload. We are trying to upload the Zip folder we downloaded yesterday.

    Hope you can help.

    Kind Regards, Su.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:23

    Hello,

    Please provide us with your website URL.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    March 22, 2018 at 13:28

    Hi Rose,

    In the Private Content for you.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 13:31

    Please also provide your purchase code for the royal in Private Content.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    March 22, 2018 at 15:04

    Hi Rose,

    Its in the Private Content for you.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 15:31

    Hello,

    I’ve uploaded theme archive via Appearance > Themes > Add New http://prntscr.com/iuu1cv
    also installed a child theme and base demo content. You can install required demo version in Theme Options > Import/Export.
    Also, do not forget to read theme documentation and watch video tutorials https://www.8theme.com/videos/

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    March 22, 2018 at 16:20

    Thank you Rose,

    Its a lovely site, no doubt I will need your kind assistance for the harder bits.

    Kind Regards, Su 🙂 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2018 at 16:27

    You’re welcome!

    Regards

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