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Topic: Safari Browser Issue

Choovak

Participant

March 22, 2018 8:58 am

Hello,

Recently, I have purchased your theme and using Boxed theme. Also left comments on themeforest.

Looks great at this time.

I have with my developers following issue

– On Home page New Arrival and Featured tab is not working on my safari Browser . Recently I updated OS to OS X EL Capitan and my updated version is 10.11.6 (15G31) . Safari version is Version 9.1.2 (11601.7.7). You can see my developing website which is dev.flawless.com.au where is NEW ARRIVALS / FEATURED tab located. This problem only on Safary and IPAD.

Please let me know whats solution and how to fix it ?

Waiting for your soonest reply.

Thank you

Kind regards
Site URL: hidden
Theme version: Version 4.9.4
WooCommerce version: Version 4.9.4

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Choovak

Participant

March 22, 2018 9:28 am

Also, please have a look product pages and see footer.

Please follow links where footer is broken only in SAFARI (iMac and IPAD)

– http://dev.flawless.com.au/skin-care/
– http://dev.flawless.com.au/body-care/
– http://dev.flawless.com.au/makeup/

and other header categories are the same .

Please let me know solution

Thanks and regards
Site URL: hidden

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Rose Tyler

Support staff

March 22, 2018 10:16 am

Hello,

Please clear cache and check if this helps. Also, please try to disable js minification in settings of a cache plugin if you use such plugin. Let me know results.
Thanks in advance.

Regards

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Choovak

Participant

March 22, 2018 12:31 pm

About: Footer and tab issue

Nothing happened after your recommendations.

I have sent email to 8themes@gmail.com with screenshots and some links.

As per the instructions, i have remove the cache plugin and clear the cache from my browser ,but still issue did not go away. I am getting this issue only on my safari latest version. On chrome its working well. I think your css is not compatible with safari new version. Please check with the issue and help me to solve this as soon as possible.

Thanks

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Rose Tyler

Support staff

March 22, 2018 1:07 pm

Could you provide temporary wp-admin access in Private Content?

Regards

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Choovak

Participant

March 22, 2018 1:39 pm

I have included in private section

Waiting for your soonest reply

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

March 22, 2018 2:04 pm

We’ve disabled W3 Total Cache plugin and the problem is solved. Unfortunately, W3 Total Cache plugin is not officially supported by our theme. If you have problems on your site while plugin is enabled, we recommend you to disable it or check settings.

Regards

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Topic: Safari Browser Issue

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Topic: Safari Browser Issue

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