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Viewing 30 posts - 55,711 through 55,740 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 15:44

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 15:32

    Hello,

    Please, enable default WooCommrce theme – Storefront, disable XStore Core plugin and check if you have the problem. Reply back in case problem persists with our theme only. If you see the same issue even with the official WooCommerce theme, please, check WooCommerce documentation and settings. Contact with WooCommerce support because we are able to provide support for issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 15:29

    Hello,

    Thank you for purchasing our theme and for reaching us.
    1. Please provide us with your website URL so we can take a closer look.
    2. Where exactly you want to add these icons?
    3. I am glad that you sorted out.
    Please read more in our documentation – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 15:09

    Hello,

    1, 3. Please edit this code http://prntscr.com/j90mdm and set 220px.
    2. Change this http://prntscr.com/j90ni7 to 400px.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 15:04

    Hello,

    This happens because some products are variable. It means that products may have different prices depends on combinations of variations. If your product is variable the discount will be shown as “Sale” text.
    Also, Sale Icon Text can be changed in Theme Options > E-commerce > Shop.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:57

    On your site, the active theme is the parent theme https://prnt.sc/j90esu
    If you make changes in the child theme and want to see an effect of changes, you need to activate the child theme on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:51

    You can rewrite etheme_breadcrumbs function from woopress/framework/theme-functions.php in functions.php of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:47

    Hello,

    Please remove margin-top -30px from settings of the first row on the page https://prnt.sc/j90ah2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:34

    Hello,

    Please try to add this code in custom.css file:

    .home .container {
        width:  100%;
    }
    .home .container > * {
        padding: 0 15px;
    }
    .home .container .table-row {
        max-width:  100%;
        display:  flex;
        align-items:  center;
        justify-content: space-between;
    }
    .home .shopping-cart-widget {
        margin-right:  30px;
    }
    .home .top-bar .top-links {
        margin-right: 60px;
    }
    .home .side-area-icon {
        margin-left:  0;
        right:  20px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:32

    Hello,

    1. What exactly do you want to change http://prntscr.com/j9003n ?
    Please check settings of Product Catalog in Customize > Woocommerce.
    2. Have you re-saved Theme Options settings after the theme update?
    3. Please provide some screenshots and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:24

    Hello,

    Please note, that you need to regenerate thumbnails using Regenerate thumbnails plugin to apply changes from the Customizer.
    I’ve re-uploaded the image – http://prntscr.com/j8zx9k but I would recommend to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery, then your grid will look much better.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:13

    Hello,

    Sometimes, after changing the active theme on site, positions of widgets can be changed (Appearance > Widgets).
    About the Fatal error, we need to be able to take a closer look. Please update the theme and let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 14:02

    Hello,

    I do not see the problem on your site https://prnt.sc/j8zk4m
    Please try to use another browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 13:55

    Hello @fabio_vito,

    This is not a default possibility of the theme. You can find an additional plugin that can provide this functionality or contact woocommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 13:51

    Hello,

    Please provide some screenshots for better understanding your problem with categoires.
    Also, if you have a lot of menu items and can’t save some menu options then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example http://sevenspark.com/wordpress/menu-item-limit
    If Mega menu options won’t appear after the increasing the limit, try to disable all 3rd-party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 13:31

    Hello @aahmadi3,

    Please change this code:

    .single-product .subscription-details {
        display: none;
    }

    to

    .products-grid .subscription-details, .single-product .subscription-details {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 13:12

    Hello,

    Please edit xstore/woocommerce/content-product-slider.php file http://prntscr.com/j8yq4c > http://prntscr.com/j8yqb5 $style == 'advanced'

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:59

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:49

    Hello,

    There is using et_page_heading action (woopress/framework/theme-functions.php) in 404.php, index.php, page.php, portfolio.php, single.php files, for example, http://prntscr.com/j8yfhu
    etheme_breadcrumbs function is used in other files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:42

    About the scroll problem on your Home page, is it solved? If not, please let us know what browser do you use.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:38

    Hello,

    In next theme update, will be added an option to upload a featured video for posts http://prntscr.com/j8y6u2 This video will be shown on the blog page and inside the post content.
    For now, we’ve sent content.php and single.php files to your registration email, you can replace these files in woopress folder via FTP. Also, open woopress/framework/theme-options.php file > find
    posts_meta_boxes function and add this code:

    array(
                'id'          => 'post_video',
                'label'       => 'Featured video',
                'type'        => 'text'
    ),

    http://prntscr.com/j8w75k
    Unfortunately, possibility to show video, of posts, in the post grid, requests a lot of additional customization in source code and it is out of our support scope. You can maybe find a plugin that can provide such functionality or contact WP-Kraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:21

    Hello,

    Have you activated the child theme on site (Appearance > Themes)?
    Try to check if this function does not work at all from child theme, you may just echo ‘some text’; in the function to see if it works. If so then it could be wc_add_notice function causes the problem and try to add next strings

    add_action('wp_ajax_add_transfer', 'check_cart_weight');
    add_action('wp_ajax_nopriv_add_transfer', 'check_cart_weight');

    If the problem woun’t be solved, provide temporary wp-admin access and describe in more details how to recreate (what dares to do to see how it works).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:15

    Hello,

    Please, re-save your WooPress options after upgrading the theme. Navigate to admin panel > Theme Options and hit Save changes. Then clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:05

    Hello,

    Please add this code in Theme Options > Custom css:

    .fixed-header .menu-main-container {
        display: inline-block;
        float: right;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 12:02

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look at your settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 10:58

    Hello,

    I do not see the problem on the page you provided. Is the issue solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 10:41

    Hello,

    1. Search post type can be selected in Theme Options > Header Settings > Main header area.
    2. I’ve added text element with links. Please check https://prnt.sc/j8wr4a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 10:23

    Hello,

    Please edit this custom css code:

    .header-logo img {
        max-width: 200px;
    }
    .header-logo {
        max-width: 200px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 09:50

    Hello,

    Thanks for the topic.
    I’ve checked your Footer static block. In Widgetised Sidebars http://prntscr.com/j8vwdv should be selected appropriate widget areas. Likely, content of these areas http://prntscr.com/j8vww1 should be shown in the footer, so please go to Appearance > Widgets and set content for Footer Block areas, then go to Static blocks > Footer > Edit “widgetised sidebar” elements and set Sidebar blocks http://prntscr.com/j8vxop

    Copyright Background Color you can change in Theme Options > Footer.
    To fix this http://prntscr.com/j8w2eu go to Theme Options > Header Settings > Fixed header color scheme > Dark.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2018 at 09:33

    Hello,

    1-4. – Does it work the same way with the parent theme?
    – Have you tried to disable all 3rd-party plugins?
    1-3. – Please check if the same problems persist only with our theme or with a default theme too (WC theme – Storefront).

    Regards

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    Viewing 55,740 results - 55,711 through 55,740 (of 68,227 total)
Viewing 30 posts - 55,711 through 55,740 (of 68,227 total)
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