Xstore theme is automatically deactivated and changed to Storefront, Please help

This topic has 5 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

  • Avatar: Graham
    Graham
    Participant
    April 20, 2018 at 13:21

    Hi there,

    I just encountered a very weird problem with the WordPress theme, the website theme is automatically changed to the “Storefront” for no reason. (I didn’t do anything and even didn’t know until I refreshed the website homepage and found the website is completely changed.)

    Please have a view of the screenshot here: https://ibb.co/iXquZ7

    This is pretty annoying since this is the second time the website is crashed for an unknown reason. Could you please login to my WordPress backend and have a check to see what happened or what I have done wrong?

    FYI, this is the last time when I found a “GAME DEMO” page has been accidentally imported (not by myself) and set as the “Front Page”, and all of the custom CSS were gone. https://www.8theme.com/topic/urgent-website-is-likely-being-hacked-can-i-find-the-custom-css-back/

    I really appreciate if you could help to have a check and let me know the reason to avoid such things happening again in the future.
    Best Regards
    Graham

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Graham
    Graham
    Participant
    April 20, 2018 at 13:29

    UPDATE:
    Please ignore if this is done by the Xstore customer support regarding another topic:
    https://www.8theme.com/topic/lots-of-options-for-variable-products-is-there-better-way-to-handle/
    in the purpose to test the website.

    Regards
    Graham

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2018 at 13:55

    Hello,

    Yes, the theme was changed for testing. Thanks for understanding.

    Regards

    Avatar: Graham
    Graham
    Participant
    April 20, 2018 at 14:23

    OK!
    Thank you for the test and the reply!
    Regards:)

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2018 at 15:33

    You are welcome!

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