Hello,

Sorry for the delay.
Please provide us with FTP access (FTP hostname, FTP username, FTP password).

Regards

Hello,

Please check Header custom HTML (for 6, 7, 13, 14, 18 headers) in Theme Options > Header Settings > Main header area and top bar areas in Appearance > Widgets. Try to add own content there.

Regards

Hello,

I’ve created a test page http://prntscr.com/jkihan > http://prntscr.com/jkihdh
I do not see any problem with page editing. Please clear cache and check one more time or describe your problem in more details.

Regards

Hello,

Please delete or change this css code – https://prnt.sc/jkicaq

Regards

Dear @Savahni,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

Hello,

Please see screenshots http://prntscr.com/jjjoon > https://prnt.sc/jjjns1

Regards

Hello,

1. Please update Massive Addons for Visual Composer plugin to latest version – https://www.8theme.com/download-plugins/ and increase PHP time limit to 80.
Also, temporarily disable all 3rd party plugins to be sure that no one of them has a conflict with WPBakery Page Builder.
2. I hope these suggestions will be useful – https://www.8theme.com/reply/169282/

Regards

Hello @vehr,

You need to install Contact Form 7 plugin and create a form then you will be able to use shortcode of the form on your page http://prntscr.com/jjhq5j
To remove our default form, you need to select Default template and remove [etheme_contacts] from the page http://prntscr.com/jjhqqg

Regards

Hello,

You need to rewrite et_search_get_posts function (legenda/framework/theme-functions.php file) in functions.php of child theme and change this – http://prntscr.com/jjgg6z

Regards

Hello @khanfaraz1123,

For Ajax Search results, I m searching with this SKU – 5202240101000002, please see the Screenshot SS-1-hp.png

– Fixed. You can clear cache and check – https://prnt.sc/jjf2gw

For Usual search button results, i m searching with this 5202240101000002, Please the Screenshot SS-2-hp.png

– let us know if you made any changes in template files or something to fix this, because the SKU search doesn’t work – http://prntscr.com/jjf4fp

Regards

Hello,

Please describe the problem in more details with screenshots for better understanding. Also, provide FTP access in the Private Content area. We will check what can be done to help you.

Regards

Hello,

You’re welcome!
Have you rated our product? We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

Hello,

Thank you for using our theme.
We use default WooCommerce functionality and don’t have any special settings for this. Contact WC plugin to get suggestions about their options or additional extensions that could help you to implement this.

Regards

Dear @nebcreative,

If you want to have pages instead of a load more, go to Plugins and disable WooCommerce Infinite Scroll and Ajax Pagination plugin. This plugin is recommended but is not required.
If You need to have Infinite Scroll or Ajax Pagination, go to Settings > WooCommerce Infinite Scroll and set Global Settings, Selector Settings and Advanced Settings according to your theme version as described in our documentation. I’ve checked your settings and they are incorrect, so it is the reason for your problem.

Regards

Hello,

1. Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ Here is an example – https://prnt.sc/jjdmr3
2. Try to add this code in Theme Options > Styling > Custom css > Custom css for desktop:

.navbar-header .et-wishlist-widget i, .shopping-container.ico-design-2 .cart-bag:before {
    font-size: 25px;
}
.header-wrapper.header-advanced .header-search.act-default input[type="text"],
.header-wrapper.header-advanced .header-search.act-default div.fancy-select div.trigger {
    height: 55px;
    line-height: 55px;
}
.header-wrapper.header-advanced .header-search.act-default [role="searchform"] .btn {
    height: 57px;
    width: 57px;
}
.header-wrapper.header-advanced .header-search.act-default div.fancy-select div.trigger:after {
    top: 25px;
}

3. Please read our documentation – https://www.8theme.com/documentation/xstore/menu-set-up/ Here is a screenshot of the menu from electronics version – http://prntscr.com/ji12ze
You need to create a new menu and mark it as secondary – https://prnt.sc/jjdqft
Mega menu works almost the same way for the secondary menu as for the main menu but in vertical design https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
In 4.16 theme version Menu options were moved into popup https://prnt.sc/idhhcf so to be able to see all menu settings, you need to click on “8Theme Page Options”.

Feel free to ask if you have any other questions.

Regards