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WP Bakery plugin not working - by arabellavirtual

This topic has 6 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

arabellavirtual

Participant

May 17, 2018 at 19:51

Hey, i’m having problem with this plugin, the visual builder are not working, i can only edit using the classic mode, because when i add items using the backend editor, and then save and update the page they are all gone

#193195 Copied Theme version: latest WooCommerce version: 4.95

5 Answers

Rose Tyler

Support staff

May 18, 2018 at 07:04

Hello,

Make sure you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://xstore.helpscoutdocs.com/article/37-plugins-update
Also, provide temporary wp-admin access in the Private Content area, so we can take a closer look.

Regards

#193204 Copied

arabellavirtual

Participant

May 18, 2018 at 13:28

sorry, in fact, the plugin wpbakery is not working at all, the plugin that i can use is the Unyson, which is more complex and limitated than the visual builder

ok,

Please, contact administrator
for this information.

#193229 Copied

Rose Tyler

Support staff

May 18, 2018 at 14:45

Hello,

1. Please update Massive Addons for Visual Composer plugin to latest version – https://www.8theme.com/download-plugins/ and increase PHP time limit to 80.
Also, temporarily disable all 3rd party plugins to be sure that no one of them has a conflict with WPBakery Page Builder.
2. I hope these suggestions will be useful – https://www.8theme.com/reply/169282/

Regards

#193232 Copied

arabellavirtual

Participant

May 18, 2018 at 20:27

i made that, but still not working, i changed the memory on wp-config.php file,
can you look?

also i’m linking one print of the panel on the private area

Please, contact administrator
for this information.

#193244 Copied

Rose Tyler

Support staff

May 21, 2018 at 07:37

Hello,

I’ve created a test page http://prntscr.com/jkihan > http://prntscr.com/jkihdh
I do not see any problem with page editing. Please clear cache and check one more time or describe your problem in more details.

Regards

#193268 Copied
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