Page 1840 – 8theme.com

Forum Replies Created

Viewing 30 posts - 55,171 through 55,200 (of 68,231 total)

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Rose Tyler

Support staff

May 21, 2018 at 09:27

Hello,

Please contact your hosting provider and ask to increase the maximum body length value https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

Regards

#193294 Copied In reply to: WpBakery, Massive addons do not work

Rose Tyler

Support staff

May 21, 2018 at 09:22

Hello,

Thanks for the question. Please provide some screenshots for better understanding the desired result.

Regards

#193293 Copied In reply to: All Caps Menu on Desktop View

Rose Tyler

Support staff

May 21, 2018 at 09:20

You’re welcome!

Regards

#193292 Copied In reply to: Problem since the last update with the photos

Rose Tyler

Support staff

May 21, 2018 at 09:19

Hello,

Please provide us with FTP access (FTP hostname, FTP username, FTP password) in the Private Content area.

Regards

#193291 Copied In reply to: Instagram widget remove text
Rose Tyler

Support staff

May 21, 2018 at 09:08
Hello,

1. Have you edited .htaccess file? Could you contact the hosting provider and ask to increase the maximum body length value to 10M?
2. Please add this css code in Theme Options > Styling > Custom css:

.nav-sublist-dropdown:before { height: 15px; top: -10px; }

Regards
#193287 Copied In reply to: All options disappeared on page editing view
Rose Tyler

Support staff

May 21, 2018 at 08:57

Hello @Samollo,

I hope this article will be useful for you – https://businessbloomer.com/disable-variable-product-price-range-woocommerce/

Regards

#193286 Copied In reply to: XStore product price – display price of variable products

Rose Tyler

Support staff

May 21, 2018 at 08:52

Hello,

1. Yes, if you want to create the multilingual site you can use either WPML plugin (paid plugin) or Polylang, qTranslate (free plugins).
Follow plugin documentation if you chose Polylang https://polylang.wordpress.com/documentation/
2. Have you tried to synchronize translation files? Let us know what parts are missing.

Regards

#193285 Copied In reply to: RTL Theme

Rose Tyler

Support staff

May 21, 2018 at 08:46

Hello @nik_kef,

Unfortunately, there is no possibility to select different headers for different pages. You can see available options on this screenshot – http://prntscr.com/jkj985

Regards

#193283 Copied In reply to: Different Header on different pages?

Rose Tyler

Support staff

May 21, 2018 at 08:38

Hello,

We are able to help you only with issues related strictly to our theme, so you need to check how this works with Storefront.
You can use our Products element and select Products type – Featured http://prntscr.com/jkj686

Regards

#193281 Copied In reply to: Featured Products Problem
Rose Tyler

Support staff

May 21, 2018 at 08:25
Hello,

Please add this code in Theme Options > Custom css or in style.css file of child theme:

.products-grid .product_type_simple, .products-grid .product_type_variable { width: 100%; }

Regards
#193278 Copied In reply to: Is it possible to set all buttons same (full wide) size ?
Rose Tyler

Support staff

May 21, 2018 at 08:21

Hello,

You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only https://themeforest.net/licenses/standard.
To activate the theme on new site you need to deactivate it (via Theme Options) on old site.
If you face any activation limit problem, provide your code in the Private Content area, we will check it and help activate the theme.

Regards

#193277 Copied In reply to: How to transfer previous license to new domain

Rose Tyler

Support staff

May 21, 2018 at 08:14

Hello,

Please try to activate theme now.
Note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only. Read more – https://themeforest.net/licenses/standard

Regards

#193275 Copied In reply to: How to restore the licence >?

Rose Tyler

Support staff

May 21, 2018 at 08:10

Hello,

Sorry for the delay.
Please provide us with FTP access (FTP hostname, FTP username, FTP password).

Regards

#193274 Copied In reply to: Revolution Slider Error

Rose Tyler

Support staff

May 21, 2018 at 08:02

Hello,

The Media grid element is a default VC element https://wpbakery.com/video-academy/media-and-masonry-media-grid/ there are no any additional settings.

Regards

#193272 Copied In reply to: Media Grid – rotate

Rose Tyler

Support staff

May 21, 2018 at 07:58

Hello,

Please check Header custom HTML (for 6, 7, 13, 14, 18 headers) in Theme Options > Header Settings > Main header area and top bar areas in Appearance > Widgets. Try to add own content there.

Regards

#193271 Copied In reply to: Remove or edit social media icons in header

Rose Tyler

Support staff

May 21, 2018 at 07:52

Hello,

This issue comes from WooCommerce WPML plugin and persists even with the default theme because plugin enabled styles for the admin panel. Contact WPML support to solve the issue.

Regards

#193270 Copied In reply to: Review box not displaying correct

Rose Tyler

Support staff

May 21, 2018 at 07:37

Hello,

I’ve created a test page http://prntscr.com/jkihan > http://prntscr.com/jkihdh
I do not see any problem with page editing. Please clear cache and check one more time or describe your problem in more details.

Regards

#193268 Copied In reply to: WP Bakery plugin not working

Rose Tyler

Support staff

May 21, 2018 at 07:29

Hello,

I do not see the problem on your site http://prntscr.com/jkiebj
Please note we don’t give guarantee for full theme compatibility with 3rd party plugins.

Regards

#193267 Copied In reply to: Minimum maximum quantity plugin don't work

Rose Tyler

Support staff

May 21, 2018 at 07:22

Hello,

Please delete or change this css code – https://prnt.sc/jkicaq

Regards

#193266 Copied In reply to: How to set site background color for specific pages? Please help

Rose Tyler

Support staff

May 21, 2018 at 07:16

Hello,

I am glad that your problem was solved.
Feel free to ask if you have any other questions.

Regards

#193265 Copied In reply to: Woocommerce show the prices without taxes

Rose Tyler

Support staff

May 18, 2018 at 15:43

Dear @Savahni,

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#193239 Copied In reply to: HTTPS issue: insecure image link newsletter.jpg

Rose Tyler

Support staff

May 18, 2018 at 15:42

Hello,

1. Please check if this issue appears with our theme only or with a default theme too. Reply back in case problem occurs with our theme only, provide us with temporary wp-admin access in the Private Content area.
2. Likely it relates to your WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#193238 Copied In reply to: Help on Xstore Theme Affiliates

Rose Tyler

Support staff

May 18, 2018 at 14:52

Hello,

Please see screenshots http://prntscr.com/jjjoon > https://prnt.sc/jjjns1

Regards

#193235 Copied In reply to: HTTPS issue: insecure image link newsletter.jpg

Rose Tyler

Support staff

May 18, 2018 at 14:49

Hello @Savahni,

Please check settings of content – http://prntscr.com/jjjns1

Regards

#193234 Copied In reply to: edit newsletter popup image background

Rose Tyler

Support staff

May 18, 2018 at 14:45

Hello,

1. Please update Massive Addons for Visual Composer plugin to latest version – https://www.8theme.com/download-plugins/ and increase PHP time limit to 80.
Also, temporarily disable all 3rd party plugins to be sure that no one of them has a conflict with WPBakery Page Builder.
2. I hope these suggestions will be useful – https://www.8theme.com/reply/169282/

Regards

#193232 Copied In reply to: WP Bakery plugin not working

Rose Tyler

Support staff

May 18, 2018 at 13:01

Hello,

There is no such possibility by default. It requests additional customization in files (et_search_get_posts function from legenda/framework/theme-functions.php). You may contact WP Kraken team if you need help with this because additional customization is out the scope of our support.

Regards

#193228 Copied In reply to: Ajax search results – click whole area

Rose Tyler

Support staff

May 18, 2018 at 12:42

Hello @vehr,

You need to install Contact Form 7 plugin and create a form then you will be able to use shortcode of the form on your page http://prntscr.com/jjhq5j
To remove our default form, you need to select Default template and remove [etheme_contacts] from the page http://prntscr.com/jjhqqg

Regards

#193227 Copied In reply to: Editing IDStore contact form fields

Rose Tyler

Support staff

May 18, 2018 at 12:10

Hello,

Have you re-saved Theme Options settings after the theme update?
I do not see problems with images on your site. Please clear cache and check one more time.
Also, go to Theme Options > Header Settings > Fixed header color scheme > Dark.
Please note if you created child theme before 4.0 update you need to add this code in your child theme functions.php file:
wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
after that create an empty dynamic.css file in child theme directory.

Regards

#193225 Copied In reply to: Problem since the last update with the photos

Rose Tyler

Support staff

May 18, 2018 at 11:01

Hello,

You need to rewrite et_search_get_posts function (legenda/framework/theme-functions.php file) in functions.php of child theme and change this – http://prntscr.com/jjgg6z

Regards

#193223 Copied In reply to: Ajax search results thumbnail size
Rose Tyler

Support staff

May 18, 2018 at 10:32
Hello,

You’re welcome!
Please see screenshot – http://prntscr.com/jjg1bw Also, do not forget about “Do not show this popup again” checkbox. You can use this custom css code to make the text more visible:

#etheme-popup .checkbox-label label { color: white; }

https://prnt.sc/jjg2cn

Regards
#193220 Copied In reply to: Promo Pop Up
← 1 2 3 … 1,839 1,840 1,841 … 2,273 2,274 2,275 →

Viewing 55,200 results - 55,171 through 55,200 (of 68,231 total)

Viewing 30 posts - 55,171 through 55,200 (of 68,231 total)

← 1 2 3 … 1,839 1,840 1,841 … 2,273 2,274 2,275 →

Forum Replies Created

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