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Viewing 30 posts - 55,171 through 55,200 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 09:08

    Hello,

    1. Have you edited .htaccess file? Could you contact the hosting provider and ask to increase the maximum body length value to 10M?
    2. Please add this css code in Theme Options > Styling > Custom css:

    .nav-sublist-dropdown:before {
        height: 15px;
        top: -10px;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:57

    Hello @Samollo,

    I hope this article will be useful for you – https://businessbloomer.com/disable-variable-product-price-range-woocommerce/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:52

    Hello,

    1. Yes, if you want to create the multilingual site you can use either WPML plugin (paid plugin) or Polylang, qTranslate (free plugins).
    Follow plugin documentation if you chose Polylang https://polylang.wordpress.com/documentation/
    2. Have you tried to synchronize translation files? Let us know what parts are missing.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:46

    Hello @nik_kef,

    Unfortunately, there is no possibility to select different headers for different pages. You can see available options on this screenshot – http://prntscr.com/jkj985

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:38

    Hello,

    We are able to help you only with issues related strictly to our theme, so you need to check how this works with Storefront.
    You can use our Products element and select Products type – Featured http://prntscr.com/jkj686

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:25

    Hello,

    Please add this code in Theme Options > Custom css or in style.css file of child theme:

    .products-grid .product_type_simple, .products-grid .product_type_variable {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:21

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only https://themeforest.net/licenses/standard.
    To activate the theme on new site you need to deactivate it (via Theme Options) on old site.
    If you face any activation limit problem, provide your code in the Private Content area, we will check it and help activate the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:14

    Hello,

    Please try to activate theme now.
    Note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only. Read more – https://themeforest.net/licenses/standard

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:10

    Hello,

    Sorry for the delay.
    Please provide us with FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 08:02

    Hello,

    The Media grid element is a default VC element https://wpbakery.com/video-academy/media-and-masonry-media-grid/ there are no any additional settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:58

    Hello,

    Please check Header custom HTML (for 6, 7, 13, 14, 18 headers) in Theme Options > Header Settings > Main header area and top bar areas in Appearance > Widgets. Try to add own content there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:52

    Hello,

    This issue comes from WooCommerce WPML plugin and persists even with the default theme because plugin enabled styles for the admin panel. Contact WPML support to solve the issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:37

    Hello,

    I’ve created a test page http://prntscr.com/jkihan > http://prntscr.com/jkihdh
    I do not see any problem with page editing. Please clear cache and check one more time or describe your problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:29

    Hello,

    I do not see the problem on your site http://prntscr.com/jkiebj
    Please note we don’t give guarantee for full theme compatibility with 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:22

    Hello,

    Please delete or change this css code – https://prnt.sc/jkicaq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 07:16

    Hello,

    I am glad that your problem was solved.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 15:43

    Dear @Savahni,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 15:42

    Hello,

    1. Please check if this issue appears with our theme only or with a default theme too. Reply back in case problem occurs with our theme only, provide us with temporary wp-admin access in the Private Content area.
    2. Likely it relates to your WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 14:52

    Hello,

    Please see screenshots http://prntscr.com/jjjoon > https://prnt.sc/jjjns1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 14:49

    Hello @Savahni,

    Please check settings of content – http://prntscr.com/jjjns1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 14:45

    Hello,

    1. Please update Massive Addons for Visual Composer plugin to latest version – https://www.8theme.com/download-plugins/ and increase PHP time limit to 80.
    Also, temporarily disable all 3rd party plugins to be sure that no one of them has a conflict with WPBakery Page Builder.
    2. I hope these suggestions will be useful – https://www.8theme.com/reply/169282/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 13:01

    Hello,

    There is no such possibility by default. It requests additional customization in files (et_search_get_posts function from legenda/framework/theme-functions.php). You may contact WP Kraken team if you need help with this because additional customization is out the scope of our support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 12:42

    Hello @vehr,

    You need to install Contact Form 7 plugin and create a form then you will be able to use shortcode of the form on your page http://prntscr.com/jjhq5j
    To remove our default form, you need to select Default template and remove [etheme_contacts] from the page http://prntscr.com/jjhqqg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 12:10

    Hello,

    Have you re-saved Theme Options settings after the theme update?
    I do not see problems with images on your site. Please clear cache and check one more time.
    Also, go to Theme Options > Header Settings > Fixed header color scheme > Dark.
    Please note if you created child theme before 4.0 update you need to add this code in your child theme functions.php file:
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
    after that create an empty dynamic.css file in child theme directory.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 11:01

    Hello,

    You need to rewrite et_search_get_posts function (legenda/framework/theme-functions.php file) in functions.php of child theme and change this – http://prntscr.com/jjgg6z

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 10:32

    Hello,

    You’re welcome!
    Please see screenshot – http://prntscr.com/jjg1bw Also, do not forget about “Do not show this popup again” checkbox. You can use this custom css code to make the text more visible:

    #etheme-popup .checkbox-label label {
        color: white;
    }

    https://prnt.sc/jjg2cn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 09:25

    Hello @khanfaraz1123,

    For Ajax Search results, I m searching with this SKU – 5202240101000002, please see the Screenshot SS-1-hp.png

    – Fixed. You can clear cache and check – https://prnt.sc/jjf2gw

    For Usual search button results, i m searching with this 5202240101000002, Please the Screenshot SS-2-hp.png

    – let us know if you made any changes in template files or something to fix this, because the SKU search doesn’t work – http://prntscr.com/jjf4fp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 09:11

    Hello,

    You’re welcome!
    We imported and divided the slider on slides on our test site and import them one by one to your site then assembled them into one slider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:50

    Hello,

    Please describe the problem in more details with screenshots for better understanding. Also, provide FTP access in the Private Content area. We will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:29

    Hello,

    You can add this code in custom.css:

    @media (max-width: 680px) {
        #etheme-popup {
            width: 375px;
            height: 300px;
            background-size: contain;
            background-position:  center;
        }
    }

    or this one to disable the popup:

    @media (max-width: 680px) {
        .mfp-bg , #etheme-popup {
             display:  none;
        }
    }
    

    Regards

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    Viewing 55,200 results - 55,171 through 55,200 (of 68,227 total)
Viewing 30 posts - 55,171 through 55,200 (of 68,227 total)
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