Forum Replies Created

Viewing 30 posts - 54,001 through 54,030 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 12:27

    Hello,

    1. Looks like there is a bug with this cart icon. You can change the icon in Theme Options > General > Header Settings > Shopping cart icon or add this code in Theme Options > Styling > Custom css:

    .shopping-container.ico-design-1.ico-bg-yes .cart-bag, .shopping-container.ico-design-1.ico-bg-yes .cart-bag:before {
        border-color: #000000 !important;
    }
    .shopping-container.ico-design-1 .cart-bag {
        opacity: 1 !important;
    }

    Background you can disable in Theme Options > General > Header Settings > Icon with background.
    2.

    .fixed-header .my-account-link {
        margin-right: 20px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:55

    Also, looks like, you copied full theme-functions.php file into child-theme/framework folder, but it is not correct. If some function from the file needs to be changed, you need to do this via functions.php file of the child theme, copy+edit only required function (do not copy theme-functions.php file into child theme).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:49

    Hello,

    Please check if “Enable header overlap” activated for Shop page https://prnt.sc/k2dre1
    If the overlap disabled for Shop but enabled via Theme Options, I would recommend you to disable header overlap in Theme Options and enable only on pages where it is required.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:40

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:40

    Hello,

    Please use this css code:

    .mobile-menu-wrapper .links {
        display: none;
    }

    in Theme Options > Styling > Csutom css or style.css file of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:27

    Hello,

    You can change this text using translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:22

    Hello,

    Thanks for the screenshot. To sort out with the problem, the situation should be checked as I described before. The staging site will be really useful in this case. Please let us know once we will be able to do all required tests, and provide us with FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 10:09

    Hello,

    Thanks for contacting us.
    You can activate Catalog mode in Theme Options > E-commerce > Shop http://prntscr.com/k2d5gk + http://prntscr.com/k2d5om + select enabled product elements (Theme Options > E-commerce > Products Page Layout > Product content elements).
    Also, check available settings in Customize > Woocommerce > http://prntscr.com/k2d7h4
    To hide images you can use custom css or make changes in files of woocommerce. I would recommend you to contact woocommerce support.
    Theme Options > Styling > Content > Customize buttons.
    It was correct to activate the child theme on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 08:36

    Hello,

    Please contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    – file_get_contents() function should be enabled in the server configuration;
    then go to Theme Options > Import/Export > install the required version.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:58

    Hello,

    Please read this article https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/ and add API keys in Dashboard->Ultimate->Google Maps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:55

    Hello,

    I’ve created a report for this problem and forwarded this to our developers. The issue will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:44

    Please, provide us with FTP access. We need to check changes that were done in your child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:41

    Hello,

    I would recommend you to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.
    1. Download the zipped package from ThemeForest and extract to your desktop.
    2. In the extracted package, you will find archive XStore_Theme_v.x.x.zip; the WordPress theme.
    3. Extract the zip file and upload the extracted XStore folder to /wp-content/themes/ folder on your server with overwriting.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:37

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:34

    Please add this code also:

    .checkout-button:hover {
        background-color: black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:31

    I am glad that you sorted out.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:31

    Hello,

    Theme Options > General > Header Settings > Smart menu > Off and try to change Padding settings in Theme Options > Styling > Navigation > Main menu links > Menu links. If this won’t help, provide us with your site URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:27

    Hello @stevejharris,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:26

    Hello,

    Please explain in more details what exactly is incorrect http://prntscr.com/k2b9sf
    Also, I can see, that you use the latest version of WC plugin but the old version of theme – http://prntscr.com/k2bady

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:22

    Please try to disable all 3rd-party plugins, then clear cache and check if your problem will be solved.
    We do not have such problem on our test site, so you need to check if you have the problem with parent theme and a default theme activated on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:15

    Hello @stevejharris,

    We’ve sent the latest version of the plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:14

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 16:23

    Could you, please, provide us with admin access so we can check your dashboard settings?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 16:10

    Hello,

    We’ve sent the latest version of the plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 16:09

    Hello @fairplay,

    We’ve sent the latest version of the plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 15:13

    Once you replace outdated elements, all content of the page will be shown correctly.
    Please try to do this and let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:45

    I’ve checked the content of your home page – http://prntscr.com/k21o1f You need to replace old elements with new.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:35

    If you use simply define('WP_DEBUG', true); some notices appear on your pages?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:26

    Hello,

    You need to check the situation with the default theme to be sure that the problem relates to our theme and not to WPML plugin. In case, you face the same issue even with Storefront, you need to contact WPML support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:24

    Hello,

    Have you changed access? I can’t log in.
    Theme Options > General > Header Settings > Fixed header type > Fixed.

    Regards

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    Viewing 54,030 results - 54,001 through 54,030 (of 68,227 total)
Viewing 30 posts - 54,001 through 54,030 (of 68,227 total)
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