Return to previous page

Theme Plugin Updates - by tomo_5 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

tomo_5

Participant

June 28, 2018 at 07:05

Hi,

I’ve just purchased Xstore and notice some of the plugins are out of date. The support documentation says that we should visit the download plugins area which I notice that some of the plugins are well out of version. When do the plugins get updated please?

#195682 Copied

5 Answers

Rose Tyler

Support staff

June 29, 2018 at 06:46

Hello,

If you use the latest version of the theme https://xstore.helpscoutdocs.com/article/63-theme-update, go to Plugins > deactivate and delete premium plugins that need to be updated > go to Appearance > Install plugins and install latest versions of required plugins.
Also, you can let us know names of required plugins and we will send archives of latest versions on your registration email.

Regards

#195705 Copied

tomo_5

Participant

July 1, 2018 at 23:19

Your WPBakery Page Builder plugin is out of date, as well as quite a few other plugins. Can you please update the Plugin download facility you’ve provided for your customers as this is the approved method in your support dicumnetation.

#195803 Copied

Rose Tyler

Support staff

July 2, 2018 at 08:43

Hello,

Sorry for the inconvenience. Our content manager is on vacation. New versions of plugins will be uploaded on the Downloads page within this week.
Provide us with temporary wp-admin and FTP access and we will update plugins on your site.

Regards

#195823 Copied

tomo_5

Participant

July 2, 2018 at 20:43

You can just send us the plugins as we do not provide ftp access to production sites.

#195875 Copied

Rose Tyler

Support staff

July 3, 2018 at 07:48

Hello,

We’ve sent archives of plugins to your registration email.

Regards

#195886 Copied
Viewing 6 results - 1 through 6 (of 6 total)