I cant update the theme to version 3.8.1

This topic has 15 replies, 5 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

  • Avatar: michaelaqua
    michaelaqua
    Participant
    June 29, 2018 at 12:43

    Hello
    I am trying to update Leganda theme from my wordpress admin panel .
    I press the update says that the theme was updated from version 3.8.0 to version 3.8.1 but when i refresh the page there is no update its on 3.8.0

    All The Best
    Michael

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 13:17

    Hello,

    Is WordPress Importer activated plugin activated on your site? If so, try to deactivate it and update the theme.
    Also, we’ve sent the archive of latest theme version to your registration email. You can update the theme via FTP https://www.8theme.com/demo/docs/legenda/#installation_upgrade

    Regards

    Avatar: adwa
    adwa
    Participant
    June 30, 2018 at 21:59

    Same Issue in here.

    “WordPress Importer activated plugin activated on your site?”: No

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:43

    Hello @adwa,

    We’ve sent the archive of latest theme version to your registration email. Please try to update the theme via FTP https://www.8theme.com/demo/docs/legenda/#installation_upgrade
    Let us know if you need any further assistance.

    Regards

    Avatar: adwa
    adwa
    Participant
    July 2, 2018 at 23:41

    Done; Thanks

    WPBakery Page Builder is not updating as well; what should I Do?

    Avatar: michaelaqua
    michaelaqua
    Participant
    July 3, 2018 at 06:08

    Hello
    Thank you for the support everything is ok. The only problem i have is that
    WPBakery Page Builder doesnt updated

    Thank you
    Michael

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:11

    Hello @adwa and @michaelaqua,

    We’ve sent archives of latest versions of plugins to your registration emails.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/

    Regards

    Avatar: fairplay
    fairplay
    Participant
    July 3, 2018 at 15:57

    Latest plugin of visual composer in my backoffice is 5.4.7 but on my website it says there should already be 5.5.2, is it possible that in my Download plugin section there is still no updated version of visual composer?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 16:09

    Hello @fairplay,

    We’ve sent the latest version of the plugin to your registration email.

    Regards

    Avatar: stevejharris
    stevejharris
    Participant
    July 3, 2018 at 17:22

    hi, same issue here, and I need an updated visual composer… please.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:15

    Hello @stevejharris,

    We’ve sent the latest version of the plugin to your registration email.

    Regards

    Avatar: stevejharris
    stevejharris
    Participant
    July 4, 2018 at 07:22

    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:27

    Hello @stevejharris,

    You’re welcome!

    Regards

    Avatar: stevejharris
    stevejharris
    Participant
    July 4, 2018 at 17:58

    Hi, is there any chance I can have version 3.8.1 of the theme. I’m having some server error issues, so I’m trying to make sure all is 100% up to date before I ask for support. thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:02

    Hello @stevejharris,

    We’ve sent latest theme version. Please check email.
    Information about theme update you can find in our documentation – https://www.8theme.com/demo/docs/legenda/

    Regards

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