Forum Replies Created

Viewing 30 posts - 54,031 through 54,060 (of 68,227 total)
1 2 3 … 1,801 1,802 1,803 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:21

    Please read the following article https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

    Regards

    #195939 Copied In reply to: Contact Us Page for Dark Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 14:19

    Please read this article to enable debug https://codex.wordpress.org/Debugging_in_WordPress
    define('WP_DEBUG', true);

    Regards

    #195938 Copied In reply to: HELP! Page elements not displaying!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 13:56

    Do you have the same problem with parent theme activated on site?
    Try to enable WP debug mode to find out if some error appears on your site.

    Regards

    #195934 Copied In reply to: HELP! Page elements not displaying!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 13:25

    You’re welcome.

    Regards

    #195930 Copied In reply to: Add to Cart button not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 13:24

    Hello,

    We’ve sent the 5.5.2 version. Please check.

    Regards

    #195929 Copied In reply to: HELP! Page elements not displaying!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 13:10

    Hello,

    Please check “Contact dark demo” page. Here you need to add your API key – http://prntscr.com/k20b67

    Regards

    #195928 Copied In reply to: Contact Us Page for Dark Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 12:44

    You’re welcome!

    Regards

    #195925 Copied In reply to: "Sports Feed"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 12:21

    Hello,

    The ordering of products relates to woocommerce, so I would recommend you to contact WC support.

    Regards

    #195922 Copied In reply to: Ordering of products by specific page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 12:17

    Hello,

    Go to Theme Options > General > Header Settings > Header overlaps the content > Off + Theme Options > General > Breadcrumbs.
    Let us know if you need any further assistance.

    Regards

    #195921 Copied In reply to: Woocommerce page title
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 12:13

    Hello,

    Thanks for the question.
    Please provide us with temporary wp-admin access and we will help you.

    Regards

    #195920 Copied In reply to: Contact Us Page for Dark Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 11:01

    Hello @andre.orion,

    Please try to update theme via FTP https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    #195915 Copied In reply to: Error: PCLZIP_ERR_BAD_FORMAT (-10)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 10:46

    Hello,

    I have checked the adding to cart in different browsers but the problem was not replicated.
    It is can be that your user uses very old browser version?

    Regards

    #195913 Copied In reply to: Add to Cart button not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 10:42

    Hello,

    We’ve sent latest versions of plugins to your registration email.
    Do you have the same problem with parent theme activated on site?
    Have you activated some new additional plugins after the theme update?
    Try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    #195912 Copied In reply to: HELP! Page elements not displaying!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 10:33

    Hello,

    We’ve explored the problem and found out that you need to sort our settings of CND that you use https://prnt.sc/k1xrb0 https://prnt.sc/k1xblk https://prnt.sc/k1xbon (it is a bad practice to use a few CDN together). The same problems persist even with a default theme activated on your site.
    Also, we’ve temporary deactivated some plugins and activated them back, please do not enable this https://prnt.sc/k1xtzm in settings of Jetpack.
    In console, we can see this errors https://prnt.sc/k1xt87 that also independent of the theme, and this https://prnt.sc/k1y7rm
    I would recommend you to contact support of CDN.

    Regards

    #195911 Copied In reply to: Need help with this
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:50

    You’re welcome!
    Have a nice day.

    Regards

    #195907 Copied In reply to: XStore Child WooCommerce obsolete templates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:50

    Hello,

    Have you tried to disable all 3rd party plugins?
    Did you make changes in template files? Do you use a child theme? Do you have the same problem with parent theme activated on site?
    Please let us know and provide temporary wp-admin access in the Private Content area.

    Regards

    #195906 Copied In reply to: Mobile Website stuck on loader
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:43

    Hello,

    It works in the same way even with default Woocommerce theme – Storefront. So I would recommend you to create T&C page without using elements of WPBakery Page Builder.

    Regards

    #195904 Copied In reply to: Short code showing on T&C on checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:25

    Hello,

    1. It would be better to contact Woocommerce support.
    I hope this article will be useful for you https://businessbloomer.com/woocommerce-move-reorder-fields-checkout-page/
    2. Please provide some screenshots for better understanding the desired result.

    Regards

    #195903 Copied In reply to: Problems on the WooCommerce Checkout Page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:24

    You’re welcome!

    Regards

    #195902 Copied In reply to: Featured product box size
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:24

    Hello,

    Please provide us with wp-admin and FTP access to your staging site, so we can take a closer look.
    Also, make sure that thumbnails work fine if you temporary activate default WC theme – Storefront.

    Regards

    #195901 Copied In reply to: Issue with thumbnails in slider when have multiple products on a page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:51

    Hello,

    Please see screenshot http://prntscr.com/k1wxs2 This file was deleted in 4.26 theme version – https://prnt.sc/k1wyao https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes
    Please delete quantity-input.php file from xstore/woocommerce/global folder via FTP.

    Regards

    #195898 Copied In reply to: XStore Child WooCommerce obsolete templates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:48

    Hello,

    Text from your screenshot relates to WooCommerce Germanized plugin, so you need to check settings of the plugin or translation of the plugin (Loco translate > Plugins).

    Regards

    #195897 Copied In reply to: "Sports Feed"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:41

    Hello,

    Please check the page now.
    You can Run the Setup Wizard http://prntscr.com/k1wth6 to install demo content and demo version + install child theme.
    Theme Configuration you can change using Theme Options.
    Also, I would recommend you to read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/
    Feel free to ask if you have any other questions.

    Regards

    #195896 Copied In reply to: Products don't display after theme activation.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:37

    Hello,

    Great. Thanks for letting us know.

    Regards

    #195895 Copied In reply to: "Centre Fixed Image" product page layout display error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:25

    Hello,

    Looks like we have a bug with buttons styling settings. I’ve sent the report to our developers and this will be fixed in next theme update. As a temporary solution you can use custom css code:

    .checkout-button {
    background-color: #c60302;
    color: black;
}

    (Theme Options > Styling > Custom css > Global Custom css).

    Regards

    #195892 Copied In reply to: Checkout Button is Blank/White
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:11

    Hello @adwa and @michaelaqua,

    We’ve sent archives of latest versions of plugins to your registration emails.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/

    Regards

    #195890 Copied In reply to: I cant update the theme to version 3.8.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:07

    Hello,

    Please add this code in custom.css file of parent theme or in style.css of child theme:

    @media screen and (min-width: 1600px) {
    .carousel {
        height: auto !important;
    }
}
.carousel {
    height: auto;
}

    Regards

    #195889 Copied In reply to: Featured product box size
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 08:03

    Hello,

    Please provide temporary wp-admin access.
    Thanks in advance.

    Regards

    #195888 Copied In reply to: Removing Footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 07:49

    You’re welcome!

    Regards

    #195887 Copied In reply to: Fixed Header Link Color/ Body font
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 07:48

    Hello,

    We’ve sent archives of plugins to your registration email.

    Regards

    #195886 Copied In reply to: Theme Plugin Updates
  • 1 2 3 … 1,801 1,802 1,803 … 2,273 2,274 2,275
    Viewing 54,060 results - 54,031 through 54,060 (of 68,227 total)
Viewing 30 posts - 54,031 through 54,060 (of 68,227 total)
1 2 3 … 1,801 1,802 1,803 … 2,273 2,274 2,275

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