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Viewing 30 posts - 53,971 through 54,000 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:08

    Hello,

    What error did you get?
    What theme version on your site currently?
    Have you tried to update theme via FTP? https://www.8theme.com/demo/docs/woopress/#installation_upgrade

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:05

    You’re welcome!
    Would you mind to rate our product: 
https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:04

    Hello,

    Do you mean Custom css from Theme Options or custom.css file?
    Please note if you created child theme before 4.0 update you need to add this code in your child theme functions.php file:
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
    after that create an empty dynamic.css file in child theme directory.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:02

    Hello @stevejharris,

    We’ve sent latest theme version. Please check email.
    Information about theme update you can find in our documentation – https://www.8theme.com/demo/docs/legenda/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:51

    Hello,

    Thanks for the reply.
    2. I do not see the problem – https://prnt.sc/k2qqrg
    Could you, please, provide me screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:48

    Hello,

    Have you cleared cache before checking? http://prntscr.com/k2qpvg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:42

    Hello,

    You can change this text on hover http://prntscr.com/k2qmgb using translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:37

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:36

    Hello,

    Please see screenshot – http://prntscr.com/k2qll3 If this won’t help, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:34

    Please change this code:

    .checkout-button {
        background-color: #c60302;
        color: black;
    }
    .checkout-button:hover {
        background-color: black;
    }

    to:

    .checkout-button, .form-row.place-order .button {
        background-color: #c60302;
        color: black;
    }
    .checkout-button:hover, .form-row.place-order .button:hover {
        background-color: black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 07:32

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 15:10

    By default, the child theme doesn’t contain theme-functions.php.
    This file can’t work correctly from child theme, so it is strange that you did not have the problem before the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 15:03

    Hello,

    I’ve uploaded new theme version via FTP. Please check the site now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 15:02

    Hello,

    Did you make changes in template files? Do you use child theme? Do you have the same problem with parent theme activated on site? Have you tried to disable all 3rd-party plugins?
    Please let me know. Also, provide temporary admin access to Dashboard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:56

    Hello,

    Unfortunately, I can’t see your site http://prntscr.com/k2h89y
    Please try to disable “Smart menu” in Theme Options > General > Header Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:49

    Hello,

    Thanks for contacting us.
    Your footer is white – https://prnt.sc/k2h3co Styling of footer can be changed in Theme Options > Styling > Footer. If you prefer Wide layout, it can be selected in Theme Options > General > Layout.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:42

    Hello,

    Thanks for the topic.
    I’ve disabled Clever Swatches plugin. Please check single product page now – http://prntscr.com/k2h18d
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:27

    Hello,

    Our theme uses custom carousel that’s why if you want to use an additional plugin for the image gallery theme or plugin should be additionally customized.
    If you need help with customization you may contact WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:15

    Hello,

    Thanks for the reply.
    You need to edit header-structure-2.php file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:12

    Hello,

    Thanks for contacting us.
    Please provide us with your site URL and temporary wp-admin access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 14:10

    Hello,

    Have you synchronized translation? http://prntscr.com/k2gjd1
    Wp-admin access, that you provided above, is incorrect, so I can’t check the problem more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:55

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:51

    Hello,

    1. Old elements need to be re-created manually using new elements. There is no another way.
    2. In this case, you need to explore changes that were made in your child theme.
    Firstly, delete theme-functions.php file from child-theme/framework folder and rewrite required functions via the functions.php file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:24

    Hello,

    Please provide me screenshot of the problem for better understanding. Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:22

    Hello,

    Please add this code in Custom css for page http://prntscr.com/k2fulz

    .wpcf7-form label input, .wpcf7-form label {
        width: 100%;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:17

    Hello,

    Thanks for the topic.
    1. Please add this code in Theme Options > Styling > Custom css or in style.css:

    .footer {
        padding-bottom: 0px;
    }

    2. If you use a static block to create the footer you can change font-size using VC.
    Also, you can simply use custom css code:

    .footer a, .footer li span {
        font-size: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:09

    Please add this code in Theme Options > Styling > Csutom css:

    .mc4wp-form .et-mailchimp input[type="email"] {
        width: 100%;
    }

    Also, edit settings of apropriate row – http://prntscr.com/k2fo4e

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:00

    Hello,

    Unfortunately, I am also not sure about reason for the problem.
    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 12:48

    Hello,

    Sorry for the inconvenience. I’ve sent this topic to our support manager. She will explore it and reply.
    If you have any other questions, kindly open up new topics. Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 12:38

    Hello,

    Scripts need time to get the height of images block and to set proportions from top and bottom for scrolling block. You can enable site preloader – https://prnt.sc/k2dpih or use another layout for single product. There is no another solution, unfortunately.

    Regards

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    Viewing 54,000 results - 53,971 through 54,000 (of 68,227 total)
Viewing 30 posts - 53,971 through 54,000 (of 68,227 total)
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