Hello,
I would recommend you to wait for the next theme update that will be released within this week. Then contact us and provide temporary wp-admin and FTP access.
Regards
Hello,
I would recommend you to wait for the next theme update that will be released within this week. Then contact us and provide temporary wp-admin and FTP access.
Regards
Hello,
Sorry for the delay due to the weekends.
We’ve disabled “AJAX add to cart for simple products” in Theme Options > Single product page > Page Layout. Please check cart page now – http://prntscr.com/lei9aa
Regards
Hello,
Please try to update xstore theme and plugins via FTP –
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Theme Options > Shop > Product Page Banner > http://prntscr.com/lei59h
and add this code in Theme Options > Custom css:
.main-products-loop .filter-wrap {
display: none;
}
Regards
Hello,
You’re welcome!
Regards
Hello @zucca,
Unfortunately, I can’t open your site to see problems. Please check.
Also, provide temporary wp-admin access so we can take a closer look.
Regards
Hello @jimjim93,
Please provide your site URL.
Regards
Hello,
Please add API key in Dashboard->Ultimate->Google Maps, read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
Regards
You’re welcome!
Regards
Hello,
That is great thank you for letting us know.
Regards
You’re welcome!
Regards
Hello,
Please try this custom css code:
.single-product .product-images .swiper-wrapper img {
border: 1px solid black;
}
.single-product .thumbnails-list a {
margin-top: 3px;
margin-bottom: 3px;
}
Regards
Hello,
Settings of 8theme – Social links widget – http://prntscr.com/lehypu [8THEME] Social links element – http://prntscr.com/lehz08
Also, watch this video tutorial – https://youtu.be/-lOZr0-QZxs
Regards
Hello,
Make sure that you use latest versions of the theme and Core plugin. Try to disable all 3rd-party plugins to check if one of them causes the problem.
Please provide correct wp-admin access and link to page where I will be able to see the problem.
Regards
Hello,
I can’t log in. Please check access.
Please see screenshot that shows how you can find Theme Options – http://prntscr.com/lehwpc
Regards
Hello,
Please describe in more details what exactly did you change and provide temporary wp-admin access so we can take a closer look.
Regards
Hello,
Please provide links to your pages and dashboard access.
Regards
Hello,
Please provide screenshots of your settings so we can recreate the problem on our side.
Regards
Hello,
1. Theme Options > Header Settings > Header color scheme
2. You can change text using translation files. Please try to install Loco translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ create English translation for Royal theme, change strings, for example, http://prntscr.com/ldlhxd and disable the plugin.
Regards
Please try to add this code
.sidebar {
display: none;
}
in Theme Options > Custom css > Custom CSS for mobile
Regards
Please provide FTP access also.
Regards
1. Please see screenshot http://prntscr.com/ldkrn3
you need to set 360 here – http://prntscr.com/ldkrx9 and then regenerate thumbnails.
2. The custom code depends on your needs. Do you want to remove the sidebar on mobile of all pages on your site? If the sidebar needs to be disabled on mobile on s separate page only, provide me URL.
Regards
Hello,
It is content of your footer static block, so you can edit content, appropriate to your needs.
We are theme support so can help you with bugs. In your case, the theme works fine and there are no bugs.
Regards
Hello,
Please provide URL and temporary wp-admin access.
Regards
Hello,
Yes. If you use the latest version of the theme (5.1.1) you need to update XStore Core plugin to 1.1.6 https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Please describe how it should work in more details with screenshots.
Check if it works as expected with default WC theme – Storefront.
Then we will check what can be done from our side. Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Regards
Ok. You can provide wp-admin access in the Private Content area so we can check your site http://prntscr.com/ldk8wh
Regards
That is great thank you for letting us know.
Regards