Forum Replies Created

Viewing 30 posts - 51,961 through 51,990 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 12:07

    1. Add this code in Theme Options > Custom css > Custom css for mobile:

    .header-search .search-btn {
        position: absolute !important;
        right: 105px;
        top: 47%;
        transform: translateY(-50%);
    }
    .header-right-wrap {
        display: inline-block;
    }

    2. Theme Options > Shop > Products style > Product content elements > http://prntscr.com/ld2g99

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 10:13

    Hello,

    You’re welcome!
    Have you clear browser cache on mobile?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 10:10

    Hello,

    https://prnt.sc/ld0p45 Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 10:09

    Hello,

    We are theme support and we can help you with issues related strictly to our theme.
    If you get this message after activation of the new plugin, it would be better to contact the plugin author.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 10:04

    Hello,

    You need to exclude this page from the index. Read here how to create roboots.txt file for the WP https://kinsta.com/blog/wordpress-robots-txt/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 10:01

    Hello,

    You can update the theme to 4.5 version that is fully compatible with WC 3.5.0.
    Then provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 09:45

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 09:19

    Hello,

    Please edit this code – http://prntscr.com/ld090j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 09:17
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 09:03

    Hello,

    I would recommend you to contact WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:56

    Hello,

    Please watch this video – …
    What browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:51

    Hello,

    Please disable “Enable header overlap” in Theme Options > Header Settings and enable the overlap only on pages where it is required, for example on Home page – https://prnt.sc/lczxd2
    then add this code in Custom css for Home page http://prntscr.com/lczxi4

    .page-content {
        margin-top: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:43

    Hello,

    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:41

    Hello,

    You need to re-upload these images – http://prntscr.com/lczsl9
    Also, provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:34

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:32

    Hello,

    Theme Options > Header > Logo > Logo max width.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:28

    Please add the code in Global custom css area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:27

    Hello,

    Please ignore this message, it will be fixed in next version of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:24

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:22

    Hello,

    Please try to add this code in Global custom css:

    .payment_methods label img {
        max-width:  unset;
    }
    @media only screen and (max-width: 1250px){ 
        .payment_methods label img {
            max-width: 380px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:15

    Hello,

    Thanks for contacting us.
    We do not have such problem on our test site. Please provide us with URL and temporary wp-admin access so we can take a closer look at your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 08:11

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 16:12

    Please try to add this code in Theme options > Custom css:

    .tabs {
        display:  flex;
        flex-direction:  column;
    }
    .tabs .tab-reviews {
        order: 2;
    }
    .tabs .tab-description + .accordion-title {
        order: 1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 16:03

    That is great thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 15:56

    Hello,

    Unfortunately, we can’t connect. Please make sure that access is correct before providing them.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 15:54

    Hello,

    XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. Also, if you use child theme then child theme files should be updated according to new files.
    Please clear cache and check the site one more time.
    Also, provide screenshots for better understanding your problems.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 15:39

    Hello,

    Please provide us with your site URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 15:23

    Hello,

    What theme version do you use? What version of WooComemrce plugin on your site?
    Try to disable all 3rd-party plugins to check if one of them causes the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2018 at 15:09

    You’re welcome!

    Regards

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Viewing 30 posts - 51,961 through 51,990 (of 68,187 total)
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