Hello,

It’s because of WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

Hello,

Thanks for contacting us.
Do you use latest version of Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If so, please provide us with temporary wp-admin and FTP access.

Regards

Hello,

Please contact your hosting provider and make sure that abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

Hello,

Do you use the latest version of Core plugin (1.1.7)?
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Try to disable all 3rd party plugins to check if one of them causes the problem.

Regards

Hello,

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.
If you need further assistance, provide temporary wp-admin and FTP access.

Regards

Hello,

You can change Sidebar width via [8theme] Layout options http://prntscr.com/lr4mhp

Regards

You’re welcome!
Feel free to ask if you have any other questions.

Would you mind to rate our product:  https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

Hello,

There is no such possibility, for now. You can post the request here – https://www.8theme.com/topic/suggestions-and-proposals-2/page/7/

Regards

Please check your site now.

Regards

Thanks for the password.
We’ve reuploaded theme files (they were uploaded incorrectly). Please let us know what demo version do you want to install on your site. We will help with the installation.

Regards

Hello,

1) General site speed depends on many factors. Below you’ll find main of them
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Try to use W3 Total Cache plugin. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io

– If you are using Slider revolution – https://www.themepunch.com/revslider-doc/performance-seo/ By default, “Include RevSlider libraries globally” option is enabled, please read this article https://www.themepunch.com/revslider-doc/global-settings/ and disable the option in case you are using sliders only inside page content.

In 5.x theme version, were added Speed Optimization settings (Theme Options). Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

2) Please clear cache and check images – http://prntscr.com/lr1evo

3) On which page you get the error message? Please provide a screenshot.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

Sorry, we don’t give guarantee for full theme compatibility with all 3rd party plugins.
You can contact the plugin author to get help.

Regards

Hello,

Go to edit Home page > Page Layout > Logo image for this page.
http://prntscr.com/lqzb57 > http://prntscr.com/lqzbh2 http://prntscr.com/lqzbmi

Regards

Hello,

Likely the second icon is content of Mobile navigation sidebar widget area.

Regards

Please change the code to:

@media (max-width: 480px){
    .shopping-cart-widget .cart-summ > .cart-bag:before {
        content:  "\f291";
        font-family: FontAwesome;
        font-size: 15px !important;
        color: #0000009c;
    }
    .side-area-icon i:before, .menu-icon i:before {
        font-size: 15px;
        background-color: #635c5b;
        padding: 3px 10px;
    }
    .header .container .menu-icon {
        left: 34px !important;
        top: unset;
        bottom: 20px;
    }
    .header .container .shopping-cart-widget{
        bottom: -18px;
        top: unset !important;
        margin-top: 0px !important;
    }
    .shopping-cart-widget .cart-summ > .cart-bag {
        margin-left: 0px;
        padding-left: 0;
    }
}

Regards