The site is not calculating shipping in variable products

• 

  vicweb

  |

  Participant

  | December 5, 2018 at 11:26 pm

  The website is not calculating shipping for the various products. Can you help me?

  All CDs shipping is being calculated correctly, but the T-shirts are not calculating.

  Site URL: hidden

  Theme version: 5.1

  WooCommerce version: 3.5.2

  #205480 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | December 6, 2018 at 9:14 am

  Hello,

  In case you use the latest version of WC plugin, you need to update our theme and Core plugin to latest versions
  https://xstore.helpscoutdocs.com/article/63-theme-update
  https://xstore.helpscoutdocs.com/article/37-plugins-update

  Regards

  #205500 copied to clipboard
  

  vicweb

  |

  Participant

  | December 6, 2018 at 11:38 am

  I updated the theme and the Core Plugin, but the calculation for variable products does not work.

  

  Content is visible for topic creator and
  support staff only.

  #205525 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | December 6, 2018 at 11:45 am

  Please check if you have the same problem with default WC theme – Storefront. We are theme support and we can help you with issues related strictly to our theme.
  If the problem occurs with our theme only, provide a screenshot of how shipping calculation works with the Storefront and temporary wp-admin access.

  Regards

  #205529 copied to clipboard
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