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  vicweb

  Participant

  December 5, 2018 11:26 pm

  The website is not calculating shipping for the various products. Can you help me?

  All CDs shipping is being calculated correctly, but the T-shirts are not calculating.

  Site URL: hidden

  Theme version: 5.1

  WooCommerce version: 3.5.2

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  Rose Tyler

  Support staff

  December 6, 2018 9:14 am

  Hello,

  In case you use the latest version of WC plugin, you need to update our theme and Core plugin to latest versions
  https://xstore.helpscoutdocs.com/article/63-theme-update
  https://xstore.helpscoutdocs.com/article/37-plugins-update

  Regards

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  vicweb

  Participant

  December 6, 2018 11:38 am

  I updated the theme and the Core Plugin, but the calculation for variable products does not work.

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  December 6, 2018 11:45 am

  Please check if you have the same problem with default WC theme – Storefront. We are theme support and we can help you with issues related strictly to our theme.
  If the problem occurs with our theme only, provide a screenshot of how shipping calculation works with the Storefront and temporary wp-admin access.

  Regards

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