Please try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.
Regards
Please try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.
Regards
Hello,
Is everything ok with your server? We just tried to visit your web-site and it returns us an error “This site can’t be reached” and http://prntscr.com/lrf9k2
Regards
Hello,
You need to replace this image http://lecc.dk/wp-content/themes/legenda/images/small-plus.png with the desired one in wp-content/themes/legenda/images folder
or add this custom css code:
.et-mobile-menu li .open-child:after {
background-color: #635c5b;
}
.mobile-nav-shown .header .container .shopping-cart-widget {
bottom: 13px !important;
}
Regards
Hello,
Please add this code in fucntions.php file of your child theme:
add_shortcode('portfolio', 'etheme_portfolio');
Regards
Hello,
You’re welcome!
In your case, the styling of Theme Options is affected by WP AMP plugin.
Regards
Hello,
Please ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).
Regards
Hello,
It’s because of WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/
Regards
Hello, @sweetlittlegifts
Please update the theme to 5.1.3 version and core plugin to 1.1.7v (Dashboard > Updates and press Force Check button. New versions should appear at the list of available updates).
Regards
Hello,
Please use this code for the WooZone plugin – m8xqWJ_8theme
Activation is not obligatory for all the other plugins.
Regards
Hello,
Thanks for contacting us.
Do you use latest version of Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If so, please provide us with temporary wp-admin and FTP access.
Regards
Hello,
In case you use the latest version of WC plugin, you need to update our theme and Core plugin to latest versions
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Please contact your hosting provider and make sure that abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.
Regards
Hello,
I am glad that you found out the solution that is suitable for you.
Feel free to ask if you have any other questions
Regards
Hello,
Do you use the latest version of Core plugin (1.1.7)?
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Try to disable all 3rd party plugins to check if one of them causes the problem.
Regards
Hello,
All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to Downloads page https://www.8theme.com/downloads/ and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.
https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
Regards
Hello,
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.
If you need further assistance, provide temporary wp-admin and FTP access.
Regards
Hello,
General site speed depends on many factors. Below you’ll find main of them:
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Try to use W3 Total Cache plugin. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– If you are using Slider revolution – https://www.themepunch.com/revslider-doc/performance-seo/ By default, “Include RevSlider libraries globally” option is enabled, please read this article https://www.themepunch.com/revslider-doc/global-settings/ and disable the option in case you are using sliders only inside page content.
In 5.x theme version, were added Speed Optimization settings (Theme Options). Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
Regards
Please read this article also – https://www.themepunch.com/revslider-doc/main-background/
For example http://prntscr.com/lr3qqa and http://prntscr.com/lr3r1h
Regards
You’re welcome!
Feel free to ask if you have any other questions.
Would you mind to rate our product: https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂
Regards
You’re welcome!
Feel free to ask if you have any other questions.
Regards
Hello,
There is no such possibility, for now. You can post the request here – https://www.8theme.com/topic/suggestions-and-proposals-2/page/7/
Regards
1) http://prntscr.com/lr2ip5 > http://prntscr.com/lr2j26 > http://prntscr.com/lr2jb3
Please read more about Slider Layout in documentation – https://www.themepunch.com/revslider-doc/slider-setup/
Regards
Please check your site now.
Regards
You’re welcome!
Have a nice day.
Regards
Thanks for the password.
We’ve reuploaded theme files (they were uploaded incorrectly). Please let us know what demo version do you want to install on your site. We will help with the installation.
Regards
Please see screenshot – http://prntscr.com/lr1how
Regards
Hello,
1) General site speed depends on many factors. Below you’ll find main of them
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Try to use W3 Total Cache plugin. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– If you are using Slider revolution – https://www.themepunch.com/revslider-doc/performance-seo/ By default, “Include RevSlider libraries globally” option is enabled, please read this article https://www.themepunch.com/revslider-doc/global-settings/ and disable the option in case you are using sliders only inside page content.
In 5.x theme version, were added Speed Optimization settings (Theme Options). Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2) Please clear cache and check images – http://prntscr.com/lr1evo
3) On which page you get the error message? Please provide a screenshot.
You can use such screenshot maker as Lightshot https://prnt.sc/
Regards
Hello,
Thanks for using our theme.
You can disable Variation swatches in Theme Options > Shop elements
or add this code in custom css area:
.st-swatch-in-loop {
display: none !important;
}
Regards
Hello,
Sorry, we don’t give guarantee for full theme compatibility with all 3rd party plugins.
You can contact the plugin author to get help.
Regards