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Theme activation error - by Ewerton1 - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Ewerton1

Participant

December 2, 2018 at 00:44

I’m having problems to activate my Xstore theme, when I put my license and request activation, I get the error message:
“API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version”

however my version is already 1.0 as they can see in the image

The domain dns is not yet configured for the new server!

How can I solve this ???

#205201 Copied Theme version: do not know WooCommerce version: do not know

3 Answers

Rose Tyler

Support staff

December 3, 2018 at 09:44

Hello,

I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/lpzcdo Please contact Envato support (with your purchase code) to get the buyer.

Regards

#205221 Copied

Ewerton1

Participant

December 5, 2018 at 21:28

Hello!

Not the theme support?
The purchase is in my name and the code seems to be the same as what I am viewing!
I need to solve this problem because I need to complete the installation of the theme !!!

src=”http://www.clipular.com/c/4550986883137536.png?k=-pCYRWOvRr-Uqq4w7LNqbv6q-7k” alt=”buy” />

Please contact administrator
for this information.

#205479 Copied

Rose Tyler

Support staff

December 6, 2018 at 09:03

Hello,

Please contact your hosting provider and make sure that abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

#205499 Copied
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